Unable to receive incoming call

[MarkDj]

Unable to receive incoming call...please help?

[srlawren]

@MarkDj you have received a number of questions and suggestions in the responses so far.  Please respond to those and we can continue trying to help.  We need this info to be able to figure out the most likely cause, as with the info you've given us so far, there's about a dozen directions the troubleshooting could go in.  We need to narrow that down.

[Pizzaeh]

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@MarkDj wrote:

Unable to receive incoming call...please help?

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Ground control to @MarkDj, check if your phone is in airplane mode. ✈️

Android: Settings>Connections> Flight mode / Airplane mode

iOS: Settings>Airplane Mode

[Jackhyf63]

@MarkDj 

Is there anything that you CAN do....send texts? browse web?I'm wondering if your phone is locked.

[Alex888]

@MarkDj Make sure your phone is not in Do Not Disturb mode.

[will13am]

@MarkDj, is this on a new account with number port?  If so the porting may not have completed yet.  Please allow at least 2 hours for wireless and 48 hours for home phone number port.  If conditions persist, please contact the moderator team to resubmit the port.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[NDesai]

@MarkDj  Did you just activate and ported in your number? Provide more details so we can help. 

[missorange]

you need to tell more details. such as which plan are you? are u in 10 dollar plan? if yes, you may run out all your mins. this is why u cannot receive incoming call.