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Cannot receive sms validation

kfkwan
Great Neighbour / Super Voisin

Hi, 

 

I ported my number from Bell about 24 hours ago. I can make and receive calls, texts, and mms.  However, I CANNOT receive sms validation codes, notifications, reminders or alerts from companies/businesses; for example, my requested banking validation code or online in store pick up notification.  I had no problem receiving these on my old carrier. I haven't changed any of my phone settings. I don't have a spam filter or any blocked phrases/numbers set. I'm using my default phone messenger. 

 

Please help. Thanks! 

4 REPLIES 4

kfkwan
Great Neighbour / Super Voisin

Samsung galaxy s7.

 

Yes, I saw that thread but it didn't offer a solution really... other than it magically started working 🙂

kfkwan
Great Neighbour / Super Voisin

Also, I don't have any long distance or roaming add-ons.

 

I tried doing a community search, but couldn't really find an answer. 

Luddite
Oracle
Oracle

Just found an old thread https://productioncommunity.publicmobile.ca/t5/Getting-Started/Not-receiving-SMS-validation/m-p/2271... and you are not alone with this issue.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Luddite
Oracle
Oracle

@kfkwan To be sure you get best advice, what is make/model of your phone?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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