05-25-2019 12:46 PM - edited 01-05-2022 07:35 AM
05-25-2019 12:54 PM
@Ali123 wrote:I need to pay my bill I forgot my pin how do I reset
Yes. If you have a registered credit card or if you have a voucher you can make the payment in the 611 service and it won't need a PIN.
If you're talking about your login id for the web site self-serve then you can try the Forgot your password? link.
Failing all of that then you'll need the moderator.
05-25-2019 12:51 PM
@Ali123 wrote:I need to pay my bill I forgot my pin how do I reset
You need to send a private message to moderator to change your PIN.
If you did not delete the text messages sent by PM right after activation, you can find you PIN number.
05-25-2019 12:50 PM
@Ali123 wrote:I need to pay my bill I forgot my pin how do I reset
Do you mean password for your online account to log in? If paying by voucher you can also call *611. It you can contact moderators
To send a private message to a moderator click this link and describe your issue.
Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
05-25-2019 12:48 PM - edited 05-25-2019 12:50 PM
@Ali123 wrote:I need to pay my bill I forgot my pin how do I reset
You can pay through the 611. Do you mean your password to access your self-serve account? Did you try to click on FORGET MY PASSWORD?