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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54845 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62596 Views
  • 183 replies
  • 32 Bravos

Resolved! SIM card not delivered

How can I know when I’d be receiving SIM card? I’ve ordered it a week ago and not a single sign or email to confirm! 

Tarekalshawa by • Great Neighbour / Super Voisin
  • 1040 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment

I'm trying to pay my balance on my account and I can't get into my account. It says my email doesn't work even though I'm receiving emails from them. I tried to call *611 but I can't remember  my pin. 

Stefsugar12 by • Great Neighbour / Super Voisin
  • 829 Views
  • 3 replies
  • 0 Bravos

Resolved! Problem with outgoing long-distance calls

When I make a long-distance call to a number in ON, they cannot hear me.If I receive an incoming call from that same number in ON, the call works, that is, we are able to hear each other.If I make a long-distance call to a different number in ON, the...

NoelG by • Great Neighbour / Super Voisin
  • 1018 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto Pay

How do I change the expiry date for my credit card on auto pay? 

4kkarlii by • Great Neighbour / Super Voisin
  • 1108 Views
  • 4 replies
  • 0 Bravos

Resolved! Keeping same American number

Hi,I recently moved from America to Canada. I have had an At&t number for a while and would love to keep the same number. Since the two countries have the same extension, would it be possible to keep the same American number I have if I transition to...

seanmj98 by • Great Neighbour / Super Voisin
  • 3140 Views
  • 9 replies
  • 1 Bravos

Resolved! T911

How do I activate T911 (Text 911 service)?The help articles are all old af, and the link it says to follow to contact support to set it up just goes to the public mobile homepage. This is a huge issue, as this limits the accessibility to emergency se...

challa by • Good Citizen / Bon Citoyen
  • 2657 Views
  • 8 replies
  • 0 Bravos

Billing

Morning I paid my bill on the 15 of January, my bill was due today. Now I have no phone service today ?? Not sure what is happening 

1985shane1985 by • Great Neighbour / Super Voisin
  • 1563 Views
  • 7 replies
  • 0 Bravos

Resolved! Extra Payment

On Jan 21/21 two payments were made on my account but showing as due Feb/21 rather than Mar/21. Please confirm that my account is paid for 2 months or explain how to reverse the extra payment of $15. 

ECorey1 by • Great Neighbour / Super Voisin
  • 974 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Free 5 gigs for new activations

switched my wife to PM just before Xmas, I did get the free month and I was eligible for the 5 gig for new activation but I/she did not receive it yet, it has been over 30 days.  Where do I go from here?

Dave76 by • Good Citizen / Bon Citoyen
  • 1327 Views
  • 3 replies
  • 0 Bravos

Need my account number

I lost my user ID and password, I just need my account number of my public mobile please help me 

Javedraza by • Great Neighbour / Super Voisin
  • 1268 Views
  • 6 replies
  • 0 Bravos

Resolved! Did not Get Second Month Free

Hello,I entered my e-mail for the flash sale on December 18th 2020. After that I activated my account on the same day with the same email address. It has been more than 30 days, I still did not get the second month free reward. I was charged on Janua...

sozubek by • Great Neighbour / Super Voisin
  • 1256 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't Cancel autopay

How can cancel autopayment.very hard find out.or never have it?

Roger2021 by • Great Neighbour / Super Voisin
  • 1694 Views
  • 6 replies
  • 0 Bravos

Resolved! Abuser breaching bail conditions

Hi my abuser has bail conditions in which he is not supposed to contact me and he has been calling me by turning off his caller ID. Is there anyway I can trace the number behind the calls to report the breach to police officers 

Ramshaali by • Good Citizen / Bon Citoyen
  • 2889 Views
  • 13 replies
  • 1 Bravos

Resolved! Puk number

I would like to know my puck number

Slayter by • Great Neighbour / Super Voisin
  • 1202 Views
  • 2 replies
  • 0 Bravos

Resolved! 2 SIM cards on 1 account

How do I activate another SIM card on my current account? I have my SIM card with a active plan, how ever I ordered my daughter a SIM card and I just received it and I can’t figure out how to activate it on my account. Is it possible to have 2 active...

Josh8794 by • Good Citizen / Bon Citoyen
  • 3114 Views
  • 7 replies
  • 0 Bravos

US TALK TEXT DATA ROAMING ADDON

For the U.S. Talk, Text and 250 MB Data bundle: for $20, how much talking minutes are included in the addon, and how much can you text? Also I probably won’t even much of the data BUT  what speeds are the data in the addon? Im assuming it is still on...

Asher2 by • Model Citizen / Citoyen Modèle
  • 678 Views
  • 2 replies
  • 0 Bravos

Locked out of email

HeyaSo I've got a friend, they've never had a phone, and they can only log into gmail from one specific computer. Whenever they try a different device gmail asks for a phone number.  My question, if they were to sign up for an account would the fact ...

Kold by • Good Citizen / Bon Citoyen
  • 873 Views
  • 5 replies
  • 0 Bravos

What's behind all the SIM-jacking incidents?

It seems to be a daily occurrence, yet we never hear about the root cause, and people are still able to log in to their accounts. Is it malicious attackers, a PM system glitch, or some other reason? I would think if attackers were doing this, and the...

sheytoon by • Mayor / Maire
  • 3015 Views
  • 12 replies
  • 1 Bravos

Resolved! User name match CC

Heyo,I think I already know the answer to this, but does the user name have to match the credit card? I want to set up an account for someone, and I would pay for it with my card, can this be done?Thanks

Kold by • Good Citizen / Bon Citoyen
  • 1610 Views
  • 7 replies
  • 0 Bravos

Text and call

I cant recieve messages or send , i cant revieve calls 

Shereika71 by • Great Neighbour / Super Voisin
  • 779 Views
  • 3 replies
  • 0 Bravos

Resolved! Spam call

Hi,Can anybody have a answer for spam call, I am going to mention the numbers. I am receiving everyday 10 to 15 calls. 289-273-0228226-270-9076226-270-9085226-270-9065226-270-9112226-270-9090226-270-9079226-270-9064226-270-9014236-270-9091 Still I ha...

Vimalkumar by • Great Citizen / Super Citoyen
  • 9659 Views
  • 13 replies
  • 0 Bravos
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