when the issue can be fixed, cannot log in for few hours already..

[missorange]

when the issue can be fixed, cannot log in for few hours already..

[darlicious]

@snowmobile 

I don't think there is many more autopay failures than usual just more customers reporting they can't make a payment due to the system outage. The last time there was a system wide autopay failure there were many more customers posting in the community. (April 1st 2022)

[darlicious]

@Yummy 

611 works and Jade has directed customers to use 611 when possible or to contact customer support for account changes that cannot be done thru 611. The only major issue would be customers who have their account suspended 89 days via lost/stolen. There only option is contacting customer support to remove lost/stolen so a payment can be made.

Additional grace period for those customers submitting a private message request before midnight eastern today would be appreciative. Of course delaying suspension time (and deactivations) would have to be across the board to do so.....but recovering accounts lost due to this system outage is much more time consuming and labour intensive than giving additional grace time. And $$ rewards accounts would be permanently lost.

[snowmobile]

I suspect that their billing system also goes down, I'm on autopay, but this morning, they said I did not make payment.

It's strange.

And my card expiration date is not on November.

[Yummy]

This issue is since today's morning. I am sure PM staff is working on it and eventually it will be resolved.

Where PM would shine is if they decide to provide some sort of credit to customers who have renewal coming tomorrow and/or have to do some account maintenance (plan change, update credit card) and are not able to do it through web site. Not everybody has CC registered with PM and not everybody is close to voucher seller nor are comfortable purchasing one and calling 611 to redeem. (I even do not know if 611 works or not).

This way PM would really show they care for customers!

[darlicious]

@missorange 

I'm sure public mobile would love to know the answer to your question as well. At this point until they find the cause there is no way of knowing the ETA of the fix. Anything in particular you need to do in your account that can't wait?

[softech]

@missorange   so, no ETA yet

https://productioncommunity.publicmobile.ca/t5/Announcements/OPEN-ISSUE-Website-Outage/td-p/898243

do you have any urgent issue, ?  if so, just message CS agent:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there