Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Multiple users under 1 account

Hi everyone, I'm thinking of signing up online, but am having a lot of difficulty figuring out access to "My Account" if I have more than 1 user (phone number) on the account. The idea would be similar to a family plan. If it makes a difference, we ...

Resolved! Add-one, can't see the data which just paied online

Hi, I just paied $15 for 1G data , but it can't be seen online and doesn't work as well

Resolved! Lost Phone

My husband lost his phone and we need to replace it. I cannot log into the account because he doesn't remember the email. I can't seem to get around this if anyone knows what to do please advise. Also would like to know if I can get another simm c...

Resolved! Upgraded my contract but it doesn't work

I've reached out the maximum number of minutes for my contract so I added a more time and change my contract for the next bill. It didn't work and when I call with my phone, it says ''The call cannot be done because there is no more minutes''. I've d...

Resolved! Can't submit ticket

I did the following:1. registered SIM, answered transfer message, turned off phone, inserted Public Sim, turned on phone2. No service. Turned off phone and turned on again no service.3. Checked this board for solutions4. Tried to submit a ticket. I g...

How to unlock account

Resolved! I need to cancel and auto pay

Please help

MMS not working

I have an Asus Zenphone. The compatibility tool is blank when I try to see if my phone is compatible with Public network. Simple texts are coming through, but I can not receive any group or picture texts (says message available for download but just ...

Cellular data

i put my sim in to a different phone but now I can’t get data

Switching Plan

I really needed to switch to the $25 plan with 500MB + bonus 500MB of data but unfortunately missed the date of the start of my public mobile month. Since I am very busy it has been a few days now but I was wondering if I could please switch to the o...

Resolved! Do I Get To Keep My Add-ons?

Hello! I am looking at changing my plan from 35$/month to 25$/month and I am wondering if anyone knows if I will still get to keep the Holiday Giveaway minutes and data (add-ons) I received on my account? Will they carry over to my new plan? Thank yo...

Sign in to My Account

Cannot sign in to My Account. Tried to change password many times, still not able.

Resolved! Cancel Service

My son is trying to cancel his service as he got a new phone/# from another provider. He cannot remember his login information/password. His current service gets billed to my credit card. Help please, can't seem to talk to anyone to handle the issue!

new account

my husband is bed bound so I need a cheap phone for him and I would like to change my server so we can both be on the same plan. I do not need internet just talk and text. I have a iphone 8 and wpould like to still use it. could you tell me how I go ...

Sim Card

I tried to activate my sim card yesterday, and it took so long that I accidentally backed out of the site, while trying to figure out why it was taking so long to activate. Now my sim card number isn't being recognized by the site for activation. It ...

Invoice

Hello, I have a phone bill? How can I get it? I would also like to change the mailing address of the file.Thank you!

Account disabled but still being charged monthly

I have a recurring charge on my credit card and the plan has not been active since November 2021. I cannot login my account because it no longer exists. Please let me know how I can be refunded the payments since November 2021 and stop my credit card...

Resolved! My order of SIM card

how do I know that order of SIM card is being processed? Or do I track the delivery of it?

Resolved! Agent registered and activated my number with a wrong email address

Agent registered and activated my number (at the shop) with a wrong email address and when I tried to create my self-serve account with the correct email, it wouldn't let me and it was then I realized that the agent made a mistake in the email addres...

Payment

Is there any way to pay that’s not a credit card. I had to cancel mine due to it being compromised, and now my phone is suspended while I’m waiting for a new card.

Update Payment Info

Hi I would like to update my credit card info for auto pay, can you tell me how r can set this up?

Resolved! So lame not being able to speak to someone

I need to know i am on a $50 data plan per month and i pay it on the 22nd of each mth . Faithfully!! If i have only 29.00 owing for this month (as i put more down on it last month) .. am i still going to have my phone shutdown on the 22nd or will it...

Resolved! Why am I notified of time left inaccurately-according to usage history?

I have been notified that I have only 10 minutes left but because incoming calls are unlimited, I should actually have about 45 minutes left. How do they calculate ithis?

Resolved! Agent registered me with a wrong email address

The agent registered me with a wrong email address when I was signing up and I need it changed

Resolved! Visiting Outside Canada

Hi all, I am planning to visit outside Canada for around 4 months and will not use my Public Moblie SIM is there any way I can stop paying for my current plan during my visit and keep my number unchanged. Thanks

my Iphone 8s accepts calls, but I cannot hear anyone - why is this?

Just bought an Iphone 8s from PM, phone fine, but when someone calls me I cannot hear anyone. Can you help me figure out what I am doing wrong?

Resolved! incoming calls

I have recently had my number ported from another carrier.I can make outgoing calls but when my number is dialed I get a not in service message

Resolved! Senior Citizen Plans

Does Public Mobile offer senior citizen plans such as Telus Mobile For Good?

Resolved! Us roaming vs international long distance

Help… I am travelling to the US from CA tomorrow and purchasing my add ons. I noticed I have about 1300 international long distance talk minutes available already on my plan from holiday bonuses. Can these be used in place of buying US roaming minute...

Resolved! How to disable call forwarding?

Hi,I setup call forwarding for my number and I can't figure out how to disable it.Can you please guide me since I can't find the answer on google.

Community

Forum Posts