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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

System Added Wrong Plan

Hi,Was wondering if anyone else has had this issue. I signed up for the Freedom mobile promotion. I selected all the items I was supposed to , talk, text and data, and paid the 120 plus tax. When I go into my account it says I am signed up for the ...

Resolved! freedom mobile activation problems

HiI'm trying to sign up from freedom mobile, and I put my credit card info in and it did not go through. The screen says to complete activation restart activation by visiting activate.publicmobile.ca and select different card or payment method. But ...

freedom mobile sim activtion issues

Hello just got my new sim cards and im stuck on the porting my number for the freedom mobile promo i keep getting a Alternate Phone Number Regex Help error no matter what number i put in. i just want to make sure i can get the promo plan as i have a ...

Ported and Joined PM but possible issue with Plan

I just ported over from Freedom, was hoping to get this new plan, which I picked the Provincial Talk, Global Text, and 6GB data for 90 Days. I understand I will wait 72 hours for the bonus.But once my order completed, having charged the 120+ tax. My ...

Resolved! Freedom Mobile Promo question

I am currently a freedom mobile customer. Here is the plan I am looking for:90 day, Canada-Wide and US Calling, Global TXT, 4G/month Can I get that with the promo that public is currently offering for customers who switch from freedom? Basically, I w...

Resolved! Reactivating suspended account after being away overseas (urgent)

Hi,I read on a previous topic that if you will be on vacation for an extended amount of time and don't want to pay for your plan while you're away, you can suspend your account, and reactivate it within 90 days to keep your number and plan. I last p...

Resolved! Leaving country for a while

Im leaving canada for a while and my account is on auto-pay. It is the 12GB $120 hot deal plan. If I remove it from autopay can I let it expire again and then pay again in like 88 days? or is it not 90 days any more for expiration and not losing you...

Resolved! Returned from US, data not working

Hi all. Just returned from the US where I was using a roaming data add on that worked great. However since I've returned data is not connecting. The LTE icon is flashing on and off repeatedly. Calling is working fine. I've checked APN settings and re...

Resolved! Does anyone have an extra sim card they want to sell in Toronto?

I lost my sim card while I was travelling and need a replacement. I'd rather not wait the 3-7 days it takes to ship a new one, and it sounds like some people have had to wait a lot more than that lately. Does anyone know of any stores in Toronto that...

My account shows "Your account has been suspended."

My phone line is not working and in my account it shows Your account has been suspended. I have auto pay set up and not sure why it's not working.

porting a number

I was wondering if i do a port of a number, can i keep my public mobile account just with a new number? Basically i just need my current number moved.

Resolved! data is not working

My friend transfer to public mobile from freedom mobile yesterday, but the data is not working.please help

Resolved! US data roaming Add-on

I purchased US Roaming - 250 MB Data (10-day) add-on, went through the two-step process, and the add-on shows Active status in Add-on Usage screen. I also checked the APN settings, and they look correct, and data works fine in Canada. However I spent...

Resolved! My picture messaging doesn't work. HELP

So whenever I open a picture message it tells me "failed to download multimedia message. Try again later"I troubleshooted it on the public mobile site and followed the instructions to create a new access point based on an Android phone and it still d...

Resolved! Failed to Add Add-On, Still Got Charged

So I tried to add a 1Gb add-on, but the payment kept getting declined, however after checking my bank account I was successfullty charged for it. So I'm now in a state where I received no add-on, but still paid for it. Where do I go to get this resol...

Nexus 5X hidden warranty

Has anyone experienced their Nexus 5X going into a boot loop? I don't know what that is, but if anyone is having the issue read this: http://www.techtimes.com/articles/186940/20161125/lg-cant-fix-nexus-5x-bootloop-issue-so-its-offering-full-refunds.h...

Resolved! Not Receiving Calls and data not working

Hello I just signed up with Public Mobile and I am not able to receive calls and data is not working. I am however able to make calls out.I entered the correct APN. How long will it take to successfully port my phone from Freedom Mobile and be able t...

Resolved! Data Suddenly Not Working!! Galaxy S4

Hello,So I've been using Public Mobile for close to 5 months now without any issues.Up until this morning, my data has been working perfectly fine. Then this morning, NO DATA. I have tried the following:Redid the APN, double checked all the fieldsFac...

$40 credit voucher for Public Mobile

Hello everyone, I accidentally bought a $40 voucher for Public mobile instead of another provider. Anyone interested in a $40 voucher without tax? PM me for details.

Multiple US Add-ons

I know this has been covered before, but I just wanted to double check.If a buy the US voice/text/data package, and I run out of data before the 10 days are up, can I add just the US data package to my account? So I would have two US packages overlap...

Reactivate suspended account

Hello I forgot that my credit card changed and missed a payment. I paid my balance Saturday morning and my account is still not active. I really need my line activated for my business. Hoping a mod can help me out.

Resolved! Data roaming in U.S not working

I'm using the Sp.mb.com apn settings and the internet isn't working on Tmobile (las vegas). I see the 4G symbol and R symbol in the signal but pages don't load.What's the solution?

Can I pause my plan? Going on vacation for a month

I will be out of the country from beginning of August and will be back on the 20th of August. My current renewal date is July 31, 2017. I heard things about you can not pay for up to 90 days and be kept active on PM. If I were to not pay for my renew...

GPS navigation issues since joining Public Mobile

Hi there, I joined Public Mobile last month, I previously with Telus. I believe they are on the same network so I was expecting no disruptions in the quality of service I was receiving. Since joining Public Mobile, I have been having issues with my G...

Resolved! Does going onto any Public Mobile website count towards the data limit?

I noticed that after browsing the community for 20 minutes on LTE that my data usage in self serve didn't change. I went on another website and Snapchat after that for about 15 minutes and this time my usage increased.

Resolved! Any way to check port status?

I'm a freedom user that switched for the promo. My account setup had an issue and they pushed it through manually after opening a support ticket on Friday. I opened a new ticket this morning to ask for a status update and have not heard any respon...

What shall I do? I forgot my password and security question for my account.

I was trying to pay my bill because I missed payment and my phone service was suspended.I tried a few times to guess my password for account of publicmobile.ca but failed. I called *611 and found out my 4 digits pin for mobile phone. I tried this fou...

Resolved! Question regarding freedom promo

If I am on pm 6gb plan 90 days 120 dollars what if i have a freedom line as well if I port my freedom mobile number will I will be able to get 12gb promo. Since I am porting my freedom number over existing pm account or no.

Cancel account

I need to cancel my account at the end of July. My self service has never worked, Which had been ok. I have been on the 90 day plan which ends on July 31. What is the best way to do this?

Resolved! Plan details not showing up. Amount owing not showing up.

For some reason when I opened up my account to check the data balance, my plan is not showing an "amount owing". Also when I try to open up "plan details", I encounter an error. I never made any changes to my account recently. Has anyone else been ha...

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