Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My texts haven't been coming in since Thursday. I've been rebooting my phone and nothing. The incoming texts from Thursday until today finally all came in after rebooting this morning. I'm extra frustrated because I missed an important text, and ende...
No self solutions for info posts. Moved to Lounge @Tiana_V
So my autopay is set for 30 days but this month you guys took out 90 day payment. Why?
dont remember the email or pass word how can i reset or make a new account
Hello, I activated a new Public Mobile account this morning and tried to port my existing TextNow number. I can now make calls and send texts and others receive them under the correct number. But anytime they call or text back it would still go to ...
hi, I am not able to login my account and recharge, i am trying to reset my account not able to do that also, this is my number **********, Please check and do the needfull Thanks Ratheesh
when is PM EVER going to get their password reset option when logging onto "my account". i literally reset it over 5 times and it stil doesn't work.
How can I do this from lost sim card to current sim card
I didnt get a text to say it would be renewing tonight, only that my amount was due from a couple days ago. just because i was curious i logged in and i am "expired" but i texted myself and it went through just fine sharing just because i felt like i...
Help! I need in - this month have been locked out of my email as it was hacked but I need my password reset done and this is the account it would go too
my detailed data usage history in my self serve account on the PM website only adds to 6.398mb but on my overview, data useage reads 23.058 mb and is steadily rising. Why the discrepancy? I'm not looking at my phone data use! I've only been with PM 2...
Hi there, I had an issue with my purchase (internet DCd right when i ordered my Sim card). Just wanted to see if there was a way to check if the order went through as I got charged, and who I would contact for that. Any help is appreciated!
I like to ask what benefits or fee off or discounts for us who lost job and in problem to manage
Hi , due to loss of my job I cannot afford three cell lines with public I switch to 15 doller plan but still think I cannot so please help me
I'm planning on pausing a family members plan since we aren't leaving home anymore. I plan to reactivate it before the 90 days to order to keep the number. My questions are:1. Will we lose the current add-ons on the plan if we pause it? They have dat...
Who called me？xxxxxxxxxxxxxx edited by computergeek541: phone number removed
Hey PM Community, I was using my wifes phone today and I was going to make a call, but just before a strange message popped up. It said click wireless service you would like: and it had Bell, Rogers, Telus with the Wifii symbol. The public mo ile sym...
So its been my first plan renewal and on my self serve it says my plan cycle restarted on the 24th. So today I woke up and sure enough I had 0$ in my account as it took my referral bonus and it showed the payment in my payment history. When I used a ...
Have a question with regards to porting a phone number. My current carrier has an incorrect spelling of my name. Would that cause me a problem?
How to cancel my account i already remove my credit card auto pay but still your getting money to my credit card i just want to cancel my account can someone help me regarding to this matter Thanks
Hello, my account shows that I have 400 minutes for international long distance Canada and US. I tried to call locally and it didn't work. Please clarify - it works internationally but not locally? I am in Toronto. Thanks
Hello Community,I am super confused I have had public mobile service for over a year and no issues with my autopay. I got a text this morning saying what rewards I qualified for but 30mins ago my cell has a voice message saying I have no account set ...
Hi everyone, My plan was renewed today. I have $25 plan, which includes 500 MB+500 MB and 1 GB promo.When I logged in, I can see that 500 mb = 500 mb data is at zero as it should be, however 1 GB promo says that I used 932 MB already. How come? I hav...
I have the $15 plan. I just was monitoring how many minutes I have used since I have only 100 outgoing minutes to use. I checked and I had used 42 minutes since my plan renewal date and I thought that was high, so I went through my usage and counted ...
I forgot my password to login into my account
Hi there, I've had auto pay set up on my account for a while and it has worked perfectly. Today, it said my account auto pay was applied but it now says my account is suspended. When I click the reactivate button it says "Your credit card could not ...
I am trying to make a plan change and zero options come up - I need to change the plan due to COVID19 and lay off. how do I change it if I cannot do it in self service.... ps - I think that offering free roaming to the US during COVID-19 is silly - w...
I want to cancel my plan, but can’t log in and can’t reset password. What should I do? Thanks.
Good morning has anyone else noticed this live chat for activation or am I late hearing about it? https://www.publicmobile.ca/en/bc/get-started
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