Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi There!Just activated my new Public Sim and it says to pick a number then contact Public to port my Koodo number over. Help??? How Please
Hi there, my service has been inactivated because my IMEI number apparently has been reported stolen based on Public Mobile which is certianly not the case, Can someone please reach out to me ASAP to get this sorted out?
I know in the US some carriers will test out features on their prepid brand before rolling it out to the main brand. Would be awesome if Telus did the same. Test some features on Public Mobile to attract new customers. Then move same features to Tel...
When you view "My Kudoed Messages" it gives 3 numbers. One is page views that contain your post, one is bravo's for that post but the other is? I can't figure it out.
Cannot connect to internet on Public Mobile, in Ontario. Anyone know where to check network status for data on Public Mobile Thanks,GiantSeat
I tried to use the Get Start forms yesterday. It crashed on the payment information. I tried to start again this morning and it says my Public Mobile SIM is invalid. Now my old SIM has disconnected (i filled out the port # information) and I cant ...
Set up my account yesterday and had my number transfered from virgin mobile. I can make calls and use data but nothing else, can't receive calls or send/receive texts. I've been told I needed to message the moderator team so that they can resolve the...
I've just switched to public mobile. Do I need to follow up with my old provider and are there any tips for a newbie to the service?
Good Morning! I am looking to return my unopened sim card. Thanks
Hi, I've been with PM for a couple months now and was happy with the service, now I go to send a text to someone, who I have texted recently, it says it sent on my end but it isn't showing up on their end, I've checked the apn settings, I've removed ...
I went to Montreal last month and my phone with PM showed AWAY instead of HOME as if i am in Toronto. I could not call/text/data at all. What do i need to do to get service in Montreal? Plz give me some instructions in detail.
Hi, Wondered if the Samsung Galaxy 6 32GB 4GLTE will work with PM?Thanks
I am from Brazil and i am doing a exchange program here in canada. I bougth a payment vouncher at walmart and don´t know how to use that, anyone can explain for me PLEASE
Just got my plan set up this morning. Had my number transfered from virgin mobile. I can make calls and my mobile data works but I can't receive calls or send/receive texts. I've checked apn settings and everything looks right. Any suggestions?
Big shout out to Nathan at the electronics counter at Orangeville WalMart.I'm an old fart and not that tech oriented, so was a bit wary about changing from Telus to PM. He took care of everything - right there and then! It took about 30 minutes - mai...
Hello, may be anybody will be able to help in solving the following issue:I bought 4 Public Mobile SIM cards for my family members and successfully activated three of them, during activation of the last one, at the payment stage (I was paying by a cr...
My father gave me his old cell to use. The apple phone box had the IMEI #, (which we thought was the original box for the phone), which I used to set up my phone etc. Unfortuatnely, when I try to activate the phone, apple says the SIM card installed ...
I have been a PM customer for nearly 6 months, I like to point out the great advantage is you can create a pseudo name and not get any spam/fraud call/text. So far I never encounter any such ICA scam calls etc. And if i do, I would be able to easil...
I see answers saying once every 30 days and hard codes, and one post from 2015 saying free..
I had a $50 plan activated when i got my sim card. After a month when my payment was due i got a coupon for $45 and added it into my account. I changed my plan to the $45 plan on my account. I have been charged for the money, my plan is changed on th...
This phone was bought second hand from the States 4 months and I've been using it on bell since then.I've been looking to switch to public but when i did the imei check from the "Get Started" page it said my phone is reported as lost/stolen but also ...
ive switched from rogers and ported my number to public mobile its saying everything is fine but i can only receive calls from other public mobile customers and no other cell provider......rogers said everything is fine on their end .............Plea...
My phone was locked and on a plan with Telus. I bought a Public Mobile SIM card yesterday and had Public Mobile cancel my service with Telus. My service with Telus has since been disconnected. I went through the process of activating my SIM card, cho...
I would like to pay my bill at PublicMobil but I lost my password and my email adresse I used is no more in service. I need to put a new credit card number as the old one had expired too.I have my name, my sim card number and my phone number. Then it...
I'm getting the "cannot verify your credit card info" warning for some reason. Why won't PM take my money? Edit: exact message"Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be co...
I have had my plan for over a month and just suddenly it says either searching or no service and I’m unable to obtain service. My bill is paid, account is active, have reset phone, reset network settings, removed sim and then put it back and nothing ...
Hi everyone!I’ve purchased the 10 day talk, text, data US roaming add on today.Can I literally just use my phone in the US like normal this weekend? I've never used roaming before.Do I have to "activate" my add on purchase or anything?Thanks!
Cut and pasted below from my account page - is the $10 plan eligible for the $2 discount? Save $2 every month with the AutoPay Reward. Available on rewards-eligible plans only.
i made a purchase for the add-on us roaming 500MB , but i am in Canada, and i was wondering if the data can be used as normal mobile data once my normal plan's bandwitdh is completly used? ..because in about 20 MB, i wont have internet anymore.. i bo...
I just replaced my credit card info in the 'Manage your credit card' optionBut when I submitted it I noticed I made a mistake in the address. I selected YK instead of ON for province but everything else was correct. I tried to go back and update it...
