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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! payment

I have had monthly charges to my credit card since Nov 20, 2021. I ported OUT of Public Mobile on July 23 2021. Please to refund me this money

No internet while account displays everything is fine and 6Mb already used

Consumed all data before day of payment. Data service stops and account displays "service is suspended, pay to restore, if autopayment is active then discard the message". today payment is done, no warnings or notes, data is active, 6Mb has been used...

How can I cancel changing carier?

How can I cancel changing carier?I tried to bring my number to Public from PhonebOx, but the Public made the solicitation two times and because of that my portability is no

Refund

I’m pay twice I want to refund my payment?

Resolved! Took wrong data rewards

Can my data be changed to Canadian data instead of US data?

Resolved! I lost my phone since no access to my either email or SMS for verification code I can't get new sim

My phone was lost or stolen I bought new sim card and new phone but I can't activate since public mobile need to send me verification code on SMS or Email which I don"t have access to since is in with my old phone. Its almost two days trying to get h...

Resolved! Unable to sign in or reset password to update payment information

My account has been locked out after a credit card inactivated due to fraudulent charges found on the old card. Could you please help me reset my login so that I can update my payment info?

unable to recieve calls today for several hours....

Hello I was unable to receive calls today. Not sure why this happened or how often it is happening. I have been told in the past that family members have tried to facetime or call me and are unable to get through. Please advise. Thanks

Transferred phone number not working

Activated my service today. Transferred phone number. Charges have gone through but have no working phone line. Tried shutting off and restarting my phone several times. Unable to sign in to my account because it says my email and password not workin...

Resolved! overcharge

It was charged twice. Please check.If you can't get a refund, let me use it after a month.

Add on Not added to plan

I have the $15 plan and used all my minutes 100 this month. I purchased 500 min $5 add on 3 days ago and it has not started yet. PM tells me I am out of minutes. This purchase was done online logged into account and shows in account.Plan renews in ab...

I WAS CHARGED INCORRECT AMOUNT

Before was charged $13.56,now is $16.95. I have $15 plan with autopay and loyalty reward. pls help thank you.

over charged

April 1 i have been charged twice $ 28.25 and 23.73, my plan

Something wrong with my payment and data

Hello, I made a $50 payment for my refresh on April 2nd but it seems as though the system has not taken the payment so the full $50 is just sitting in my account while my data says it’s been used up which simply is not true. Hoping someone can look i...

What is my user name

What is my user name it ask for it and I type my community info and it won’t work

Resolved! 2GB bonus for new customer

Hi, i activated my SIM card on Sunday and want to know how I can verify that I received the bonus of 2GB for new customers?

I purchased a wrong add-ones

My limited time for talking finished and I wanted to add and buy some minutes but I purchased for Philadelphia while I need for canada. How can I cancel that one.

declining a credit card payment from a card in perfectly good standing

Has anyone had trouble paying their public mobile bill with their credit card, even though the credit card is in good standing?

Resolved! Us phone mins

I have 500 international mins that include Canada and the USA. I am in the us and it won’t let me make a phone call. Says I don’t have the package to make a call

I received a text telling me I only have 10 minutes left on my plan but when I check my plan I have

I received a text telling me I only have 10 minutes left on my plan but when I check my plan I have lots of minutes and a $50 credit? Is this a scam?

reactivating my account

My account is expired and deactivated due to credit card expiry date. I have renewed the payment with new credit card , but still not allowing me to reactivate the account.

activation after suspending my account

I had suspended my plan with Public Mobility by activating it on the web site in JanuaryI payed the amount due, re activated the account on March 3. Today March 5 I went to re insert my Sim Card.The web site indicates I have a current active plan unt...

Phone won't make a call

I've joined public for almost two months now for the past couple weeks i can't make a call with my phone it always saying no service, anyone can help with this? Paying services you are not able to use.

Resolved! Cannot register credit card

I recently got an updated credit card (same number but different expiry etc.) For over the past 30 minutes I've been unable to register my new card. I've asked the Simon bot helper but no real help there. I've tried calling local Public Mobile locati...

Double charged

hello, I was double charged for April. My plan is set to auto renew but my phone stopped working one day saying I needed to pay on my account. I thought that my auto renew may have expired so I did a payment myself. I looked at my credit card stateme...

Over payment

I had just paid for my phone to be connected and when I viewed my payment history it says I have paid it 4 times and still have no balance? Why can't I use my phone right now? I would like to be refunded my money back as I can't use my phone after I'...

sim card issue

Bought a NEW sim card and it is not working.Tried several attempts but still no activation

Account over billed April 1 and 2 2022

I'm signed up for auto pay but service was cut off April 1, 2022. I made a manual payment to my account to restore my service on April 1. Then later that day Public must have run there "autopay" program and charged my credit card again for April's bi...

Resolved! Won Iphone 13 contest

Hi, I have won one of three Iphone 13 in public mobile rewards contest and I had reply the following email with in 5 days but nothing get back to me ? Anyone help please

Talk mins

Looking to buy to buy add-on plans for Canada wide talk, but can only find Canada wide long distance talk. Is this the same? Just need to make local calls, not long distance…thanks

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