Community

Resolved! Login and service are disabled

My mother's CC expired and she forgot to put a new one into her account. Also, her selfserve account is logindisabled and I've already submit a ticket in but she wont be able to receive a call from PM because the service isnt working. I used my accou...

Resolved! Ordered sim card never received its been month now

Thanks for your order on 02/26/2021.We can't wait to start showing yousome love.

Resolved! payment

trying to make a payment

Resolved! International call to Serbia

I don’t see Serbia in International calls. Will I be able to call Serbia and how many minutes for $15

Resolved! Billed 42.56 when I'm told I'll be billed $38

Why does it say that I'm being billed $38/month in Public Mobile, but my credit card is billed for $42.56/month?Apr 2, 2021PUBLIC MOBILE 855-4782542 BC$42.56

Resolved! switching plans

why I couldn't able to switch from $25 plan to $15 ?

Resolved! Account locked out

got locked of an account and here on a secondary think i messaged the mod but not sure its the real on since it said last online date was 2019

Resolved! Accessing self serve

I am now helping a family member with their Public Mobile account. The person who set up the account for them is no longer with us and we don't have the email address they used to set up the account.  I need to access the self serve to change the pay...

Resolved! How to request an invoice?

Hello I am confused as to how to get a bill or invoice from public mobile. It must include name and address. Thanks in advance.

Resolved! PUK Code

I urgently need a PUK Code to unlock my SIM card

Resolved! Sim card swap

I need to switch my sim card i lost my phone

Resolved! Porting issues

How do I reach out to a moderator for porting issues? 

Resolved! Porting issues

I ported my number rom Rogers to public mobile about two weeks ago. However the same number is working on the Rogers and Public mobile number. I realized I was no longer able to  receive calls on the Public Mobile so I switched the SIM card back to R...

Resolved! 1-800 numbers

Are we charged when we call a 1-800 number?

Resolved! My phone suddenly stopped calling and texting completely

My phone was working fine, and I used it to call this morning; but this evening it will not call or text at all. My plan renewed fine on April 4th, and I have used only 1 minute of my 100 for calling, and I have unlimited text messages. I rebooted my...

Resolved! Sim compatibility

I can't believe I bought a new sim, subscribed to a plan and just found out the PM sim is not compatible with my phone

Resolved! IS IT POSSIBLE TO TRANSFER A PHONE

IS IT POSSIBLE TO TRANSFER A PHONE NUMBER FROM A SIM TO A NEW SIM WITH NEW CLIENT, BUT THEN I WOULD NEED A NEW NUMBER----THE REASON BEING I WANT TO KEEP 1 YEAR LOYALTY DEDUCTION OF 1 DOLLAR PER MONTH AND NEW CLIENT NEEDS THE NUMBER ALREADY IN USETHAN...

Resolved! Text messages not delivered or received

My text messages were not delivered to recipients nor was I receiving texts. This happened for about an hour. Seemed to remedy itself but wondering if anyone else has this problem periodically. 

Resolved! Payments

You said my account would be free this month and its cut off

Resolved! i cant get through to a human

Resolved! Forgot my password and answer to my security question for my account.

Hi there,  I have forgot my password and my security question answer so I am now locked out of my account. Can you help? Thanks.