Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Public mobile took too much money out of my bank account leaving me with an overdrawn balance. I don't know how to get my money back. The bank won't do nothing
I'm currently travelling overseas and trying to forward my number to another canadian number. I trired *21* but I get "Not registered on network" message. I tried to access phone->settings->call forwardings but I get "Failed to read data" message.Is ...
Hi, I've just registered and paid for a months contract on public mobile. When I logged in (with what I thought were the correct details) I was unable to. When I try to reset the password it doesn't recognise my email. i have recieved a welcome emai...
I cannot get into my account. My credit card expired and I need to update it. It will not let me sign into my account! I have tried resetting my password 20+ times and will still not work
Hi, How can we use the 1GB data promo ? I have 1GB data plan and whenever i use data it automatically deducts from my data plan so what if I want to use the 1GB promo data ?
On my Note 5 I can use data but have no texting or calling even though I have unlimited US Canada when try using a phone it says I have no long distance add-ons I am in Penticton British Columbia could this be my APN settings
Hi All, I recently switched to an Iphone 6S, everything works fine except I can't send out txt msgs...I can call out...receive calls and receive txt msgs, but, I can't send out txt msgs...I keep getting a failed sent msg..can anybody help me solve th...
I have been trying to activate SIM card for few days. The last button I need to press to move on to part 2 and confirm I understand the terms is floating in the body of “the terms”. When pressed it takes me to the terms page and won’t allow me to con...
Hello!Did someone experience this problem?We're sorry, but you have been banned from using this site.I can access the community from my phone using WI-FI but not LTE. When I'm connected to LTE it's said we're sorry, but you have been banned from usin...
Auto payment was properly established and is confirmed on "my plan and add-ons" page. Yet Account Status states Plan Expired. I have read how this is a glitch that hopefully Public will fix in the future. If service goes down I don't need Public. So...
I tried to pay my bill since it had been due, but I’ve got a new credit card with a new expiry date and I cannot access my account since I’ve been with public for a long while and they did not ask for my email. If it is possible if you can try to acc...
Hi! I've always been on a plan that I built on my own, but with the recent changes, I noticed the $25 talk and text plan with the bonus 500MB data upon using auto pay. On top of currently using my own plan, I puchase the $30 1GB data add on every cou...
Hi all. I signed up four years ago with the "old LTE" plan but I'm thinking of either switching providers or possibly switching to PM's "new 3G" plan. I want to make sure I don't lose my old LTE account. I auto-prepay every 90 days. What happens if I...
I just activated my sim. It didnt give me the plan i paid for, and i cant text or recieve any calls. I paid for the 60 dollar unlimited plan with the us coverage. When i went to change it, it didnt work. Then, it took my payment out twice. How ...
if I decide to closae account or go else were for another provider how do I do this to transfer # else were thanks I cant seam to add more time since my account is not working right forpass word resetfor account :
My daughter and I are both PM subscribers. Neither of us texts. She has only province wide calling. She is at Disneyworld until next Thursday. I have the same plan but with a CAN-US add-on. Am I correct in assuming that if I call her, she will b...
Hi I just moved to another carrier but when I instert their SIM card, it says my phone is carrier locked. How to I proceed to unlock it. I have an iPhone 6. Thanks
It seems that there is a two tiered approach to paying in advance with AUTO-PAY. The two tiers feature a quantitative reward ($2 per month credit) and a memory add-on or top up on an escalating manner for all but two plans. Is there a specific reas...
Hello, I paid for a SIM card and got notification it was sent out on Aug 4, 2019. I have been checking my box everyday but yet to receive this SIM card. There is no tracking or any other way to confirm location of this SIM. How can i go about getting...
Hi everybody,I registered for auto pay but public mobile charge me $15 instead of $13.Please send me a phone# or emai address to talk them for refund.thanks
I for got my log in info for account but when I come to comunity it works fine for user name and password woks I asked to be emailed for my account 2 times nothing please help:
At my last autorenew Public mobile charged me for the 90 day plan on 2 accounts when I had changed to the 30 day plan.Any ideas on how I contact them to get a refund other than filing a dispute with my credit card company?
