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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Just joined public mobile.

Had a bad experience with a carrier that lied to me on black friday deals to keep me from leaving to another carrier. I also got tired of paying loads for peanuts. So... whats up? Any cool stuff a new member of public mobile should read to familiariz...

Beware! BLU Life One X2 Android Update Problem!

This isn't a problem specific to Public Mobile, but an Android update was pushed to the BLU Life One X2 phones today (Nov 28, 2017) that is causing grief. The update appears to install properly, but when it finishes you are presented with a screen t...

Resolved! Did you switch from Telus?

I'm currently with Telus and know that PM is owned by them. Wondering if anybody else has switched from Telus Mobility as well. I'm in BC. Wondering how the overall service is on the network and customer service with issues. Are you happy with your s...

Resolved! How do we claim the 1GB referral add-on?

I see people posting on the forums about a 1GB data referral add-on for both the referrer and the referree. How does one actually get this? I activated with PM yesterday and then my husband did as well with me being the referrer. I have the bill cred...

I didn't get updated to the plan I selected

My old plan was 135 per 90 days for 6 GB data, Canada wide calling and global text. I saw a new plan on OCT 28 for 90 days, 6 Gb +12 Gb , global text and canada wide and paid $ 165 to activate that plan. Now, I see my plan have not changed yet and da...

Data does not work on LG XPower K210

I can not set up APN on my lg so that mobile data starts working.I followed instructions and set up manual APN but didn't work out.Calling works though.Thanks for help!Please do not advise to contact moderators. I did. They could not help.

Having trouble receiving texts on your Samsung S7, S8/S8+, or Note 8?

Sounds like there is a known issue on the Telus network (upon which Public Mobile runs) that is affecting some S7, S8, and Note 8 phones (I assume S8+ as well): https://mobilesyrup.com/2017/11/27/samsung-users-experiencing-texting-issues-telus-networ...

Need help: US Roaming won't let me buy

Hoping a mod/employee can help me here. I bought the 1GB US roaming add on but need another one ASAP but it's not showing up for me. Is there a way for someone to manually re-enable this option or to credit me back $$ if I have to buy alternate roami...

Account Payment

I failed to make payment by the due date. My plan is for 3 months at $120.00 I have paid by Visa and added vouchers, and now have $128.00 in my account. How do I transfer the $128 in my account to pay and reactivate my phone? Thank you

Adding Another number to my account

I would like to add another number to my account.Is it possible to have 2 sim cards associated with the same account?

Cannot receive incoming calls

Resolved! Cannot receive incoming calls

Today is my first day with Public Mobile. I cannot receive incoming calls. I use iphone6. Please help.

Cannot send any texts. 11/28/2017

Hi, I cannot send any text messages all day Monday (I know it's still Monday for some) and I still can't today , Tuesday 28th.I found a solution to the same problem from earlier this year but I don't see anything that mentions the "message center ad...

Any data offer for old pm customers ?

I have been using pm for long time , I wanted to add data but it’s 30$ one GB which is way expensive, I am paying 28 plus tax with unlimited Canada , text , pic messaging plan , is there any way I can get data with my plan ?aby special for exiting cu...

Account locked

Hey,I forgot my password unfortunately, my account was locked! Please help me out!

90 day of inactivity

90 day of inactivity is 3 month so why after 2 week of inactivity my account tell me that the 18 december i will loose my phone number line and everything normaly the 90 day end on febuary, so if i am a worker that deal with contract and only been pa...

Resolved! Cannot receive a call

I can call out but my phone doesn't take an imcoming call. It just goes to voice mail.Please help.

Resolved! Re: Internet data not working on new phone

I bought a new phone, the IMEI says it's compatible with Public Mobile and I have phone data on. It's a Zenfone 4 Max but the data is not workign on my phone.

WIll this phone work on Public?

WIll this phone work on Public and especially on their LTE? heres the specs:Networks:GSM: B2/B3/B5/B8 CDMA1X/EVDO BC0WCDMA: B1/B2/B5/B8TD-SCDMA: B34/B39FDD-LTE: B1/B3/B5/B7/B8TD-LTE: B38/B39/B40/B41 thanks

Resolved! Locked Out

Hello,I'm locked out of my account. Can someone please help me unlock it? Thank you!

Overpaid

Hi I have just toped up my account but i over paid $13 could you credit me back? Thanks

have sent you an email that will outline .

Bonjour je ne peux pas entrer ds mon compte, mon email est toujours thanhhoaphan1@yahoo.ca, mon #tel: ***-***-****.le message: We have sent you an email that will outline how you can change your login and password.

Forgot Passsword

Hi there, I forgot my password, so I can't login into my account. Whenever I try to reset the password, the link sent is no longer available (expired). Can anyone please help me on that? Thanks in advance! Giuliano

I need a transaction record for work to reimburse my phone bill

Hi there, I am aware of how to view my payment history but I would like something that is clear and concise for my work to reimburse my cell phone bill. As it stands right now I am on the 90 day plan so the description of the payments is not easy to...

Can't retrieve voicemail messages using another phone on new PM account

Hi PM community, i just signed up for new PM account. People can leave voicemail messages for me, but I get a ' need to call from your own phone to set up voicemail ' system message after entering password using another phone (reason being, my old B...

Essential Phone is on sale with 360 camera

On Amazon US for $399 usd includes 360 camera... no shipping to Canada tho. 11 hrs left on this deal as of this writing. https://www.amazon.com/Essential-Worlds-Smallest-degree-Camera/dp/B075TNZDC7/ref=as_li_ss_tl?ie=UTF8&linkCode=sl1&tag=tr-blackfri...

Resolved! Data Not Reflecting On Account

Hi all, I have recently recieved a text stating that I have used up 75% of my data but it is not reflecting that on my self serve account. I called into the company and they said to contact the moderators on here. So hopefully someone can help me. Al...

Resolved! What happens to phone number if no payment is made?

Hello everyone, I will be leaving the country for a few months and would like to know if my phone number will stay with me if I stop making payments? My current plan is every 3 months, and I want to suspend my account until I return. However I am not...

Re: Plan didnt change on the autorenewal date

Autorenew is taking longer and longer to auto renew. My phone and service is not available for several hours on the autorenewal date

Add on not working

I just purchased 200 mb add on but it’s not working . My number is+1778-***-****. Please fix this

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