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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! change plan

I order the a new plan on renewal day but it renewed with the old plan. Now I can not even talk to someone about this. How should this work?

New promotion

Am l able to get the deal 15GB of 4G speed for $40/mth as my son just got that offer. Thanks!

$40 for 15gb promo

Just wondering. The $40, 15gb, 4g data promo. Is it only for 12 months then changes to a reduced data plan? Or is it ongoing at 15gb per month?Thanks

Resolved! Mobile data

Hello I got the 15cad per month plan. Before I have 1gig plus 500mb bonus. Now I noticed I only got 250mb. Was there any changes with the plan?Also, every time I turn on my data I get a notification to sign in to network. I haven't experience this be...

Resolved! Why you cannot give me money back.

I bought the 1G us data but it does not work at all. It on and off every 5 seconds. I could not open any apps on the phone, not even the google maps.

Help, I don't want to upgrade my plan

Received public mobile SMS text about promotion changing to another $40 plan.I swear I didn't say yes. But tonight I saw there was a "yes",and saying my plan will be upgraded on the renewal. What do I do?This seems sneaky, I was not interested at al...

top up account

my account will not top up

Resolved! Do bonuses follow you with a plan change?

If I switch plans, do I lose bonus data and long distance minutes? Do I lose long distance minutes that I have purchased? For example:2 GB2GB one-time data bonus2 GB left 999 mins200 min US and Canada Long Distance722 mins left 400 mins$0 Free Holida...

Point Reward

I'm wondering when top contributors got points from the community, are they getting the points every month or just one time?

Can not receive text message

I just realized today: without wifi and data, I could send the text message out, but I couldn’t receive the text message, is this normal for the PM? Or something wrong?

Existing customers new sim card

I got hold of Telus customer service was able to help me chat with SiMON regarding my service issue re unable to make calls and caller got voice mail right away. I got an ARS ticket number. I was asked to go to Telus store to get a public mobile SIM ...

Resolved! How long is this promotion on for?

How long is the promotion on for to activate 2 new lines?

voicemail problem

when someone calls my number and i don't answer, the call does not get forwarded to my voice mail. the caller receives "welcome to the voice mail system " recording. it has been like this for at least 3 days.

Resolved! Old PM sim

Is it possible to activate old PM sim?

Resolved! Public mobile

I signed up for public mobile, but have no service, any suggestions on how to fix this

Resolved! Activation

I believe that I entered the imei number from my old phone on activation instead of the new one . How can I change the imei on my new account / activation?

I have a doubt

Hi I got a text msg saying I can add 15gb of data for 40$ /month. I'm just wondering if this is 40$ plus my monthly fee or my bill will be 40$ / month

deactivation

My daughter's phone has been deactivated but her bill was tied to my creditcard and my creditcard is in good standings.

My account

Topped up my account on October 21 with a $40 voucher, should be good till November 21 but today November 1 my account was suspended. Did my voucher not go through? And if so why did my Public mobile work up till now?

how to cancel the upgrade?

HiI got message today said that I can upgrade my plan for 15GB 4G SPEED for 40 dollars per month. I accidently sent 'yes' by mistake, how can I cancel the upgrade keep my present plan?

Resolved! spam in the community?

I literally signed up to community so i could get support and I get spa

A add on

Hi I got a text msg saying I can add 15gb of data for 40$ /month. I'm just wondering if this is 40$ plus my monthly fee or my bill will be 40$ / month

FRUSTRATED - Regular Payment Went Through, Then I Upgraded, Now Paying Double for Three Weeks

Can anyone help me dig through this little issue? My regular payment went through on October 23. Today I got a text saying I could upgrade to a plan with 15GB of data at 4g rates. I thought, great! The next message then said it would go into effect ...

"Preferred Network Type" 3G or 4G?

I'm wondering what this setting should be set to depending on your plan. Is it as simple as selecting 3G if you're on a 3G plan and 4G if you're on a 4G plan? Or should you always choose 4G? The reason I ask is because PM's 3G plans are supposedly ac...

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