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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27125 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39147 Views
  • 185 replies
  • 29 Bravos

activation issue + customer service phone PM

Hi, I tried to activate a SIM card, payment was charged on my credit card but says payment unsuccessful. Checked with credit card company, it was charged 3 times. Went back to Public mobile, no way to 1) verify the activation was completed or 2) talk...

cristina2022 by • Great Neighbour / Super Voisin
  • 1691 Views
  • 10 replies
  • 0 Bravos

Changed CC

I changed my credit card information but it no longer automattically bills my account and I end up going to the gas station to get a voucher. ? SOS

ptnadon by • Great Neighbour / Super Voisin
  • 743 Views
  • 5 replies
  • 0 Bravos

Resolved! 5G+2nd month free deal

Hi community, I signed up 5g+2nd month free on January 19, I don't get 5g data and 2nd month free until today. Anyone knows what happened with it. 

aiden_young by • Great Neighbour / Super Voisin
  • 1016 Views
  • 6 replies
  • 1 Bravos

Resolved! Plan for my kid

Hi,  if I would like my kid to have a plan, is there a way to add my kid to my account or does my kid need their own account. She will be 11 soon. To have an account, I think you need an email and to have an email, I think there is a minimum age to g...

lucieaube by • Great Neighbour / Super Voisin
  • 1411 Views
  • 4 replies
  • 1 Bravos

Resolved! hello,i seem to be missing someone who i refered

there must of been a missed payment with autopay from 1of my refered friends account, be patient i will be back shortly, its been few months i noticed loss of 1 dollar monthly revenue, but thats why i come to community see you soon

dboxtvinfo715 by • Model Citizen / Citoyen Modèle
  • 1190 Views
  • 10 replies
  • 0 Bravos

Re: No data connection, cannot reset APN,any ideas?

I see that this was dated in March of last year.  Here it is almost a year later and I have the identical problem.  Surely someone has resolved this problem at some time.I have installed a PM sim card and I cannot change the apn from telus to PM.

tavesone by • Good Citizen / Bon Citoyen
  • 1196 Views
  • 10 replies
  • 0 Bravos

Resolved! Can't text to my wife

Hello folks,  Please help me out. Since I changed my phone, I can't text to my wife.  I can receive a text from her and still can call each other. Only problem is  not to send a message to her. We both have any problems with others by text and call. ...

ahnseong by • Good Citizen / Bon Citoyen
  • 1865 Views
  • 12 replies
  • 0 Bravos

Resolved! Getting a referral code

I am switching to PM and am looking for a referral code to use when I sign up. Is there anywhere I can find one?

Skookumchuk by • Good Citizen / Bon Citoyen
  • 1070 Views
  • 5 replies
  • 1 Bravos

Resolved! Just submitted a ticket but now notice the area is wrong

I just submitted a ticket to transfer my (Vancouver BC) number at Koodo to my new Public Mobile account.  However, after printing my confirmation of submission I noticed now that the region on the ticket is set to Ontario.  How do I change that?

retrovcr by • Great Neighbour / Super Voisin
  • 801 Views
  • 3 replies
  • 0 Bravos

I want to change my email address

I have a public mobile connection linked to my credit card but I do not remember the email id that I used to register for self serve. How do I login to the self serve for that phone number? I want to cancel the auto pay. 

bvrinda by • Good Citizen / Bon Citoyen
  • 1194 Views
  • 4 replies
  • 1 Bravos

Resolved! No Data Available

hello, I have received a message from public mobile saying that I have used up all my data but I just made a payment a few days ago (13th February). My account does not show it but my credit card shows that the amount was paid (I have the $25 plan + ...

Choudhury by • Good Citizen / Bon Citoyen
  • 1958 Views
  • 19 replies
  • 0 Bravos

Re: Transferring or Changing your Phone Number

My Dxx xxxxxxxxxxx I transferred my phone number xxxxxxxxxxx from Freedom mobile to Public mobile but cant receive calls. I called  Freedom mobile and I was advised to tell you to request another transfer request of my phone number again so that I ca...

Bataringaya by • Great Neighbour / Super Voisin
  • 610 Views
  • 1 replies
  • 0 Bravos

Resolved! I can’t log into my account

I can’t log in with my user name and password.  I want to be able to pay with my credit card, but can’t get into my account to do it.  Your webpage keeps freezing up every time I try.  I’m very happy with the plan, but have BIG problems with your sys...

Heide63 by • Good Citizen / Bon Citoyen
  • 1706 Views
  • 17 replies
  • 1 Bravos

Setting Up Email on New Phone

I just bought a new phone, the number already existed. The guy at the store said to call the number from the phone to set up email. I did. The voice said to enter my password. I put in the same one I use for #611, which works. But the voice said the ...

ThisIsMe2021 by • Good Citizen / Bon Citoyen
  • 1889 Views
  • 22 replies
  • 0 Bravos

Resolved! new phone number is not working

hi, i helped my father to active new phone number and i already paid for 9 months but still can't use it. please could you help me to check it. 

chloezhang843 by • Good Citizen / Bon Citoyen
  • 1936 Views
  • 16 replies
  • 0 Bravos

Resolved! Activation

Hi everyone! I just activated my sim card (with a new number, not a transferred one) and inserted it into my phone but still "No Service" is showing. Does it normally take time to be usable? What should I do now?

Erfanrahbari by • Good Citizen / Bon Citoyen
  • 2299 Views
  • 21 replies
  • 0 Bravos

Resolved! Automatic promo didn't apply

Hi there! The day I activated my account (January 16th), there was a promo for the plan I wanted (2,5 GB) at 28$. I had to take the 35$ plan and I would have an automatic 5$ off every month and 2$ off for AutoPay. I also used a referral code from a f...

claralleblanc by • Great Neighbour / Super Voisin
  • 704 Views
  • 2 replies
  • 0 Bravos

Resolved! No receiving SIM card

I bought a SIM card on Feb 14th, but till now I haven't got. How could I look for where my SIM card is? Is it out of delivery? thank you

franciscotn by • Great Neighbour / Super Voisin
  • 828 Views
  • 6 replies
  • 0 Bravos

Resolved! New referral and bonus code issue

A friend passed (PM customer 2+ years) along with a link, and code for a new referral however, the link took me to a general PM page (instead of Account Set-up), also the code did not work to my disappointment on the account set-up page, while in-sto...

jojo9 by • Great Citizen / Super Citoyen
  • 1047 Views
  • 6 replies
  • 0 Bravos

International call to china not connecting from one of my phones

Hi, I use an old Iphone SE and I recently purchased the add-on to make calls to China. However when trying to make a call with this phone, after a couple rings the it would hang up automatically. Later I tried using my husbands Galaxy S10E and was ab...

foxman by • Great Neighbour / Super Voisin
  • 1470 Views
  • 5 replies
  • 0 Bravos

Resolved! Need to blacklist my phone

Hi I lost my phone Jan 21/21, and after reporting it lost/stolen with the cops, advertising in lost & found on both Craigslist & Marketplace as well as notifying local pawn shops, I can see that its not coming back. Yes I put my PM account on hold to...

seekhunt by • Great Neighbour / Super Voisin
  • 1087 Views
  • 3 replies
  • 0 Bravos

Resolved! Billing

Is there a # where a live agent will talk with you to resolve a billing question. This is very frustrating.

KappyD by • Great Neighbour / Super Voisin
  • 991 Views
  • 4 replies
  • 0 Bravos
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