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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My Pin

I forgot my pin. What can I do?

iOS 16 Update No Service or SOS Only

Anyone else updated their iPhones to iOS 16.0.2 and then lose the ability to make/receive calls? Did that on my iPhone Xs last night and then BAM, I can't make/receive calls. All I get is "SOS Only" or "No Service". Everything else works except for c...

Resolved! New Plan Reverts to my old plan

For the past two months I have elected to switch my plan to the Canada wide unlimited calling and texting with 20GB of data for $55.00 and my plan never actually changes. I checked a few days prior to my billing period change on September 29, 2022 a...

Resolved! Can't receive calls

I have been with Public Mobile for about a month, and have not been able to receive calls. I brought over my old cell phone number from another provider, and am able to make most calls, and send/rcv most texts. Often, all of these functions fail if...

Resolved! Email address

How do I change my email address

Resolved! forgot my email

please help update payment method

Resolved! Overcharged

An amount of $11.50 was charged twice for a SIM card (order #302271) that I already paid once and now using.

Resolved! SIM PIN

I need a new Sim Pin. I am unable to connect with or send a message to a customer service agent. Is this system affected by the Hairycane that has been ravaging Florida or the one that hit Atlantic Canada?

Resolved! Plan Reverts to Old Plan Monthly

For the past three months I have tried to change my plan to the 20GB @ 4G speeds only on renewal date for it to revert to 5GB @ 3G speeds. This leads me to being "double charged" - I would like to have this change made permanently and for me to not ...

Resolved! Add On

I purchased 10 day US roaming text/talk add-on yesterday.Now in US and cannot receive nor send texts. I have checked my account and the purchase is registered…Any help/advise more that welcome!!thx in advance

ticket

trying to activate a new simm wont accept payment very frustrating

Resolved! Promo Did Not Push Through After Sign-Up

I signed up for PM a month ago (end of August) when there was a promo going on for both the new user and person referring the new user to both get $5 off their bill for the first 5 months ($25 value per person). Neither myself (new user) or the pers...

Resolved! missing sim card

I ordered and recieved a phone from you but there was no sim card with the phone and no sim card has come. How do I get the sim card?

Resolved! Cellular data on my phone

Hi, I have an iPhone 11 and I used the phone without a plan but just with wifi. Now I have public Mobil and I realized something. You know under “cellular data” I am sure a lot of people turn most of the apps off to avoid using data. But because I us...

Resolved! What does this mean?

I just got a text message that I have “used 12 transactions for $6.95 for account ending in 3***, capped at $16.95. If you qualify for a fee waiver, ignore this message.” Can anyone help me with this? What 12 transactions? I’m confused?

Resolved! Long distance call history …help

Is there a way that I can see which specific outgoing calls used my long distance minutes?I don’t see that option in my usage history. Thank you ☺️

Resolved! Purchasing ZTE Cymbal 2 Phone From Public Mobile

Hi guys,I hope everyone is doing well. I'm thinking about getting the ZTE Cymbal 2 pre-owned phone by Public Mobile for my dad. He doesn’t know how to use smartphones so I wanted something that is simple and easy to use. https://publicmobile.ca/en/on...

Log into self serve account

Once again I am trying to access my self serve account with no success. My password was automatically saved last year and it keeps telling me my crudentials are incorrect. I had also written down the password and it will not work. I tried several tim...

Public Mobile SIM cards

It appears that ordering online is the only way to get a SIM card.Is there a reason for that.

porting number

Hello, I have received authorization from my carrier to port my number but you have not initiated the porting. How can this be processed. My # is xxxxxxxxxxx. this is a new account.

Port numbers over

How do I get my phone numbers transferred from Rogers to Public Mobile? I just received my SIM cards.

Resolved! No phone activation

How to activate my phone

Resolved! how to pay my family phone fee by credit card

my mom uses public mobile too, and she does not have " my account", so she has trouble to pay monthly fee. I want to pay for her by using my credit card through my own account. but I do not know how to do it.help me please!!!thanks!

Purchase Receipt

Where can I obtain a copy of the receipt for an add-on purchase made a couple of weeks ago? I see the purchase listed in my "Purchase History" but I need a copy of the actual receipt for that purchase.

Over charge

HiI have changed carrier a month ago and you guys still charged me this month. I would like a refund please

I want to end the service

My phone number is 905-xxx-xxxx I haven't used it since September 10th. But today my card paid $29.38. can you give me a refund And I want to end the service. Please delete my account. Edit by Dunkman: removed personal information

Resolved! SIM card cannot register to network

Hi,I am in Europe right now. My mobile plan offers unlimited "international texting". My SIM card does not connect to a network here in Europe.I cannot make phone calls, text and cannot receive any phone calls or text messages.What good does unlimite...

My carrier not work

Hi my carrier showed no service

Resolved! Mobile data disconnects

My mobile data repeatedly disconnects. I have tried the SIM in several phones and have the same issue

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