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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My plan not working

Good morning, I topped up my plan a couple days ago and I am unable to make calls even though it's showing my statis as active. This is very frustrating especially when you cannot call and speak to someone. How do I resolve this? I'm losing money and...

I bought a 25 dollars top up I enter the pin number but I can use my phone

Resolved! Unlocked Phone Asking for Unlocked Code

Hi everyone, noob here, Last night I took advantage of the free month and sim activation at London Drugs. My unlocked phone asked for unlock code. The phone in question is an Unlocked S5 purchased through best buy 8 months ago. The phone was used wi...

Resolved! what happens when you reach your data limit?

Hi everyone, I was hoping someone could help. Just got a PM account for my son and I am wondering what will happen if he goes over his allotted data usuage under the plan? Will the data turn off or will we be charged for use over the amount?thanks,

WOW Mobile @ Sherway

Hello all, Excited to be part of the PM community! Bought a sim and vouchers at WOW Mobile at Sherway Gardens yesterday. The rep was pretty friendly, although he was pushing Koodo a fair bit. I'd already done all my research beforehand, however, and ...

Resolved! out of minutes

I am on the 50 min/30 days plan and of auto-pay. I just added 10.- om my plan, assuming it would reset to have have 50 min, 30 days on my account again. That's not what happened.What are my options?Swiss

récompense non reçu

bonjour;j'ai refere une ami la semaine derniere et on a pas recu les 25 dollars promis pour chacun de nous!!! elle a été activée en magasin. ou est le probleme svpmerci

LOTS OF PROMOTIONS FOR ALL...

As the title says..lots of promotions..good deals..but each are different..READ the terms and conditions before you choose..help is here if needed but most problems are due to not fully reading and understanding the terms...merry xmas

Resolved! Best Plans sales ends Dec 19

Free Sim CardOne Month free planpurchased only in instore

Cant connect to wifi

Hello there,I cant connect to wifi no matter where I am. Can I please get some guidance and direction? It's been over 24hrs. Internet will only work if I use my dataThanks , Tara

Enhanced 4G LTE Mode

My Blu Vivo XI+ has enhanced 4G LTE mode. Should I have it on? Does it improve service on PM?

Resolved! New & No Service

I signed up & my account was activated last night. I am transferring from another provider and included my previous acct # & Tel #. I put in my SIM card and I do not have service. The message is that my sim card is invalid and that my phone is locke...

Internal Error: Can't Log In

Publicmobile shut off my phone again, even though I'm on autopay. Tried to log into the site to pay manually, but - The website no longer recognized my password. Here's the rub, though --Now everytime I change my password, the site continues to refu...

Sim card issue

My husband upgraded his phone so we're giving his old phone (unlocked) to our son. I checked and the old phone is compatible. So I swapped the SIM from my son's broken phone into my husband's old phone, but the phone doesn't even see there's a SIM ca...

Can't use the phone service(Sim card didn't work)

@CS_AgentI got a sim card from Walmart this morning.The walmart guys setup everthing for me.But the sim card still didn't work for me.Even I put the sim card to 2 diffrent phones.Who can help me?Thanks

Resolved! Access my account

I changed plans was given a username and password but it doesn’t work can’t access my account and can’t get through to 611 to make voucher payment

611 doesn’t work can’t access my account

community reward

still not get for the community reward, what does Badges mean, anyone has clue? thx

Monthly texts being used up, but I'm not sending or receiving any texts at all

I have a plan that gives me 50 outgoing texts a month. I haven't send one but my account has been dinged for 40 texts already, most of them characterized as something called 7723. Any idea what is happening?

Lower priced data-only plans coming soon!

https://www.cbc.ca/news/business/low-cost-data-crtc-1.4949421

Resolved! Cannot pay - 611 not working, internet login also not working

I need my phone. 611 isn't working and neither is site login/account access.Please direct as to how I can get a payment made.I have an event tonight and I need my phone to work! Help!

UNABLE TO PROCESS TRANSACTION, ERROR HAS OCCURRED

hello Moderators, I am inquiring about my issue with my account. I need to reactivate my phone plan and unable to do so because I cannot pay for my bill with your online self serve. This is very stressful as I need to use my phone. Unable to accept a...

new phone

just hooked up phone and sim card paid with voucher. how long does it take for me to be able to use the phone? it says emerg calls only

can not reach to 611

what problem in there?I could not call 611. I could not reach them. I can not use my service ! !!!

WOW! mobile boutique in Richmond Centre, BC

This happened yesterday as i was transfering over to Public Mobile after hearing my friends and family boast about how great it was and decided to finally make the switch as the deals were also great at the moment.I wasn't expecting too much, i was g...

Still being charged for Public Mobile

Hi team,I ported over from Public Mobile to Koodo back in september. I am still being charged for Public as I had set up Pre Authorized payments.Can @CS_Agent please help me figure this out?Thanks

Blurry Photos - Picture Messaging

When I send photos from my phone to another person, the photos appear blurry and the quality of the photos significantly decreases when they receive it. I have huawei p20 pro, so the photos are quite large and high quality to begin with so I imagine ...

Activated sim, shows no service

I activated my unlocked 5c from telus to PM, created account, activated sim, put referal on, then placed sim in the phone, but phone is showing no service that happened over 2 hours ago. however when doing sim activation process a generic error came ...

Resolved! $10 savings for 6 months on plans with $30/m+

https://www.publicmobile.ca/en/bc/plans/10off-6monthswonder if this promo is only for new customer? or I can apply it to myself since im payinr $40/mo thx

Resolved! Slow page load time at Public Mobile online?

Hi there, I'm noticing crazy slow page load times for the community forum on the PM website. I have loaded multiple other tabs for CPU and bandwidth hungry sites (facebook etc) but this one lags like crazy. Anyone else getting that same response?

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