Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Made a payment but my service still off
I received a notice that payment was not received but I am on auto payments. I paid again as I thought there was a problem as indicated through the message. My phone was also suspended until payment was received. I now see that both auto payments an...
Hello all, I"m out of the country, returning in couple of weeks, I had paused my phones for couple of months online in self serve as public mobile does not roam here internationally.I'm trying to re-activate my two phones online, but the submit butto...
Why is there a 24 hour delay before i can add another extension on my us roaming
I recently started a new account. I remember my number, but not my email or password. Any way I can get this information? Any way I can actually call customer service instead of talking to the bot..
My PlanThis plan includes: -- 10.5GB at 3G Speed- Unlimited International Text- Unlimited Talk to Canada and the US $50/month. I took a vacation in the states and I just tried texting back home and I got a text saying "Sorry, your plan does not incl...
Lost my sim chip when getting my phone battery replaced, in Mexico. When I get a new sim chip will I lose my account status?
Hi all,I'm having trouble making a manual payment on a suspended account. Trying to make a $10 payment with the credit card on file. The first indication something was amiss was that it didn't calculate the tax after putting in $10 in the Amount bo...
Went to store and she rang phone got home does not work.
Hi I received a text from Public mobile saying my plan has expired due to insufficient funds on April 01, 2022. My wife and I both are under autopay for public mobile services and she told me she received a text saying our bill is autopaid and reward...
I purchased the plan with 8.5 GB of data in Canada and 2 GB of data in the US. I know the plan has been discontinued, but am I grandfathered with the US data until I give up the plan? I would still like to have those 2 GB of data in the US, but if ...
I paid my sons phone bill and his plan is not working
My account was suspended due to auto payment didn't go through. I updated my auto payment information and paid the amount due, but I still couldn't use my phone and my account is still suspended. How long do I have to wait to reactive my phone?
I lost my phone a while back so I purchased a new SIM card and got a new number. But now I realize that I really need my old number back and it is still available because it says it's out of service is it possible to get that old number back somehow
Hello, I set up my autopay (plan 25$) in November 2021. So far it was working and the payments were automatically taken from my debit card, but a few days ago I received a message that my plan expired. I don't understand why. I also tried to pay for ...
Last week I switched over to public mobile, from chatter and my phone was stolen the same day my service was hooked up I never even had a chance to set up an account online no I bought a new SIM card put my phone number on I can't do that cuz I don't...
overcharge on April account how can I get to talk to some one am old and not computer smart
Dealer gave me promo code and it was not accepted when I activated SIM card. What do I do? It was for new number. New account. Etc.
Payment was made through credit card auto pay however account says insufficient funds checked credit card went through what should I do
I am not using my number from last 100 days, neither I pay for services as I was out of canada. I am back now and want to use same number, is there any way to get help from service provider to get number back ?
Hi,I put 40 dollars on my public account and I purchased 1G of data which cost 15$. So, the remaining is 25$ but what I see on my account is 10$. Where is the rest of my money?
I bought US roaming but my calls disconnect after 2-3 minutes
Hello.Just received an email from public saying my payment didn't worked. Trying to transfert money to account is working but indicates 0$. Any Idea??
i think that it is very not professional not to have a contact number
I understand that at the end of 2022, 3G phones will become obsolete. Is this true and if so, i may need to purchase a 5G phone and how do I transfer my phone number and public mobile account to a new 5G phone. Thank you for anyone able to answer t...
I’ve been with Public Mobile for over a year now so I’m supposed to be getting 1$ for being on autopay and 1$ off for being with then for over a year. Neither have been applied to my account and I have no idea how to get in contact with a customer se...
Hi, I have been in USA for the last 5 months. I used the usa option for the first week but it was not working. I did put $ in my account in November 2021 to keep it activated. I had to put $ on March 12, but I totally forgot. Now I can not access my ...
