Community

Is there any plans to introduce a usage app?

It'd be great to have an app that tracks data/ld/roaming usage. The self serve account isn't mobile friendly :/. I really like Koodo's usage app!

Porting number

Hello, I emailed public mobile regarding porting my number and it still has not happened. I have been waiting for a week with a ticket and a promise that somebody will contact me within 48 hours and I am still not able to receive and send any text to...

Port failed for a week now, no reply from Mods or support!!!

@Mary_M I transferred to Public Mobile last Saturday, I get Public Mobile signal and data works but my port seem to have failed as I still cannot receive calls and my Fido sim is still active (still being charged!!!) I messaged mods and emailed suppo...

Activation failure..a week without calls..

@Mary_M Still looking for help.. It's been a week and incoming phone calls are still routed to some voicemail system that I can not access and outgoing phone calls are greeted with a message saying I do not have a current long distance plan.. This sh...

Public Mobile Survey

 Just got a Public Mobile survey... Hows our service doing? Is everything going well? lol No support for 8 days trying to get my wifes phone ported over but they have time to send me a survey to rate there horrible, horrible service? This is just unb...

Credit card declined

I am new to Public Mobile and set up three accounts at once with the same Mastercard.  The first two were successful with this card, however, the third was not.  Mastercard said they did not decline the credit card transaction and Public Mobile conti...

got charged but the activation was failed

Hello Public Mobile, I am really disappointed with the service that you are providing. First, when I tried to activate my sim, at the last step i got an error, so the payment did not go through. I singed up in the community to see if a mod could help...

Port issue with same email on Koodo Account

Tried to port from Bell to PM. My mistake was my PM and Koodo accountso use the same email. Anyone with suggestion to fix. No Mods has replied for a few days.

Simultaneous activation and porting failure

Dear PM leaders, I read the community postings before deciding to switch to PM, so I knew that the only support is through this community and with the moderators. I thought as long as I don't make any mistakes and use the more reliable method of IMEI...

Account suspension mid term?

So I'm about 5 weeks into a 90 day term and my account has been suspended for nonpayment. I've messaged the mods with no response and the contact form is broken - it only reports that the provided email doesn't match. Which is bogus. So how does one ...

Porting Issues

I was having problems for a few weeks, I thought it would resolve itself but I guess not.  Has anyone ACTUALLY got this problem resolved or was this a complete waste of $120?  I have send many emails, as everyone else has, and no replies @Shazia_K

Porting Issues (Technical Glitch Discussion)

Just something I am curious in, would love to hear some feedback from any members who had a port issue during activation process. Most of the informal polls online appear like majority of new activations came from 2 sources.1- Wind (usually due to se...

Can't Hear Other Party on Phone Call

Having intermittent issue with phone reception.  Sometimes, but not always, I cannot hear other party on call, but they can hear me.  I thought perhaps the speaker in my 2-year old Samsung Alpha was failing, so bought a brand new Samsung S5 Neo.  Sam...

No HELP, no reply from MODS for 2 family members. NO incoming calls for 7 days now.

I ported on Nov 19, and introduced PM to 3 other family members. It's unfortunate that all 3 had problems, although wife's was resolved (through my help), and not from any MOD or from the help section. Unfortunately, the 2 others can not receive call...

Over a week with no help

It's been over a week and ive heard nothing, today public mobile sends me a survey asking how happy I am??Really???What do I need to do to get some help

Fail to porting my old phone number

I'd been trying to transferred my fido number to PM for a week ago but it still fail to port my number properly. Then I sent private message to MOD and email on Nov 20 but still didn't get any reply regarding my issue. BTW, my old phone is still acti...

I cannot receive calls since switching to PM but can make calls text, can someone assist me wit this

Porting Problems

I am new to PM, i joined for the $40 for GB promo.  I have a real hard time joining PM.  I must have tried 10 times to tried to set up my account with porting number.  When I almost give up, I find someone on the community had the idea of first joini...

Waiting for port since Nov 3

Hello,I've sent two messages already and waiting since Nov 3. My text messages and data are associated with my old Rogers number and voice is with a new number because I needed to make calls. Please help or advise how I can get a refund. Thank you.

Data only plan receiving phone calls and voicemail

Hi all,I've been happily and quietly using my grandfathered data only plan for the past 3 months without any concern up until the past couple of weeks where I have been receiving phone calls and voice mail alerts.How is this happening when I do not h...

Can somebody help me get a refund?

I have tried to contact mods for a week now to no avail. I purchased two sim cards and they were shipped on the 7th. I still do not have them. Can I be refunded? Can anybody please help me? I've been trying to contact mods for a week and nobody is an...

6 days not one response from the mods or anyone! almost 4 years loyal customer,and this is how it is

cmon mods change my plan to 12 gb plan like it supposed to be done !

SIM Failure

Has anyone recently had problems with their SIM? For some reason, I'm getting a message 'SIM Failure' and have to reboot my iPhone. I also checked to make sure that my phone is properly put in.I haven't had any problems with it so far but it's been 2...