Dialing a number and it goes to two different phones?!!?

[qhewlett]

I have an issue where I dial my wife's number and both her number and my mother-in-law's phone rings (both on Public mobile but completely separate accounts and email addresses and, of course, phone numbers). The same happens if I can the mother-in-law........my wife's phone will ring as well.

Any idea what in the world is happening here?

[Nezgar]

@qhewlettIf both phones are iPhones, are both iPhones are signed into the same Apple ID / iTunes account, apple may be trying to make things more "convenient" by ringing all devices logged into the account, no matter which one the call comes in on.

[Anonymous]

@qhewlett 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

[Anonymous]

@esjliv 

maybe.

[esjliv]

@qhewlett  - can you set up the phone that is not supposed to be connected to this number in the settings?

If iphone, see here: https://support.apple.com/en-us/HT201349

[esjliv]

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@qhewlett wrote:

I have an issue where I dial my wife's number and both her number and my mother-in-law's phone rings (both on Public mobile but completely separate accounts and email addresses and, of course, phone numbers). The same happens if I can the mother-in-law........my wife's phone will ring as well.

Any idea what in the world is happening here?

---

@Anonymous  I think this is a device issue, rather than an account issue.

I am thinking this, but not sure exactly...let's see what info OP can provide.

@qhewlett - do each of these people have iphones? And did one of them give them the other iphone recently?

Try deregistering the phone number under the iphone you do not want it registered to.

https://selfsolve.apple.com/deregister-imessage/

[Anonymous]

@qhewlett 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent,

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...