[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Received message from (400) 500-0205
Is this a legit Public Mobile number? The instructions they gave me don't even work so I am skeptical, but the text came shortly after I signed up last night and again today. I also received a phone message today claiming to be from Public Mobile. I ...
i am not getting incoming texts.
i tried rebooting, checking the apn, texting myself.... nothing doing. everything else on my phone is working.
Virgin Plan
I'm sure you heard by now about the FREE Samsung A8 phone with 2 year contract on$45/month 6GB LTE unlimited canada wide calling plan from Virgin Mobile:https://mobilesyrup.com/2019/02/25/virgin-samsung-galaxy-a8/You have to call in or go in store...
Hello every one I am new to Public, I have double paid my plan
Hello every one,I am new to Public, I have double paid my plan, what should I in order to get a refund back to my account? Thanks
Purchased 10$ monthly plan
Please note that l have purchased a monthly plan on 20th Feb 2019 through Wal-Mart Pickering and paid an advance for two months i.e $20.00 + applicable Tax.Today l received a message that l have remaining 10 min and my services had been terminated. ...
Xiaomi Mi A2 lite
Compatible avec Public mobile ??
self start up
I bought a cell phone today its a unlocked on and i bought a public moible sim card i go though the process of setting up the sim card and plan then use my td visa depit card have the money in the accound but says there was a issue need to contact pu...
Can't see Plan, Can't see Data Usage, Can't see most stuff.
Every time I log into My Account and I try to view my Usage, My Plan or almost any option I keep getting the same message. Can someone help me out.
Resolved! How to get notified of ANY New Promos, Announcements, System Outages, etc (& any others)
Go see the solution here:https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Re-How-to-get-notified-of-ANY-New-Promos-Announcements-System/td-p/323258/jump-to/first-unread-message
Receiving calls from UK
What plan do I require to recieve calls from the UK and what will I be charged when they call?
WARNING! Billing issue
This is the response I got from the MOD team here at Public Mobile, after their system double billed me! Absolutely unacceptable, didn’t take them 7-8 weeks to take my money (mistake but still).
Resolved! Website Registration Error
Hello, I attempted to activate my SIM card last night, and was able to go through the entire process (including porting my old Rogers phone number) up until the payment processing page, where an unknown error occured. The website then appeared to be ...
Resolved! Text message charges
Hello. i have the $10 pre paid plan which includes 50 text messageI am on Wifi . and cellular data is offi have disabled SMS on my i phone setting also i have Imessage on . when i am sending i message ( which is going through Blue color ) as well as...
unlocking corporate phone
@CS_Agent Hi I'm switching from my corporate phone with Bell to a personal one with Public (same device). I've been told that once the number is ported over, if Public requests the phone is unlocked, Bell will not charge the $50 unlocking fee that th...
Legacy/Pioneer client
Howdy just wondering how does a pioneer or legacy client get to take advantage of the autopay and loyalty discounts?
Name displayed on other people's phone
OK, here goes. I'll try my darndest to include all pertinent information.I recently signed up with PM. All's well with voice, messaging and data. When I call some of my contacts, my number shows up on their screen as it's supposed to. BIG problem tho...
Resolved! Prepaid $10 plan 30 days includes local calling unlimited ?
Hi can someone verfiy if the $10 30 day prepaid plan includes local calling unlimited? i know it has 50 nationwide minute.what about local minute i read somehwere it does but does not list on plan detail Thank you
Charged 2 times and Sim card still not working
I just got 2 payments taken out of my account and my Sim card still isn't working!!!! Someone help please!! I cant afford to have 2 taken out!!
Resolved! PM 3G plan but phone shows faster LTE speed.
Just signed up on the $30 PM plan that includes 1GB data at 3G speeds however when I use the Data my iPhone shows it to be the much faster LTE speed. Is this correct or does my iPhone incorectly displays LTE. ---------(LTE is up to 10 times faster th...
Resolved! Refer-a-Friend Reward
My Refer-a-Friend Reward is shown in my account, but it is not added to my funds available while the autopay reward is. May I ask how does this Refer-a-Friend Reward work? Thank you in advance!
Resolved! Payments
If I didn't top up my plan last month do I have to pay last month's and this month to have my phone working again?
Nothing works properly!!
So I 've looked up my phone several times and it is 100% compatible with the network...but nothing works, I activated the SIM in store on Feb. 26/19 at approx. 18:05 as well as paid for my PPD plan. I am using an android ( Asus Zenfone 3 Max ZC520TL...
Porting
Need help to porting my number
Resolved! Transfer to Replacement Phone
Can I transfer my account to a replacement phone. If so, how do I do that?
Update Email
Hello. How do I change/update my email on my profile??
Cell phone porting scams
I've been hearing about a scam where scammers are able to port over your cell phone number and then use it to reset passwords and access accounts requiring 2-factor authentication. What is protecting my Public Mobile account from a scammer porting my...
Help Pas capable d’envoYer de texto
J’ai un iphone 6 et je reçois les texto, je recois et envoie des apelle mais incapable d’envoyer des texto a mes amis quelqu’un peux m’aider a résourdre le problème?
Resolved! Activated Sim over 3 hours ago still emergency calls only
It is 950pm now and I activated at 6pm and still no signal and it says emergency calls only, I resetted phone many times and re-inserted sim amny times too. Got emails saying it activated, but can't login to self-serve account, phone is unlocked. Ca...
Resolved! Cancel Account
I am moving to Australia and as such have no need for a Canadian number anymore.
Double billed!
So I went to renew my plan, clicked on the load button as usual, only it failed the first time and told me that I need to retry.... so I did, well now public has taken $38 and then another $40!!!! How do I get the second payment back!!??
