cancel
Showing results for 
Search instead for 
Did you mean: 

I need my account number

mayaalhaddad
Great Neighbour / Super Voisin

I cannot access my account page. I need my account number. 

Maya

4 REPLIES 4

darlicious
Mayor / Maire

@mayaalhaddad 

Since the ability to access your self serve account to find your account # is currently down due to a system issue you may be able to find your account # with following options....

 

  • If you have an older account and recieved a welcome email it can be found embedded in the "Sent to" portion of the email.
  • If you printed or took a screenshot of your transaction summary at the end of your activation your account # is listed on the summary.
  • If you downloaded a copy of your invoice when making a manual top up payment or purchasing an add on your account # is listed on the invoice.

Yummy
Mayor / Maire

Log in still does not work. Just checked (17:05).

When you get into your account (eventually), click on Profile, scroll down, look at right hand part of the screen. Hover mouse over crossed eye and account will be revealed.

Yummy_0-1667509497000.png

 

softech
Oracle
Oracle

@mayaalhaddad Yes, My Account is unavailable at the moment.  You have to wait till it is back and up again, or you can try to message PM support and hope they can send the account number to you without waiting for My Account to be up again

 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

dabr
Mayor / Maire

@mayaalhaddad   If you're able to login to your self serve account then click Profile from the left side of page and the account # is on the right and you just need to hover over it to see the full number, however, you may have to wait and try later as there seems to be a major issue accessing the account currently as per the announcement by PM here:  https://productioncommunity.publicmobile.ca/t5/Announcements/OPEN-ISSUE-Systems-Outage-Update/td-p/8...

Need Help? Let's chat.