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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 70902 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 73828 Views
  • 180 replies
  • 32 Bravos

Resolved! Cannot change my mom's phone plan

I am trying to change the plan for my mom on her simple flip phone.  When I login and go to "Change Plan" ... no plan shows under the 'Current Plan' and there are no options to choose from in terms of plans to change to.  I have tried about 5 or 6 ti...

phadikin by • Good Citizen / Bon Citoyen
  • 1854 Views
  • 5 replies
  • 1 Bravos

Resolved! Failed porting - need new number but says "number change failed"

So, I tried porting in from Fido but I threw my sim card away too early, and deactivated the line. PM gave me a temporary number, but I can't receive calls or texts... friends who have called me said they heard "this number is not authorized to recei...

michaella by • Great Neighbour / Super Voisin
  • 2415 Views
  • 9 replies
  • 0 Bravos

Billing

I’m wondering why I’ve been charged 2 extra charges of $11.20 and $16.80 this month?

ScottWillis by • Great Neighbour / Super Voisin
  • 1223 Views
  • 5 replies
  • 1 Bravos

Cannot send or receive texts and....

Cannot hear or be heard on my phone. The call will go through, but I cannot hear the caller and they cannot hear me.I just put in our new SIM card last night and issues ever since. Phone is an iPhone 6. Any help would be appreciated. Thanks!

recycleman by • Great Neighbour / Super Voisin
  • 1083 Views
  • 4 replies
  • 1 Bravos

Resolved! Error logging into community when sent a ticket by SIMON

I have been prompted for a PUK (2nd time this has happened on the same phone) and am trying to submit a ticket, but logging into the My Account verification is resulting in a "error login in" alert. I have reset my pw several times and nothing seems ...

cvf1 by • Great Neighbour / Super Voisin
  • 1696 Views
  • 6 replies
  • 1 Bravos

Resolved! Re: Beginner’s Guide to the Community

I need help logging into my account .... I cannot remember the email I used to set up my public mobile account! What do I do? Please help!!!! 

kidcowgirl by • Good Citizen / Bon Citoyen
  • 1336 Views
  • 4 replies
  • 1 Bravos

My cellular data is not working on my iphone!

I just activated my sim with data and the voice work so does the text but the cell data does not.I follwed the APN instruction to update the info ti sp.mb.com and resetted the network setting.but no cell data network!!Phone is unlock and had data LTE...

Marek-888 by • Great Neighbour / Super Voisin
  • 3223 Views
  • 4 replies
  • 1 Bravos

Resolved! Porting Land Line Number

Hello Folks. So, I've read a few of the Community responses to this question and I'm seeking uptodate information on the correct procedure for the following scenario: My wife has just acquired a new IPhone. We don't have a SIM card as yet. My initial...

Koombassi by • Model Citizen / Citoyen Modèle
  • 2857 Views
  • 11 replies
  • 0 Bravos

Resolved! how do I enter PUK?

My SIM card is locked after I failed three times to enter my PIN.On the screen it says "enter PUK"How do I do that?

mto by • Great Neighbour / Super Voisin
  • 1342 Views
  • 4 replies
  • 1 Bravos

Resolved! Data bonus add-ons disappeared

Long story short - the internet line to my house was cut and I've been waiting almost 2 weeks for a repair.  I've been using my phone to tether.  My public mobile account listed 6/12gb for my 3 month cycle used.  It also showed I still had some data ...

ianwaterpolo by • Good Citizen / Bon Citoyen
  • 3610 Views
  • 15 replies
  • 0 Bravos

How to get help

Your ticket system doesn't work. I filled one last week and didn't get an email response like they said I would. I need too talk to a staff member other then a stupid ticket or the stupid Simon chat bot. Is there a support email???? 

Tearah by • Good Citizen / Bon Citoyen
  • 3366 Views
  • 18 replies
  • 0 Bravos

Resolved! Incoming calls redirected to prevous providers voicemail

I recently switched from Virgin Mobile to Public Mobile and everything is working fine except for incoming calls. Whenever I get an incoming call, it redirects callers to Virgin Mobile's voicemail and my phone never rings. I am able to receive and se...

beebeemaz by • Great Neighbour / Super Voisin
  • 1848 Views
  • 8 replies
  • 0 Bravos

Resolved! login and password reset impossible

Hey there,I suddenly am not able to log into my self-serve portal online anymore. I'm certain that my login info is correct but I only get the "Sorry, your login attempt failed. Please try again." error.  Resetting my password is also not possible si...

FelixGerz by • Great Neighbour / Super Voisin
  • 2043 Views
  • 9 replies
  • 0 Bravos

Resolved! password reset

hi i need a password reset as i am locked out from my account how do i do that

shopatel by • Great Neighbour / Super Voisin
  • 837 Views
  • 2 replies
  • 0 Bravos

Resolved! Samsung Galaxy S20fe

is the above phone compatible with Public Mobile plans?

Kathy7 by • Good Citizen / Bon Citoyen
  • 2010 Views
  • 8 replies
  • 0 Bravos

Resolved! Email changing in self-serve

Hi, I purchased my sim card and plan at Walmart. But the guy there filled in the wrong email for my account. I could still log in but I am trying to change it so that I could match with my community email for rewards. What should I do? Thanks! 

Resolved! Message failed to send but still delivered

Hi, why do everytime I send my text, it tells me that message has failed to send but it is still delivered to the recipient? I have been struggling with this for a while now since I have been sending many duplicates messages to my friends and family....

Resolved! Spam call from many users

Hi, I signed up for my Public Mobile plan around 1 month ago. Recently, I have been receiving a lot of spam call from unknown users. I have never given out my phone number for anyone. Does it have to do with my mobile plan or is it anything else? Wha...

briannguyen92 by • Good Citizen / Bon Citoyen
  • 3208 Views
  • 17 replies
  • 0 Bravos

Resolved! Change plan is not working

I'm trying to change my plan but the links on the page are not working. There's nothing on the New Plan section and when you click the Try out More Options link, it shows an error page.The Change Plan Now and Change on Next Bill Date options are disa...

Greenphase by • Good Citizen / Bon Citoyen
  • 1613 Views
  • 5 replies
  • 0 Bravos

Resolved! Can I switch my plan with Public Mobile at any time?

I have been with PM for over a year with the $50 /month plan with 8.5GB Data. PM is now advertising the same plan for $50/month with 10.5 GB of Data. Can I log into my account and update my plan to increase the data, without any disruption to my exis...

Rachclarke444 by • Good Citizen / Bon Citoyen
  • 2391 Views
  • 10 replies
  • 0 Bravos

Resolved! SIM card has not received

Hello, I made my SIM card order xxxxxx on Sep.4 but has not received it now. Whom can I contact? Thank you.Wendy

Wendy2016 by • Great Neighbour / Super Voisin
  • 1336 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to port number

Hello. I am a Store Manager at Koodo Mobile in the Avalon Mall. I was advised by the chat team to create a ticket on the forum to help a customer port their number from Koodo Prepaid to their new Public Mobile account. Customers Koodo # is 709-xxx-xx...

rcrane86 by • Great Neighbour / Super Voisin
  • 1754 Views
  • 6 replies
  • 0 Bravos
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