Thankfully I'm not in this situation, but I'm just wondering how I could recover my account and what information I'd need to do so. I just want to be prepared.
Shouldn't cost PM anything extra to setup, since they don't use an in-house identity provider. Correct me if I'm wrong, but don't they use Ping Identity ? Since Ping probably has a 2FA product already, it shouldn't be too hard to turn on.
Then I think you should only be able to call area codes in your province, regardless of whether or not you put a (1) in front of the rest of the number. My guess is the system is saying you're out of long distance minutes.