Public Mobile has charged me for 2 phone plans for a Year- HELP!

[Skittles11]

I've been with Public Mobile for 9 years. I saw on my bank statement, I've been charged for 2 phone plans for a year! HELP pls, as I have issues signing in...customer support never answers my tickets...this is a nightmare.

Sugeestions?

[softech]

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@Skittles11 wrote:

I don't think a company without in person phone or chat customer service, is to be trusted. 

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@Skittles11 

You have been here for 9 years, and you have trusted them for 9 years.   PM does have live support person working, and they have chat service.  They will send out chat invite depends on the case

Open a ticket first and get it sorted out first.  With credit card issue like that, it could be that your credit card got compromised instead of just PM overcharged you.

[Skittles11]

I don't think a company without in person phone or chat customer service, is to be trusted. 

[dust2dust]

I think you need to change your credit card. This has been going on for way too long to get any money back as that would mess up your properly paid service. And have you tried the methods to contact support listed earlier? Do you have a little envelope next to your airplane avatar?

[Skittles11]

Oh I've been trying to contact Public Mobile for months and months, to no avail.

[Yummy]

Are you saying PM has been charging you for 2 plans for the whole year and you found out just now?

Maybe somebody at your family has plan and using your card not letting you know?

Difficult to believe PM will make such an error.

[softech]

@Skittles11 so, it started that suddenly last year?  Both phone plans same amount?

I guess if you login to your own My Account, you only see one charge every 30 days and not two?

(don't login My Account now, it is haven't issue, login later today when it is resolved)

any chance anyone in your family used your credit card and you weren't aware of?  how many plan you have with PM?

Anyone, get screenshots from credit card and then open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there