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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan did not renew to promo 12gb plan - Already PMed

As the title says, my promo plan has not activated at the planned renewal. I have PMed Mary M, but nothing has been done, I understand the demand right now but I don't want to risk loosing the promo plan.

Sending pictures via text messages

With the new Fall promotion, can I send pictures via texts? In so, does it data like my previous provider? Thanks community!!!

Still cannot receive incoming calls after porting from FIdo

It's been 3 days after porting from Fido still cannot receive incoming calls, but outgoing calls, txt, and data is working fine. The previous sim card its still working. Had sent private message to the moderator and sent email to Public Mobile using...

Help please

So it's been about 3 days since I switched from Koodo to Publicmobile and I still have no access to any data,text or talk. I also cannot port my number, so essentially I got charged just to lose all my cell phone useage. I've tried emailing the Mods ...

Activation fail? I R SMRT.

Hi can someone assist me with the sign up process?I tried my darndest with filling as much of the required info as I can.old number, IMEI, Alternate phone (assuming I enter my brand/model of my existing phone), Authorization Name (My name?). I'm sur...

Transaction record gone

I bought alost 2 weeks abo and still haven't received it.

Activation

Received my SIM card yesterday. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error "sorry your account activation request has failed". Now I can neither log into self serve (although I did ge...

Telus to shutter CDMA service on January 31, 2017

http://mobilesyrup.com/2016/05/30/telus-to-shutter-cdma-service-on-january-31-2017/ Just curious. What happens to older devices that are using Telus' 3G and HSPA data but WCDMA for voice calling.

Telus to shutter CDMA service on January 31, 2017

http://mobilesyrup.com/2016/05/30/telus-to-shutter-cdma-service-on-january-31-2017/ Just curious. What happens to older devices that are using Telus' 3G and HSPA data but WCDMA for voice calling

No incoming calls :( Ported from Rogers. HELP!

I've tried emailing, sending mods a private message and this is last resort. While the savings seem great, they're only great when things work! Help please.

LTE Connectivity on a Samsung s7

Hi everyone, I just joined Public Mobile because of it's great promotion. I was able to port my number successfullly from Wind. My problem is that I can't seem to remain connected to LTE...I can only get up to 3G.My understanding is that Wind blocks...

Resolved! 4GB/$40 Promotion

Hi, So far, I'm amazed at PM and how reliable it's been. I did get a few questions from my friends and I had initially assumed it to be so,but the current promo that is going on (4GB/$40 promo) which applies for 90 day plan length,once I sign up, it'...

Activation problems

Just having the same issues as everyone else who has tried activating their sims. It failed at the last part after charging my cc. When i put the sim in and make a phone call it says im not set up to do and log in to PM to do so. However my log in in...

Resolved! Public Mobile service in Milton, Ontario

I want to switch from Bell to Public Mobile. But I live in Milton, I have no idea what the service is like in Milton using Telus. According to this site https://www.ertyu.org/steven_nikkel/cancellsites.html there is only one Telus tower in MISSISSA...

Resolved! Tangerine MasterCard Unsupported?

I'm in the Online Activation process for a new account, and am getting the following error when adding a Tangerine Mastercard as a payment method: "Sorry, we are unable to process your credit card request. Please ensure your credit card details are e...

The number entered does not belong to a valid Public Mobile Subscriber.

Signed up for PM this morning.Ported my number shortly afterwards.Received text confirmation and everything is working correctly.BUT when I try to refer someone, they keep getting this error.Help!!

Transfer not completed

I just activate my public mobile Wednesday afternoon , but now I still can use Fido and public. Pubilic Mobil can not received phone call, another else is good. Fido can can received phone call but cannot get text.

Resolved! Potential SIM issue

On this past Monday evening, I signed up for public mobile. I have gone through the activation issue, set up all my accounts (self-serve and community). Tuesday afternoon everything was working fine, texts were sending and receiving and I was connect...

Buy sim now, port old number two weeks later

Hello all. I wish to find out if it is okay for me to Buy a sim card now, but port my old number two weeks later ?

ACTIVATION FAILURE PURGATORY AND STILL BEING CHARGED??? SERIOUSLY????

Let me start this off by saying that my husband works as a lead in a service desk environment in IT and did all the research on Public Mobile before we decided to port over.... We decided to over his number and mine as well as sign up a new number fo...

Porting Issue

When trying to port at first, I made a mistake of accidentally putting my phone number as my old account number. So as of now, both my old and my new sim cards are active. I am still able to call and message from my new one and it shows the same numb...

Plan DID switch correctly!

With all the talk about plans not switching and having to get help (I had to as well coming from a more expensive plan to a cheaper plan), just wanted to say that it doesn't always screw up. Woke up this morning to check my wife's account which was d...

DAY 5 STILL NOT RECEIVING PHONE CALLS

I have Pm'd all the mod's... My ported number is still not working. PM almost seems like a scam to me now... Why did I pay 5 days ago if it still is not working!!

Want to setup three numbers but only have two unlocked phones ATM

Hey everyone, as the title says I want to set up three numbers with PM but I only have 2 phones that are unlocked. I've already ordered and received the SIMs (hats off to PM on the one day turnaround!). I activated one using a new number but plan on...

Know What You're Signing Up For

I've seen a significant amount of frustration on the forums from people who really didn't know what they were signing up for. People blinded by a good deal that weren't really understanding what "no call centres or stores" really means for them. I kn...

Bad sim card

Hello, I was wondering if one of the mods could message me, I recieved a sim card which I activated for my dads phone but it says 'no sim card' when I put it in. I have the same phone and it won't detect it either. Any help would be appreciated, than...

Resolved! Cannot receive calls or texts

I see that it's a common problem but I activated my phone a few days ago and I only realized yesterday that no one has been able to reach me by phone or text, I have both outgoing but no incoming.I'm using a Nexus 5 and switched over from Rogers.

Refer a Friend Reward Not Received

Hi guys, I received the friend referral reward then disapeared momentarily after. I spoke to my friend and he said that his first activation failed, but succeced the second time. Please have this fixed. I can provide his phone number. Thank you,Chris

Resolved! Personal Hotspot - connection drops from LTE to 3G

Hello Community Members,Happy Friday! I couldn't find a response to my question from the old posts so I decided to create a new one.Has anyone noticed that when you use the Personal Hotspot on your iPhone device (6S in my case), the LTE drops to 3G? ...

Resolved! Auto pay not working, account suspended

Hello, Another problem I'm having is that auto pay is not working on one of my accounts. I have my credit card registered and everything, however when I log in to my account to the payment section it says that I havne't paid.