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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Added a add-on for 200 minutes but cannot make calls

So I placed an add-on for 200 long distance minutes hoping I can use these to make calls locally as well, however I cannot make it recurre calls

4G LTE 40 dollars

Hi All,Is there a chance the 4G LTE 40 dollar plan will be offered to the existing loyal PM customer again in the near future?

canada wide text

Hi everyone,I like to text a lot when I am out of Ontario, I am curious why Public Mobile does not offer an add on that is unlimited Canada wide text only or maybe an unlimited Canada wide call + unlimited Canada wide text? wouldn't it be nice if tha...

Resolved! A second fee/pay why or for what?

Hi guys. I need help. This morning doing my summary fees I see into my credit card account this pay:18 avr. 2018PUBLIC MOBILE 855-4782542 BC28,74 $ But the only pay that I can recognize /authorized is this one:19 avr. 2018PUBLIC MOBILE 855-4782542 BC...

Changing prepaid plan before renewal date

My plan just got renewed. I'm on the 60$ for 3 months talk plan. I wanted to change it to the $25/month unlimited talk and text plan. Can I change it before my renewal date without losing my $60 I prepaid. My next renewal date is in July. I really ne...

Asus Zenfone 3 Laser

I have read a lot of conflicting information regarding this phone and it's computability with Band 4 LTE. I can definitively confirm that it is 100% compatible having connected to it several times yesterday while out and about. I activated this phone...

IS THE SECOND MONTH FREE!

I am nearing the end of my first month. I would like to top up for my second month as I have not selected autopay. For some reason my account indicates that I already have sufficient funds and that the amount due is zero! Can someone explain this?

Resolved! Added $10 us roaming data 1gb for 10 day

@CS_Agent Hello, I accidentally added the US data 1gb add-on for 10 day and actually meant to add 1gb regular data add-on, is it possible to have this changed over to the 1gb 30 day add-on? If so id like to do this please, thank you. Dustin

Where Can I Buy A Payment Voucher In Vancouver BC?

Hi everyone, I am new to Public Mobile and I need to make an initial payment to activate my service. I cannot pay via credit card because I am new to the country and don't yet have a Canadian credit card. It will not accept my international one. Does...

Resolved! Resume Plan / Account

Probably not even possible (already PM a Mod but thinking ask here as well) Is it possible to undo a number port? Existing Public accountPorted out to Freedom on Friday Not happy with Freedom Wants to undo Port & resume account 1- Is it possible to r...

my account

how can i reset my account i did try used my email and my phone numbers and couldn't reset

Resolved! Chose "Talk not included" and bought minutes add-on instead, can't use minutes.

Hi guys, I hardly ever use my phone for calls, so I chose a "no-talk' plan and just wanted to pay for the minutes I used. I bought a 400 international and Canadian minutes add-on, but can't make or receive calls. I guess I have to change my plan to i...

Switch phone numbers while keeping old one

Is it possible to transfer my existing plan to another phone number for a 90 day plan, then switch back at the end? I want to do this because I will be going to the States but I want to keep my plan going to get the loyalty reward, and I want to let...

Changing Plans to add text

I signed up for a talk only service $60 for 3 months. I should have signed up for talk and text for $75 for 3 months (even though I do not send texts) because people (mostly telus) keep trying to to send me texts and I keep getting these ammoying mes...

Any 911 fee charge each device?

Any 911 fee ($1.15 applies for Sasktel user) charges for PM user for each device?

Resolved! $10/30 days plan - monthly authorized payment plan

If i opt for the $10/mth plan, and set up pre-authorized credit card payment. Will they just deduct $10/mth? I know Sasktel minimum deduction is $20/mth.. Plus taxes... Are they based on our province tax rate not HQ Ontario?

US Roaming Glitch

Hello @CS_Agent. I added US roaming and after a few days of usage in the US, got the note that I had used 95% offf. I quickly added another roaming so that i wouldn't be stuck with out it when i needed to call Uber or something in New Orleans. Now - ...

Activation errors

Activated a new line yesterday and it definitely was not smooth sailing. Thought I would share some of the errors I encountered and solutions so as to help any newcomers.Tried 3 different sims that I had purchased last November to have on hand and e...

Graphic image on phone

Some of my friends said me that using Adobe Illustrator on phone it's strange. But yesterday I think they were right, I've no thoughts what happened, but my .ai file that I was processing during some weeks stopped opening without any reasons. I reins...

How can I block phone numbers from a region? Bombared by 011 scam calls.

Apparently both mine and my wife's phone numbers have been targetted as part of the new wave of one second dial scams that is hitting the Toronto region. I get 5-10 of these calls every single night. Different phone number every time, so adding to th...

Resolved! Texts from Public Mobile are in french

Hi. All the texts I get from Public Mobile for alerts, updates, etc are in french. How can I change these to english?

Can't setup sms, data, or calling on Moto G5

I just joined the network but my phone is not recognizing the Public Mobile network. I set all of the APN settings according to what the link said, but it's not connecting to Public Mobile's network. I understand that this is a bit vague, so please l...

Samsung S9 - Unable to receive calls

I just recently got a samsung S9. every other day. No one would be able to call me and it will go straight to VM. I called samsung, and confirmed i do not have any DND mode turned on or anything similar.They told me to check with my provider. Scena...

International Long Distance add on while physically international

Hi everyone and @Moderator_Team, I've done some research on this and have gotten some conflicting information as to whether the Long Distance international add on works for receiving calls outside of Canada. To my understanding, the 400mins $15 add o...

Voice over LTE

Is there any chance public will get this? I would love to have LTE still work when I am on the phone. Also better call quality would be nice...

Resolved! Getting old phone number

I let my plan lapse 2 days ago as I was switching to another carrier. My account says my account shouldn't expire till July, but when I called my new carrier to get my old number moved, they said it has already expired. Is there no way to get my old ...

Sign in to network

Hello, I have the $35 talk, text and 500mb plan and am experiencing a problem. I have a notification to sign into the network but when I try to do so it says I am unable to access the web. If someone could look into my account and make sure everythin...

Change my plan to 25

I activated my phone 2 days ago I wanted the $25 plus I gave me the $20 plan I was left with $5 I went back to the store and I bought another $5 and I added it because I saw you could add on for international texting I still added it and I still can'...

phone bill paid and still wont work

HI I went on the website today and i paid the balance that was owing and now is cleared but when i try to use the phone its coming up that i need a long distance plan and i never before and i used it fine i cant make any calls at all......please help...

Resolved! Travelling to Spain - want to send texts to Spanish numbers and receive texts - what plan?

I am travelling to Spain and would like to send texts to Spanish numbers and to Canadian numbers while I am there and also receive all texts. Is there a plan that I need to sign up for? Not at all clear on website. Also interested in data roaming ...

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