Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I no longer a public mobile customer since I have moved to an area without the coverage network.Could you remove my account profile in the public community here?
Hi, I accepted offer that 4g 15g data plan for $40. And then they said my plan will be changed end of my cycle. But I changed my mind and I want keep my plan. What do i do?
From research, it seems what I'm reading is that prepaid means I don't get any refund at all. The 15-day trial period protection by the law doesn't protect consumers from burning $40 prepaid??Really disappointed.
Hi i just opened a line today with self serve and attempted a phone number port from my current provider. With regret i cancelled the phone number port and just want to cancel the service and get a full refund. After cancelling the phone number port ...
I received a suspicious text message telling me I can redeem funds after I had just updated my account information not 10 minutes before. Telus owns Public Mobile. All the names and links looked very suspicious. Is the Telus network compromised?Below...
I have not been able to access my email to verify it’s me!! Impossible to get help here!New Credit Card and public mobile has no way to easily make the changes.
I cannot send receive text messages I can make phone calls I cannot receive phone calls the number transfer didn't go through because the old number does not have a SIM card the old number is not a number that is in use but it's my old phone number a...
Another rant. But this one has really pissed me off now. I got double charged for the $25 plan. I looked at my statement and it says $54.24. I looked into my account and says I have the $25 plan. When I check my rewards account it says i have a $55 d...
My first US Roaming worked fine. When I try to purchase Add-on I get the same process except the Roaming is not showing up. Also, I get a downloaded receipt that shows total amount paid $22.40. Still no roaming. Help!
I am not a big let’s learn how to use community crap just to have a cell phone. Haven’t logged in for a year but tried to log in and change banking info and get this see what’s new page with no option to get to my account to make changes. Tried loggi...
Like others I received a text about the latest promo: 15 GB for $40. I know how obtain the plan, and, how to make sure it starts on my next billing cycle. I have two questions: I've been with PM a number of years, and a few friends used my code when ...
Is the 15 GB for $40 still available? I just recently switched from Public Mobile to Videotron last week and now i heard about the $40 plan for 15 GB. Is that still valid for returning customers? I cannot see it online.
When i try to log in to my account i can only get the Verification code by Email now its not giving me the option for SMS and i am not receiving the email for the verification code
Tried to activate new sim card yesterday. activation crashed during the 4th step. my credit card was charged. phone number wasn’t ported over. i’m unable to login. im unable to change password. unable to submit ticket. need customer service to...
