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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I transferred my number from Speak Out to Public yesterday.

about an hour later, I can dial out. But, I can't receive any texts or calls. call display shows my number is correct. It seemed like only particially transferred. I sent 3 messages to Mod_team, but still not getting any responses or fixed. I think p...

Porting issue

Can a moderator please message me. It has been almost 24 hours and my number hasnt ported over. Thanks!

not getting a response

Two days ago I activated my SIM card, a new number. I have been able to place calls, send and receive text, and I have received a call from a cell phone on the Rogers network. But I am unable to call my phone from my home phone or from my old cell ...

Resolved! Being notified of new promos.

Hi, Where is the best place for current customers to find out about new promotions that they are eligible for? Is there a way to subscribe and receive notifications? Thanks!

Payment not accepted after account suspended

I lost my phone - so I suspended my account. Decided to switch to another provider and after finalizing the paperwork, I returned to my public mobile account to make the final payment. Public Mobile won't accept the payment and nor will my number por...

Resolved! Keeping Promotional Plan After Absence

I'm going to the states to do a 4-month internship; they provide me with a work phone, so I won't be using my Public Mobile plan during that period. I'm currently on the $120 for 90 days plan with 12GB of data (promotional plan from last year), and h...

Unusual data usage and data usage break down screen question

Hi all, I've been with PM for more than a year when 2016 Black Friday deal promoted $40/4GB plan. I never had problem with how PM calcuated my data usage until just now.First question, does anyone know the usage break down screen of call, data and SM...

Resolved! How to dive in to the community?

I'm new here. What is the best way to dive in and get active in the community? For example, is there list of recent questions posted and awaiting a response?

I need a mod's help

I need to change my plan but I wasn't on time to make the change. Is any mods around to help. I tried messaging mod team but no reply.

Name and Address on bill for proof of residency

Hi I need some form of proof of residency for a program I am applying for. The requirements suggest a telephone bill with my name and address on it. I'm currently signed up for autopayments, and do not receive hard copy bills. I was wondering if it i...

Help! no SIM card message

Hi, I recently bought a Google Pixel 2 and decided to switch to PM. I received my SIM card yesterday and proceeded to activate it, set up my plan, and port my number from my old carrier. However, when I inserted the new SIM card in my phone, I receiv...

Charged twice for my monthly Top up

I was changing my plan and changed to a cheaper one for this month, I was trying to manually pay and it said it didn't go through the first time so I did it a second time. I looked at my banking statement and I was charged twice. How do I go about ge...

Can't Dial Extensions

Everytime I try to dial an extension (number + # + extension) I get a recording saying "hi public mobile here, talk is not available in your plan". Is there a way to fix this?

Resolved! Top-up addition

Today I signed up for the first time but by mistake I signed up with a plan that is only with data. So I topped up but its charging me full amount.What can I do?So far I only have data no phone calls or no text.Its so inconvenient for me to do.It was...

Resolved! I was locked out of account and experienced loss of data

I contacted moderator and they asked for information like account number. I was locked out but am good with technology so I found my account number easily. I suggested he could help people by directing them how to find information politely. His respo...

Applying payments frustrations!!!

My account renews today Jan 5th. I'm out of data and I'm wondering what time this is going to renew so I put a payment in manually and its just sitting there unapplied. There's no way to apply it!?!? There's no way I'm buying a data addon for the...

Poor help in Public Mobile

After I signed on for Public Mobile, my spouse decided to do the same. He made an error in trying to port his existing number to Public and asked for help in solving the problem. After giving information regarding his account with his existing suppli...

Free Long Distance (Google)

Interesting side effect from Google Home or Google Home Mini.I personally look at these things as being the fidget spinners for 2018 but we shall see if more functions are added or no. If you have a provincial calling plan (I suspect most members her...

Resolved! Used all the data on my plan, 1Gb add on $30 is expensive, any other solutions?

Snowy morning to everyone in Canada!I am 10 days into my monthly plan, 2Gb + 2Gb. Unfortunately I am without WiFi in my apartment. I have already used my plan data and one 1Gb add on @$30. I have almost three weeks to go and can't keep spending $30 e...

Please tranfer my phone number from public mobile to chater

I moved to chater plan on Dec 30th.I have to keep my N. But chater said that i need to transfer my N. from old provider. Please reactive my number and transfer to chater? As soon as possible.I have a baby who needs special care so i need that phone n...

payment vouchers in Sarnia Ontario

So my bill is becoming due soon and i looked on the website for places to pick up a payment voucher and chose to try greers variety,when i arrived there the owner looked at me completely confused and told they did not sell anything related to public ...

My 4gb data ran out in 1 month when I only surf facebook. That's ridiculous

I was a freedom mobile user before. And I had 2 gb data per month. It is the redundant amount of data for me sometimes since I only use the data to surf my facebook in my free time. My friend told me that the public mobile is a better and cheaper cho...

Re: international roaming

OK, it's been more than a year since this was last talked about. Are there any plans at all from PM in 2018 to either- develop an international roaming plan of its own as an add-on?- partner with an existing service such as OneSimCard for a discount?...

expiry of account

Hi , i was wondering if you could help me . just need to know if i opt out from the autopayment option for how long will my account/number remain active (like i could come back if i missed a payment which was due say on the 6th of january 2018 will ...

Resolved! new user

I am able to make outgoing calls with my phone, but when I try to call it, I receive the message that my call cannot be completed as dialed.

Resolved! Cuba coverage?

Is there a Roaming Add-on for data when vacationing in Cuba, specifically one that works in the Cayo Coco (Jardines del Rey) region?

Locked out!

I was recently on a 90 day plan that was on auto renew, this last week my 90 days ended and it attempted to make the payment but failed and now I can't access my self serve account because it is locked. Please help! Urgent

Visual voicemail on Android phones?

Hi everyone! I'm wondering if Public offers visual voicemail for Android phones (particularly the Google Pixel or Pixel 2). I hate having to dial and listen to all my voicemails one by one, versus being able to just see the list of voicemails and l...

Resolved! how to delete a post what its makes by mistake

Resolved! Already a Public Mobile member, looking to change my plan but i don't see option for it!

So i have a couple of days until i have to renew my current plan for the next 90 days but i want to change it because they have some new promotions now and want to upgrade to that. But i'm going through the whole menu and its like im setting up a who...