Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am considering bumping down my service to province wide. I do have a question though. If the person I am calling has my provinces area code say Ontario, but is visiting Quebec. Would I need to add a top up in order to call them? or would it still b...
Hello,I was able to make phone calls last night after porting my number from Freedom. However this morning, I have not been able to make outgoing or receive incoming calls. Is this a settings issue or a possible porting issue?
I have unlimited provincial talk. I live in Ontario but am traveling to Quebec. Will my phone work? Will I be able to call from Quebec back to Ontario? Can people in Ontario call me? I'm assuming texts work like normal? Still trying to figure ...
So i made a 'payment' to my account (which apparently gets put into 'avaliable funds' instead of making an actual payment; im learning-new to all this) and the avaliable funds are the amount that is due. (My renewal date is March 8th) I ran out of da...
When going to Punca Cana, can I use the US Roaming - Talk Text 250 Data (10-day) - $20.00 add-on? Thanks.
I ported my number over from freedom mobile. i got an sms on my pm sim saying the port had errors and to contact pm via the contact us section on this site. i did that but am posting my question here as well. my freedom sim no longer works so im conf...
I'm going to be traveling in Europe near the end of this month and would ideally like to pick up a European SIM so that I have service while I'm there. I'd like to be able to have my PM number forward to my local number so that if anyone here needs t...
I received an email this evening from Freedom Mobile, offering me their new LTE services, as they've now expanded the Band 66 into my area. It's the $45 for $35, 10 month deal, with the ZTE Grand X phone for $0. first of all, I can't believe they up...
Does weak signal increase the data usage, because the tower may need to re-send the data if you having a weak signal and it failing to reach for your device for some reason.
my plan has the followingPick & Pay- 12GB Data- Unlimited International Text- Unlimited Provincial Talk I have a toronto number but this week when I travel to Northern Ontario, I start getting long distance add-on required message when I try to make ...
Hi there, I am a new Public Mobile customer. I just signed up for services, and missed clicking the "unlimited texting" option. The difference in price with that on or off is exactly the same (which is why I thought I had it on, as the price reflec...
This afternoon i noticed i didn't have data. i tried to login, only to find that my login is disabled for no apparent reason. i am unable to make phone calls, text, or use data. my account is current, and not due to renew until the 19th. please h...
Solved: I accidentally misread the values. Hello, I bought the Fall Promo 12GB for three months and when it renewed last month(Feb 16th), my data usage counter did not reset? Is anyone else having this issue? It's not really a problem, i just want ...
I'm getting this error message: The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. Do I need to activate a SIM and/or port my number before I can create an account? ...
Hello,I have exactly the same issue. Today is my payment day and I'm on autopay. It shows on my account that it has been suspended. More than that, my phone has been disconnected!!! Please, help ASAP!!!@Shazia_K, @Saray_O, @Mary_M
5 months ago I troed to port my # to PM. They left me hanging for ~4 months as they were unable to do it. About a month ago they gave me a refund for the plan I paid for and I thought that was the end of my dealings with Public. I stayed on with Fid...
Hello, I recently got a new job and the company provides/pays for my phone. I would like to keep my current number. The company's plan is with Telus, however telus is having trouble porting over my current number. They are stating that there is troub...
Subject says it all. Not the first time it's happened and not the last I'm sure. Please fix asap. @Shazia_K and @Mary_M Private messages sent, please fix.
Hi, so im looking for a specific number. I had this number back in 2014 with wind mobile but "lost" it. Im sure it has been recycled since then. Upon doing some look ups online i found out the prefix(993-the 3 digits after the area code) of the numbe...
Hi I'm going to be out of the country for a month. If I don't pay for a month, would I still be able to keep my number when I come back and start a plan again? Thanks
As the title states, do I need to manually add funds to my account if I request add-ons or does it automatically get pulled from my credit card as required? thanks
I am interested in porting from WIND. If I am reading it correctly, I can get a temporary number from PM and simultaneously request for number portability for minimal disruption.Where do I provide porting number info - on the PM account portal or som...
Hi, my payment is due tomorrow and I have a voucher but I keep getting this error Unfortunately, Voucher #********** could not be added. Please verify the Voucher and try again. Is there a problem with the system? Can any mod help me? Thanks
Not sure if this has been asked before, I saw a similar question but it addressed something a bit different. This may seem a little obvious due to the " good for 90 days" thing, but I am still confused. I pay $50 a month on a prepaid data-plan and ge...
Hi all, I know there is a feature in the voicemail system to forward a copy of a voice message, but I don't understand how it works. I tried to send a copy of a voicemail to another local number (not with Public Mobile) and the voicemail voice said t...
Can you please refund me for the secound charge.
So my us roaming package expired today and low and behold, I can send texts but no longer recieve them. Can someone help me please.
Hi I want to port a number from bell
I've been curious to see what frequency band my phone is receiving on depending on my location, I've tried a bunch of different apps but none of them show me the frequency band or arfcn/earfcn/uarfcn. I have a galaxy s6 so I'm not sure if it's a phon...
Im currently with speakout but I like the heavier data options PM offers. What Im wondering is if I can easily change my plan without inturruptions in service. For example I might want 3gb for 1 month then 6gb for 90 days, then no plan at all for one...
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