Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased a voucher yesterday and when I enter the voucher number I keep getting an invalid error message. I also dialed the *611 number and same issue. I cant get a refund at the store where I purchased it at... Please help. This is a work phone.
Pourquoi je ne suis pas capable d aller sur mon compte sa fait deux fois je change mon mot de passe et sa marche pas plus
I know if a friend signs up through Public Mobile, they enter your phone number manually when they sign up for the 30 or 90-day plan. Sometimes, I just wished there was a direct 'Refer a Friend' link with our account number / phone number that automa...
If you’re a Public Mobile customer on a 90-day plan with 3G data, take note the company is offering a free upgrade from unlimited province-wide talk to Canada-wide talk.The custom plan calculator shows the same price on any 90-day plan when selecting...
Hi, I have ordered 2 sim cards(order no- 135040) from public mobile on April 9th and haven't received shipment yet. How long does it take to deliver sim cards? Can you please look into the issue and contact asap.Thanks
I'm new to Public Mobile. Is there any way I can get this offer for 4GB/$40 to switch to Koodo that I keep hearing about?
I need my iPhone 5s unlocked
I have only sent out 3 texts & was charge for 8 why was I charge 5 extra texts to my account
Hello,I am trying to activate my sim card, and I want to use my same number I have been using from pc mobile. How do i tranfer to public mobile?
Hello, everyone I just ported my number to public, however i have few questions 1. I did my port through public my account self-service. and it said transfer completed and also I noticed my phone number is changed. but looks like my virgin phone stil...
Hi, I just actived new sim card hour ago and port in from othet carrier. I like to know how long will take, so my phone will work. now the old one stop to work, but publc one have not n line now. thanks.
Can anyone explain why there are chunks of data missing from my battery graph? I never restarted my phone. My phone has never crashed or given any errors. All power management app settings are disabled.
Hi, I had purchased my samsung SM -G730W8 IMEI 3577XXXXXXXXXXX on June 24th 2014 under number 647-XXX-XXXX and I will like to have it unlocked , my current number is 289-XXX-XXXX thanks
Good day, lovely members! Long time no talk, wha-? So, yesterday, I received my VERY FIRST scam call since joining PM. It's actually a call that has been plaguing most of NS for the last 4 months. Canada Revenue is supposedly calling from a number l...
I'm having a data problem with my daughter's account. Last year when we signed her up, she got a referral bonus of 1.5Gb of data. Usage showed she was using it in addition to her regular 4.5Gb/90 day plan amount. Today she used up 4.5Gb. I checked on...
Hello, I was porting over a number for my mother and she gave the wrong account number when porting over a number that was on Bell. So now she can make calls on public mobile and data works, but calls go directly to voicemail on her Bell account. Obv...
I can’t get incoming call,
Hello, My daughter's phone service was turned off today and I don't know why. I have her account set to Autopay, which I interpret to mean that her plan will automatically renew without any manual intervention required. This is the message I see when...
At the risk of sounding like a broken record, my US data roaming is not working. I have thoroughly read through all the related posts on this issue here, and tried every suggestion, but nothing has worked yet. I have an iPhone6 with the latest iOS. ...
This is a positive post about autopay. We recently had our CC comprimised and hadto have newones issued. 3 days before renewal date they arrived. I was able to remove and add the updated card and had no issues and a successful renewal. I was worr...
i made a payment but now i wanna change my plan but the site wont let me stuck on the old one an theres only 2 option top up or change at renewal date and its past since 2 days so stuck again i hate this web site soooooo much
I got my Sim cards now, but something I noticed in the email it sends that needs to be fixed: The email for shipment on the way has a link to check my order. On this page, it just constanly says:Your shipment is confirmedWe've accepted your order, an...
I never had a problem receiving texts before, now I’m missing texts often, when the phone is dead. Should the texts not be delivered when the phone comes back online?? Is there a work around?
For some reason, my data is not registering on my cell phone. I have ample data (156/1054), and no where close to my limit, but my phone will only connect to the internet when I'm on wifi.
So i just got a SIM card from wow mobile and since i am an international student i dont have my canadian credit card yet so i bought some vauchers. The first time i tried to activate my SIM card something went wrong and it didnt register my vouchers....
Hi, I had an account with two lines on it before, and I ported one line out. The other line belongs to my wife, and it is still with public mobile. I changed credit cards recently and her renewal failed. When I try to login to the account to update ...
I'm leaving the country next week and need to be able to use a non Telus card in my phone. Can I get it unlocked please?
Hi there, I have a 90 day plan with a total of 12gb of LTE throughout the 90 days and I'm fairly certain what's happened is that I've exhausted my data for the current period. My query is that I cannot seem to find when exactly I hit the 12gb? There ...
Phone got disconnected do to late payment paid bill with vouchers how can I activate phone again the money is in the account can’t access my self service account won’t recognize my email or phone number
If I'm not on auto pay and I don't top up, do I lose my phone number, or is it there till I port it out?Thanks.
