Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I hope that this is the right forum to post this message. I'm about to sign up for a PM accoount this weekend. If anyone is interested in gaining a referral, please PM me your referral code.. Thanks,
I am on the $10/30 days plan and has been on Autopay, and the payment was automatically deducted with no problem until this month. The July is not processed, and my account is now disunabled. I tried make a one time payment with the existing credit c...
cant log into account. Need to renew plan.Cant verify email when press forgot password.email is [email protected]. Need to renew plan mods ffs help me out Edit: email redacted by will13am. Please do not post personal information in the public foru...
I purchased the wrong data add on, could I get a refund for it to purchase the right one?
Hi guys I need help with the process to switch companies I ported my number from telus to public mobile, I went to the process I choosed the plan and after i got a error, I got charged the monthly plan by public mobile on my credit card, but I couldn...
I had switched over to Public from Freedom Mobile yesturday and I still do not recieve calls, text and I'm also not able to text most of my contacts. I am able to make a few outgoing calls. How can this be rectified?
I tried to clear all cookies and cache and nothing has worked. Keep getting the same error.
I changed my plan from $15 monthly only 100 minutes talk time 250mb data, and only 100 texts, to $25 monthly unlimited talk time and texts and 500 mb data, but now it seems to say no long distance number when I called a local number
Hello, Is there an ''unlimited US talk add-on" to the $25 or $35 plans?? Thanks,Rod
I have a sim card and I'm trying to activate it and port my phone number. The form that allopws you to port, and asks for the account number of my prior carrier and other relavant phone information, will not let me input the serial number of my phone...
Hi. I just switched to the 25$ 500MB + 500MB on autopay plan, looked like I could save 10$ over my 1GB 35$ plan, but now my Plan Details page shows this... there is no data in the list of features... Is it a bug and I'll actually get the data, or is ...
Hi, I just started a new month and my data usage stats don't make senseI shouldn't already have used any of the the flash sale 5GB bonus data but the websiteis showing that I have. Any help would be appreciated. Data & Add-OnsAmount Used500MB + 500...
I signed up for PM while my cell phone number from rogers was inactive. I then got the card in the mail and realized i had to reactivate my number before porting. Now it doesn't work, what do i need to do?
I received a call but couldn't pick it up. Cant find it on my phone's call log. (Already was aware of this issue as I checked Missed as well as All calls log) Now when I checked usage history on PM's self-serve its also not there. (May be because it...
Hey there,I tried to activate my PM Sim today with voucher as a payment option as I don' have a canadian issued credit card. During payment checkout, the website froze and finally terminated with an undefined error. When I now try to go through the a...
Hi there, Im having a problem with my account and my sim card. For some reason the sim card cant be read on any phone and I dont have a line and im not able to recieve messages or make calls, if someones calls me, the call goes straight to voice mail...
Hello, I was setting up my account for the first time and noticed the message to come to the forums if I wish to change my phone number. Since this was a former koodoo account or something along those lines... Anyways, the phone number I would like i...
The self service shows my plan expired even though there is money in account. Why did it not take the money and keep plan going ?
I was just charged for US Roaming I have never purchased. How I contact a moderator for help?
Hi I bought a prepaid voucher for 40 dollars today and when I try to add it to my phone it says not accepted or invalidHow can I fix this the store I bought it from won't do anything
I'm done with public mobile, there is no customer service. Can't even get a response to change my password in 2 days lol, because of that I can't renew my plan and I don't got service, I already purchased 40 bucks in public mobile, can't use it. sham...
@CS_Agent HiMy account got locked from trying toreset my password. Please help.
Hello there, Please, I need urgent help. I had my spouse on my account with my previous network provider. My activation was successful when I switched to Public Mobile, but my spouse wasn't. Everything was all wrong from the beginning, I do not recei...
my plan just renewed but I was wondering if there's a 'grace' period to upgrade the plan... I wanted to switch to the $60 promo with US roaming data
Hello, i have had public mobile for a while and so does my wife but this afternoon my data just stopped working, wifi and texts/calls are fine. My wife has no issue so I ruled out the network. i have an iPhone 7+ and just upgraded to iOS 12.4 a coup...
I signed up ported my number over and the port has yet to take place even though they have taken payment and started my billing cycle it has. Sent a day without a response from the moderator team or anyone does anyone know who I would appeal to to ei...
I have 2 vouchers purchased through public mobile one for 20 and the other for 5. When entering in the numbers to add to my account it is not accepting the vouchers and a automated voice tells me the voucher number is not valid. Please help as I Have...
I am am trying to decide between Public Mobile and lucky Mobile and would like to talk to soemone form Public Mobile before making a decision. I can not find a number anywhere. The only numbr I found is 855-478-2542 which asks you for a phone number...
I've got 8GB data and it already shows that I have used all my data, which seems impossible as I'm on wifi most of the time. I checked my iPhone and it shows only 4GB data used since renewal! This is extremely annoying! Can a mod look at this and fix...
