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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22072 Views
  • 181 replies
  • 24 Bravos

Resolved! Cacelling the service

my phone number is 5**-***-****. I would like to cancel the public mobile service 

faysal by Great Neighbour / Super Voisin
  • 906 Views
  • 8 replies
  • 0 Bravos

How may I close my existing PM account and port my number ?

****** Because of problems with my existing account I'm considering to start fresh and open a new PM account but was told (by Beer)  that I may not be able to port my number to the new account. Would hate to take a chance and possibly loose my existi...

Milk by Great Citizen / Super Citoyen
  • 1611 Views
  • 20 replies
  • 0 Bravos

Texts go to 7723 instead of phone number

Hi everyone, My phone for some reason keeps sending my outgoing texts to 7723 instead of the number I'm trying to reach. It also won't send or receive calls. When I call someone it rings in my end as if everything is good, but the other person will n...

AshB by Great Neighbour / Super Voisin
  • 917 Views
  • 4 replies
  • 1 Bravos

International texting interrupted

Hi allWhen I text overseas, sometimes it works and sometimes it doesn't. Local texting is fine.Examples.1.  A person texts and I can begin a texting conversation. However, after a few texts the person doesn't receive my outgoing text, but I can still...

Tores by Good Citizen / Bon Citoyen
  • 464 Views
  • 3 replies
  • 0 Bravos

Mod Team Appreciation

I've now had to put tickets in a couple of times for the mod team. I have found them nothing but helpful, professional, and competent. I'm actually happier here with this customer service than with a lot of other over-the-phone customer service I've ...

dnadolny by Great Citizen / Super Citoyen
  • 1210 Views
  • 12 replies
  • 9 Bravos

Resolved! $5 canada add-on

 Hey Everyone, My parents are each on the $15 plan which has worked well for them, but with everything going on I would like to give them extra minutes just in case. Could I add-on the $5 Canada option to give them an extra 500? Thanks!!!

TheOldVR by Deputy Mayor / Adjoint au Maire
  • 1474 Views
  • 6 replies
  • 0 Bravos

Resolved! U.S. Roaming Add-Ons 10 days.

I paid for US Roaming Add-On 10 days last week and could not access data the whole time I was in Washington State.  I thought that's what we paid for.  The ability to make and receive phone calls as well as have data access to the internet.  Am I mis...

BradM604 by Great Neighbour / Super Voisin
  • 971 Views
  • 7 replies
  • 0 Bravos

Survey from 5131

So I made use of the mods the other day to a good conclusion and today I received a request to do a survey via text."Hey, it's Public Mobile. We hope your request went well. To help us improve, let us know how you felt about it by filling in this opt...

Anonymous by Not applicable
  • 862 Views
  • 8 replies
  • 4 Bravos

Resolved! "Sorry, you've been locked out. Please contact Public Mobile for help"

I recently tried to log onto My Account for public mobile. I couldnt remember my password so I had to reset it using my email. Then, I tried to log on with my new password and the "incorrect password" message kept occurring. After several incorrect t...

bre2020 by Great Neighbour / Super Voisin
  • 1903 Views
  • 21 replies
  • 1 Bravos

trying to call local numbers

I can not call local numbers the message I get is:  Sorry you can not complete this call you do not have an active long distance add on and this call is not covered by your plan.Now even trying to get my phone message I get this!!!

4BabyLuca by Great Neighbour / Super Voisin
  • 576 Views
  • 6 replies
  • 0 Bravos

Tethering problem limited connectivity

I can't WiFi tether my phone it always says "limited connectivity" even though 3G data works fine.It also appears that I can't delete or modify the APNs that are one the phone, I can only create a new one. Is this something PM needs to fix on their e...

egill2000 by Great Neighbour / Super Voisin
  • 573 Views
  • 3 replies
  • 0 Bravos

Re: Phone service not working

I got my SIM card from public mobile and lost it so I got another SIM card from public mobile insert in my phone and it says no service and lockedHow can I get my SIM card to work and unlocked the same cell phonePlease help

brentina74 by Great Neighbour / Super Voisin
  • 765 Views
  • 5 replies
  • 0 Bravos

Help! Need free US roaming!

Stuck in US and need connectivity. Can’t return to job, can’t afford ongoing roaming.  PLEASE MATCH THE SERVICE OF THE OTHER PROVIDERS.

Cathrine by Great Neighbour / Super Voisin
  • 949 Views
  • 12 replies
  • 1 Bravos

Loyalty rewards

I can't exactly remember when I signed up but I am sure it is more than a year ago - it should be AT LEAST two years by now - maybe longer - but I am only getting one year loyalty reward.  How do I find out when I first signed up?

Wheatenguy by Great Neighbour / Super Voisin
  • 885 Views
  • 10 replies
  • 0 Bravos

Resolved! upgrading plan - are remaining funds transferred to new plan?

Hi. I'm going to upgrade from the $15/month plan to the $25/month plan and i have a $50 credit still on my account.  Will i lose the $50 on my account if I upgrade? Or just this month's charge if I upgraded immediately? thanks for the help.  Phil

mpdulong by Great Neighbour / Super Voisin
  • 569 Views
  • 3 replies
  • 0 Bravos

Losing my number soon

Hello,  My bf and I are struggling and asclose to losing our number,. Is there anyway i can contact someone to extend it until apr 1? When we get paid and putting minutes on it. Really cant lose this number and need to keep it! Any information would ...

Resolved! USA Unlimited talking

Hi, I purchased as Add-on US Roaming - Unlimited Talk (10 days) but still cant call USA. Please help.  

Jo16 by Great Neighbour / Super Voisin
  • 826 Views
  • 12 replies
  • 0 Bravos

sim card

is somthing wrong with the system im try activate my sim

Sheldon1982 by Great Neighbour / Super Voisin
  • 666 Views
  • 9 replies
  • 0 Bravos

Resolved! Phone bill

If I discontinue direct windrow am I going to get paper bill 

messages

I can receive text messages but can not send

Pierreroy1944 by Great Neighbour / Super Voisin
  • 559 Views
  • 6 replies
  • 0 Bravos

Resolved! Spam Texts?

Received twice today texts with gibberish from 01137866311*** and 01137866681***.  I thought the first one was a mistake, but when the 2nd one arrived looking similar, it just annoyed me as I already receive so many spam calls. How do I stop these ty...

ZenaM by Great Neighbour / Super Voisin
  • 1005 Views
  • 4 replies
  • 0 Bravos

Resolved! Pin number

What do I have to use my pin number for?

Caitlyn1 by Great Neighbour / Super Voisin
  • 574 Views
  • 4 replies
  • 0 Bravos

Covid 19 free data from cell phone providers

https://dailyhive.com/vancouver/canadian-telecom-companies-remove-internet-overage-fees As per the above amidat Covid 19 there is  free data from cell phone providers.  Could public mobile do the same asap?  

lahtyo by Great Neighbour / Super Voisin
  • 1406 Views
  • 9 replies
  • 1 Bravos

Resolved! Phone changed to a ZTE WF721. How do I update SIM?

I have a PublicMobile SIM for my old phone, but now I have a new phone: a ZTE "HOME PHONE".How do I activate my  PM SIM on it with a 16-digit unlock code?As there is no screen or keyboard, I believe I can dial  *983*86* (unlock code)*#

tqk by Good Citizen / Bon Citoyen
  • 5276 Views
  • 24 replies
  • 2 Bravos

Resolved! First, check if your phone is compatible.

Hello,I want to check if my existing phone is compatible.  When I go to the "First, check if your phone is compatible" the list are empty? I click on the drop down arrow on the right of the list box and it comes up empty.   I first tried on Friday an...

ploch39 by Great Neighbour / Super Voisin
  • 1037 Views
  • 9 replies
  • 0 Bravos
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