Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried setting up the APN and everything and it's still not working. I used to get lte around where I am when I was still with Telus so I don't know what the issue is. My phone is a new Samsung s7 that I know is fully compatable with the Telus netwo...
I am unable to watch the Apple keynote on PM network for some reason - when I go to Apple.com, there is a line through the play button so it cannot start. If I connect to wifi, or swap in my Rogers SIM it changes to a normal play button, but as soon ...
Hello, I recently ordered a public mobile sim, activated it online and chose to port my chatr number. But I'm not getting any service. I've paid $135 for the 3 month plan. Please help
I signed up for Public mobile 30 minutes ago and I decided to port my Telus number straight to Public Mobile. When should I expect to be able to use my new sim card?
I sent PM an email about BETA rewards amounts that I should have been credited. I sent my first email about this Issue on August 16th. I did not here back until August 22nd, where all I was sent was a link to verify my account. I verified my account ...
Hi everyone, I just tried to activate my Public Mobile SIM card, and on the summary page it said the request failed and I should ask here. Well, here I am. The credit card I used got charged, but if I put the SIM in it says cellular data can't be act...
Hi guys, Unfortunely i have to leave public mobile. My number is deactivated so i can't port it. can some please activate my number for couple of days so i can port to chatr please. thanks
If i sign up for a month of service with Public Mobile, is there a period of time when I can withdraw and get a refund if there is no usable signal at my home? I have a very weak Rogers signal at the moment and I'm hoping for something better than t...
Happened to see a sports car with a hoarding of a new mobile company in town. It's called sugar mobile. Actually was quite amused to see it the other day near my apartment. Took help from my friend Google and saw the plans of this new entrant. Appare...
I just joined and was wondering if the your unused data carries over as long as you are with PB?e.g at the end of the 3 months term you have 2 gb unused does it over into the renewal?
hi,I travelled to north africa. I bought a sim card to used with my phone, Samsung Galexy S3 mini which I bought from Public Mobile. but i receive this message "Invalid SIM card. Network locked SIM card inserted" and asked to enter "SIM network unlo...
Why don't you guys have VoLTE? Bell has it? Rogers has it? My phone CAN have it, but the network needs to support it.
Hey everyone, I literally just discovered Public Mobile... I'm currently on Fido, paying $80 a month for 3GB data, I've been on Wind and Koodo before but wasn't happy with the connection I was getting even in Downtown Vancouver it was very slow and k...
I tried to replace my credit card and i get this . my bank tells me the problem is with PM"Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has ...
Hi! My account was suspended on 31st of August because I could not pay for renewal at that time. On September 1st, I tried to switch to a 30-day plan with unlimited province calling, global text and 1gb data which came up to 42$ plus taxes. My credit...
Hello, I’ve been with Public Mobile since the beginning of the year. I ported my number over from TELUS and never really had an issue but today it seemed that for an unknown reason, my phone number has changed. I noticed this as I called someone and ...
Support request # 5920-6256. I changed the plan at renewal date to new $ 40.00 plan 90 days province wide calling international text 6Gb data. I got charged 120.00 - to date the change was not applied to my account however I was charged for a new p...
why did my android OS suck up a gigin three days?!! and why is there no option to talk to a service rep when calling *611? extremely frustrated. grrrr.
So I am at my 1 month with PM and if asked one word to describe PM: Awesome. I live in downtown Toronto, work in Mississauga (backwards right?)... both areas greatly covered. Everything in between great for calls (hands free too while driving). I've...
I started the new account setup process. At the last step of the process, i got an error saying my account could not be created. I did receive the verification email though and completed verification. I also received the activation details as well wh...
Hi there, I was trying to port in my rogers cell . After getting the text message "your transfer request has been completed successfully", I power off/on the phone and tired to call my cell phone, but getting "this cellular number you have called is ...
Hi All, I am wondering if you can go over your data limit and be charged for it. Say I leave my data on my phone on 24/7 and coming close to the end bill date, it reaches its limit of 6gb. Will it just stop once i reach the limit or continue going an...
I just wanted to discuss if anyone is using any Xiaomi device while on Public Mobile SIM card.I have no problems getting mine working on 4G LTE currently across the GTA. I only tried this on the MIUI 7 with the Xiaomi Redmi Note 3 Pro (version I got ...
Not sure if it's an issue with the self serve our not but my plan didn't renew, I have the money for it and used my card twice today but the service says card is declined. Need to get my phone back working and even tried a different card and it says ...
hithe phone works whih any sim card,and the sim card works in other phones.after 6 months it happend.could you please help me?its has written "unregisterd sim card" on top.
I'm ok mommy.I wake up , I eat , I climb 350ftThat is my work site.Some of the views we have The days pass by and by and in sightThe sky's high and colors alas signaling winter in thisbeautiful country we call Oh Canada.Falling leaves and not my body...
I was looking something up in an old thread today and came across one of @Martin's old posts, noticed that PM had updated his status to "Legend". Don't know when they did this, I suspect it was a while ago and I just didn't run across it until now, b...
Hello! I don't have access to an IMEI for the phone I'm planning to get (Blu Vivo 5) and would like to know if it's compatable with PM. I found the phone on amazon.com and .ca. The .com one works out to be cheaper even with the exchange rate.The Ame...
Thanks Shazia, Able to make both local and province wide calls. I do have one other question. I will be going to Arizona Nov 1, returning the end of Aoril next year. Is it possible to either suspend my service or pay the $10. fee so can remain a c...
I am considering leaving FIDO and signing up for the Public Mobile : Canada-Wide & US plan with Global text & 4 gig data. I have a few questions : 1) If I leave my home province for another Canadian province will the phone work or do I need an add o...
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