Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
perhaps someone can assist?i have a public mobile account that i opened for my daughter a few years ago and opened using my email address.when i tried to change the email address to my daughter's email address, i was told by the CS that the email was...
hello! i want to transfer my PM phone number to Fido and they made a request for the transfer that i should approve but i am not receiving the SMS to approve it. I have cancelled my PM plan and i don’t want to pay more to make the transfer! Is there ...
The ongoing reward for a referral is $1 off per month plus $10 off for referred customer. The more the merrier promotion is $5 off per month for 6 months. Are these two promotions cumulative?
SORRY I WANTED TO OPEN A NEW THEAD FOR THIS BUT I GUESS PUBLIC MOBILE CONTROLS IT . Public mobile is a Scam , they ask you to open the account but when it comes to customer service they are terrible , stay away from them . It has been more than 36 h...
I noticed that Public Mobile is selling the certified pre-owned version of the Samsung Galaxy A12 for $199 wtih a "great deal" banner over top the picture of the device. Samsung Canada will sell this brand new to anyone for $209.99, as will many ret...
Hey all, any idea if PM will offer the WhoCalled text feature anytime soon? I work on call so last week I got a missed voice mail message from work but didn’t actually get a missed call alert on my iPhone 12, but I knew if I had the WhoCalled feature...
I recently got a new Huawei P30 Lite - model MAR-LX1M with 6GB/128GB. My currently phone is a Samsung Galaxy A5, and this phone works perfectly fine with the nano SIM card from Public Mobile. However, when I placed the Public Mobile SIM card into the...
Hello I am on auto-pay with a valid credit card on my account. When I sign into my on line account it shows my plan has expired. Today is December 18th and my renewal date is December 19th. I can still sent and receive SMS. I can make calls. Sho...
I am a customer of public mobile(PM) and using for last 2 years. I have brought a PM SIM card for my a friend. Then I opened an account for her in (PM) website, and activated new SIM Card. For transfer of SMS message, I have accepted to 'Yes' to move...
I just switched to Public Mobile I have an gen 1 iphone Se. Haven't been able to receive verification codes from any website. Only imessage works. I've tried, restarting my phone, switching to a different network back and forth, clearing the cache, ...
Hello,I completed my activation online with a request to transfer my former phone number.I did not receive any communication from my former provider after 2 hours as I was informed. Upon calling them I was told they have completed the transfer and my...
Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.
My daughter lost her phone last month and I am just trying to reactivate it I also wasn’t able to pay for service last month didn’t see a point since we didn’t have a phone on the account so now I have enough money to pay for the plan from today Dece...
Hi!Yesterday switched from Chatr to Public and didn't leave Chatr Sim card long enough.Now Chatr needs Public to send another Transfer Request so they can finish their job. Thank you for help!
I am not sure what to do here. My daughters phone shows connected to data, but 100% does not transfer any data. She cannot connect to the internet at all. Her plan shows using no data as well. The phone is in great shape and works perfectly on Wi-Fi....
We are unable to create an on-line account. We do not receive a text when the request is made for the telephone number. We need to be able to login to pay.
Hi. I’ve been trying to sign into my account so I can pay my phone bill, but when I sign in it is telling me that my password is incorrect (I know it’s the correct password). And when I try to reset my password so that I can get in, it either lets me...
