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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activate a sim card internationally

Hi all, I am coming to Canada and want to set up my connectivity beforehand. Does anyone know whether it is possible to activate a sim card internationally if a family member mails it to me? Or do I need to ask them to activate it for me? Any help o...

Resolved! Two lines and shared data

Does anyone know if there are any BYOP plans with two lines and shared data? Or do I have to purchase two different BYOP plans?

Resolved! Renew my plan

Hey, making sure that my plan was renewed as it is not showing up.I changed the card info a couple minutes ago.

Resolved! $10 in my available funds

I have $10 on my available funds that I need back ASAP thank you

Resolved! SIM Card Has Not Arrived

Hello!I ordered a SIM card on February 17 and it said it was shipped on February 18, but I still have not received it. Would it be possible to send a replacement SIM card? Thanks in advance,Skylines

Resolved! Locked out of SELF SERVE account, STILL!

How to I get back into my self serve account? It continues to say that I am locked out even after waiting the requested 3 hours. I don't understand what is happening. Even when I try to reset my password using my email it says to contact you guys. Th...

Resolved! Can text, call, but cannot receive calls.

I just set up this account and started a plan for my grandma. I went through the process and selected the option to keep her number and cancel her old plan with virgin. It all seemed to work but now calls to her phone will not go through, but from th...

Ok so what are the majority doing as far as the rewardssjun change

Ok so i have been out of the loop lately im noticing existing customers can choose to go to points . From what I see for opting in I will receive 5 points and also another 40+ (1 for each month i been here) now does that mean I will lose my current r...

Resolved! Activate public mobile sim in abroad(thailand)

I have a canadian phone number with public mobile plan. Unsure if this allows me to send/receive SMS messages to/from international numbers whilst I am abroad? How can i activate my number? I dont care the cost. Pls and thx

I cant use my samsung galaxy s10 its said unregister network

Can somebody help me regarding to my situation on my samsung galaxy s10 its says unregister network i try to use manual network selection and it says unable to connect try again

Resolved! Cellular Data is not working

Iphone XsiOS 15.3.1,Cellular data no working since updated iphone. I tried everything but still not working. What can I do. Is there a way to contact Customer Service??

Resolved! Can't add a new APN on LG G7ThinkQ

I just bought a new Lg G7 ThinkQ and I moved my PM SIM in it. I can call, text message but I can't use the data because I can't add a new APN, as I found in some instructions that I have to do. It is no + sign to add it... Can anyone help? Thanks in ...

Resolved! Monthly Statement

Does Public Mobile mail out monthly statements?

Resolved! Koodo billing

I’m new to Public Mobile and received my first bill but the charge says Koodo as the company, is this right? Is PM considered Koodo?

Resolved! $2 incentive?

Will the $2 discount ever come back when enrolled in autopay?

Resolved! combined acct

is there a possibility to have one account for two numbers?

Resolved! Sim card problem

I did register and activated my sim card today but when I inserting it into my phone is not working. says no sim card still.

Resolved! I can make calls but not receive phone calls

Good day,For the past couple of days, I have not been receiving calls when I am on the other line. My friends and family have been trying to call me but it goes directly to my voicemail. I have restarted, turned off my phone and checked for all updat...

Resolved! Miss my rewards

Hi dear I missed my rewards in my this month bill it should be reduced to 22$ but now is 28$ it really disappointed me as I got 2$ rewards for auto pay as well as 1$ for referring a friend. what should I do now?best Sima

Resolved! Friend code

Signed up a friend but haven’t received my $10 off my account yet? also was supposed to get $5 off a month for 6 months but have not seen that added on yet either?

Resolved! KOODO charges on my mastercard bill

Two charges for $39.55 identified as KOODO TOP UP REAPPROV just appeared on my mastercard after I signed up with Public Mobile. Why is this?

AUTO PAY NOT WORKING?

For my account and my wife's, our auto pay was due today. I have ample funds in my bank account, and the debit card is current, yet we have been suspended for NSF.Checking my bank records, it doesn't seem as though any attempt was made to access pay...

Its 2022 already. When is e-SIM coming? Mobile makers are hinting at no SIM devices by 2025.

Its 2022 and Mobile makers are hinting at no SIM devices. When is e-SIM coming? I am stuck with two phones I have and cannot make use of my eSIM instead. It's sad that this simple technology takes ages to get to Public Mobile while Telus, Lucky etc a...

Resolved! Change plan

Hello, I have a plan and would like to change it. In my account page, I am clicking on the "change plan" but plans do not appear on the screen.

Resolved! change plan

Hello, I have a plan and would like to change it. In my account page, I am clicking on the "change plan" but plans do not appear on the screen.

8UV1 Your call cannot be completed as dialed

Hi there,I'm currently having trouble calling my family's home phone number. Every time I call the family home # 604.***.****, I get "8uv1 your call cannot be completed as dialed". I can call other numbers and people but for some reason I cannot call...

Resolved! travel to Mexico

Hello,if you travel to Mexico with your phone, how you can use it there? how peoples from Canada call you?thanks,

Resolved! Writing up a ticket

I need help in writing up a ticket because I am having difficulty with my account. RonaRobe

missing bonus data

Hi there, At the time of enrollment with PM, I was offered a 3GB bonus data and was told it would never expire. It used to show up in my account View page but not any longer. I mainly use WIFI and hardly use any data or even my phone. I left the dat...

Resolved! forgot password and don't have the security answer. (NEED HELP ASAP)

I want to log into my account to pay my bills through my phone and also keep track of the data, but I don't remember my password and the security also. At the time of buying the representative already made the account for me and choose some random an...

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