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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Email address changes

I want to change my account email address. And I was wondering how I can get a refund for a SIM card I ordered because it is not working. I created an account, and paid for a plan already but the sim is not working. I bought one from Koodo kiosk and ...

Resolved! Unauthorised Change to My Account

One of the 2 numbers on my account has suddenly disappeared from the Account Profile, and no Auto Pay was processed for that number today. Is there a Customer Service agent who can tell me what happened, and who can fix this?

Problems texting in the USA

I just paid for unlimited texting in the US. Problem is, my son sent me two texts and they didn’t arrive on my phone for another 6 hours! Kind of defeats the purpose of texting. Is there something that can be done about this?

Resolved! Language change

Hi,I receive all my correspondence in French, along with my voicemail being in French. Can you please change this to English?thanks James

Resolved! Payment

Hi I just suspended my account and I would like to get refunded my $37.00 balance or transferred to a difference account and number please let me know

Phone Number Transfer

Resolved! Line suspended

I have autopay, payment taken from my account but my line is suspended. Why?

Resolved! Alcatle Linkzone MW41NF looses profile

Hello all, i have a Alcatel MW41NF, that altough configured with a profile and set as default, with no apparent reason every one or two days it looses profile and performs something like an auto reset and profile goes back to NULL and saved profile d...

number change error

I have been trying to change my number and for the past 2 hours keeps saying there an error message that pops up how do i fix this?

Resolved! 8+2GB USA Data Plan

I have the 8+2GB USA Plan that was offered a few years ago. Question is now that the USA does not support 3G service does this make my plan useless while I am in the USA? Wondering if Public will be eventually switching from only 3G service or should...

Resolved! Is the 5 points welcome still working?

I opened my rewards account but haven't received the 5 points welcome bonus. Is public still doing this or have they stopped it recently?

payment voucher

I cannot deposit my payment voucher in my account. I purchased two twenty dollar vouchers, however both of them don't work. I received a message that my acoount has been suspended and I have no idea why. Please advise what to do. I need to have servi...

Resolved! Pre-Certified Iphone 8 fuzzy screen

Hey I bought an Iphone 8 pre certified 3 weeks ago and now i got a flickering fuzzing colour on iphone screen don't know why i want to know what it takes to return this iphone 8? regards Francisco.

I need HELP, this BOT is POO! Ive payed for my plan but it will not activate.

Just topped up my account, but it is still inactive.... Dont understand this issue at all nor is the bot useful.can someone please help me, I just payed $30 for the money to be sitting in the air.my service was temporary suspended then i topped it up...

Problem Activating

Hi,I am trying to activate the PM SIM card. But when it gets to porting my number from Telus, it just spins for a while before saying that something went wrong, please open a ticket. Help please! Regards, Michael

Resolved! Data usage

Hi I haven’t gone outside all week and used my data but today it said you have used 95% of you data so I don’t know what happened.

Resolved! Plan change

I changed my plan to the $15 a month plan earlier this month. Looked today and sets to renew my old plan still? Please switch this

Resolved! Re: Welcome to our New Community!

Hi I'm new to Public Mobile and have made a mistake with add-ons. I am out of town and just wanted to get some talk time so added 1000 US minutes. Then when I tried to use it wouldn't allow me to call as I didn't have US roaming. I didn't choose ...

Resolved! Change password and security question

I rememberd my password for my Public Mobile account. However, I dont remember my security question and dont know how to change my password. Can someone help me with this?

Resolved! Porting error?

Recently, after the customer support team fixed my problem with the SIM card we ported the number of my Rogers Pay-as-you-go. As of right now:The Rogers account has been cancelledThe porting was successful, we got the text message and everythingThe P...

Resolved! How do I reset password

How do I reset password if I don't know old one

Resolved! No Service after Activation

I recently tried to activate with Public Mobile. I followed all of their steps and on my account with Public Mobile it says I am activated and should be all good. I called my old company and nothing on their end should be keeping things from working....

Resolved! Public Mobile SIM not working

Hi all. My public mobile SIM card is inserted correctly. I tried putting it in again, turning on and off airplane mode, and restarting my phone. Unfortunately, my phone still says "public mobile network not available". Also, I tried to activate my SI...

Resolved! Network/Calls not working

I've paid my monthly bill and yet - I can't use my data or my phone. Only the wifi is working.

Resolved! how to get the same number on public mobile after accidental deactivation

New customer forgot promotion code

Hi I am a new customer. At the time of activation I was unaware of a promotion for additional 2GB of data for 12 months. can this be included? I just activated my account yesterday Thank you

US roaming

Hi, I purchased the 1GB US roaming. I am in Hawaii. I have followed all the steps that have been outlined in many posts. Turned on roaming, changed APN, restarted network settings, restarted phone but nothing is working. Help?

Resolved! Sign in problem

Hi, I tried to sign in to my account but I could not. NMy SIM is working. What should I do??

Resolved! Battery health of pre-owned iPhones?

Hi all, Just curious on other's experience buying a pre-owned iPhone through public mobile? More specifically one in "Very Good" condition. My main concern is the battery health percentage. Are they usually 85% or higher? Would be a shame to buy one ...

Resolved! Unlisted number

I wanted to know if my number is listed on public directories if so how can I get it off of them

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