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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1655 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3404 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32475 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44180 Views
  • 182 replies
  • 30 Bravos

Refer Friend

So it says on the site that you get $2OFF every month if u refer a friend. True or False..???

Mikeyserbio by Great Neighbour / Super Voisin
  • 1072 Views
  • 4 replies
  • 0 Bravos

Transfer #

How do I transfer # from Freedom. I tried and doesn't work 

Mikeyserbio by Great Neighbour / Super Voisin
  • 829 Views
  • 3 replies
  • 0 Bravos

Don't understand a thing

I am new to this phone company and didn't think it would be that difficult to get something done. I have topped up my account by picking the wrong plan since I thought that the 50$ 6G data plan I picked was including texting and calling. But it does ...

Ayahaaliyah by Great Neighbour / Super Voisin
  • 1274 Views
  • 6 replies
  • 0 Bravos

Account Status: Plan Expired and on AutoPay

I am on autopay and it is suppose to renew today. However, at the moment, the overview of my account shows it has expired and that my account is currently suspended. I phoned in to received a message that my account is suspended and that my next auto...

deville by Great Neighbour / Super Voisin
  • 1506 Views
  • 7 replies
  • 0 Bravos

change plan

Hi everyone, I just entered the world of public mobile 1 hour ago, and I am confused with the changing plan.At first, I forget to choose the data plan and only have talk and text which is 75/90days, but when I realize that problem and choose to chang...

zz188659 by Great Neighbour / Super Voisin
  • 919 Views
  • 3 replies
  • 0 Bravos

Resolved! Suspending Activity

Hi,I will be out of the service region for at least 50 days. I want to suspend my service for the next 50 days. (I have a 90 day plan.) Will it be as simple as clicking "Suspend Service" online today and clicking "Resume Service" (or whatever it says...

IsaPaul by Great Neighbour / Super Voisin
  • 1527 Views
  • 6 replies
  • 0 Bravos

Self serve via phone

Hey all,trying to purchase a new add on for my phone. Have added funds to my account via online account. Online is not accepting adding add ins at this time and to use the phone self serve. So, I called *611 and went to purchase the add on option. Wh...

lilone by Great Neighbour / Super Voisin
  • 1081 Views
  • 6 replies
  • 0 Bravos

Increase in telemarketing and robocalls Since switching

I switched after over a decade with Rogers to Public last month. Whole process was great. Easy activation. Number transfer no problem. My only issue is I’m now getting a ton of robocalls. A few a day, usually. I’m checking numbers and blocking on my ...

ryhei by Great Neighbour / Super Voisin
  • 1959 Views
  • 13 replies
  • 0 Bravos

Resolved! Plan expired?

Hi all, Logged into my account today and it states that my plan expired. Visa andMastercard had issues with processing transactions today. So I paid just in case the auto payment didn't go through. I don't want to lose my sweet plan. Am I okay or did...

Pic.jpg
uprite by Great Neighbour / Super Voisin
  • 1864 Views
  • 5 replies
  • 0 Bravos

Re: Autopay didn't work & manual transaction doesn't work

I'm having a similar issue.  I only have one account and one credit card.  I've not had a change of address or credit card.... this is the same one I previously used.  I was signed up for autopay, but the payment did not go through and now my account...

grey_goat by Great Neighbour / Super Voisin
  • 527 Views
  • 1 replies
  • 0 Bravos

unlock my iphone 6 please :(

Please unlock my iphone 6 !! I have activated my sim card already, but after inserting my sim card, i found out my phone is locked.IMEI #: 35 202xxxxxxxxxModel: NG4N2LL/APhone Model: Iphone 6

lee09jason by Great Neighbour / Super Voisin
  • 1432 Views
  • 6 replies
  • 0 Bravos

Not receiving a lot of texts from those using Bell

I've recently switched my phone plan to Public Mobile,(with the same phone as I used on my old plan), but since switching over I've been missing many of my texts from people who use Bell as their provider. I know that I'm missing some of their texts ...

JonasV by Great Neighbour / Super Voisin
  • 732 Views
  • 1 replies
  • 0 Bravos

Resolved! Setting up iPhone on 3G plan

I just activated my iphone 7 on the 6 gig plan with 3G speed, I noticed that I was able to connect and use 4G LTE though, is this a glitch or will I be charged more for using the 4G or should i disable it in my settings. Thank you

samblayney by Great Neighbour / Super Voisin
  • 2108 Views
  • 8 replies
  • 0 Bravos

Resolved! No incoming texts upon US add-on expiry

I've posted before about randomly not receiving any incoming texts for a day and have finally figured out it is not random at all. I have since realized that on the day of a US add-on expiring, I will not receive any incoming texts that day from anyb...

TimGj by Good Citizen / Bon Citoyen
  • 2425 Views
  • 6 replies
  • 2 Bravos

Referral and account inactivity

One of my referalls had their CC stolen, and forgot to update their account info with their new CC, so they missed their auto-pay. They have since updated their account with the new CC info. Will the referral credits continue for me, or are they now ...

axyprang by Good Citizen / Bon Citoyen
  • 1039 Views
  • 4 replies
  • 0 Bravos

"sorry to see you go!"

I am an early supporter of Wind so even after signing up for the Fall 2016 promo, I maintained my "All in the Family" with Wind (now Freedom) for $15 (Unlimited Canada-wide calling, unlimited Can/US texting, voice mail, caller ID, forwarding). As of ...

evergreen by Good Citizen / Bon Citoyen
  • 2268 Views
  • 8 replies
  • 0 Bravos

Resolved! Not able to change my password. Locked out of account.

Hi, Lost my password and now locked out of my account. Tried to change password but didn't receive email to change it. With my credit card expiring, I really need to get access to my account.  Any help would be greatly appreciated.

Duffy911 by Great Neighbour / Super Voisin
  • 863 Views
  • 1 replies
  • 0 Bravos

Any black Friday deal

Hoping to see deal for black Friday or boxing day. Few member wants to get 12gb 120 dollar plan. 

1GB Referral Add-on being used?

Hi, my 1GB Referral Add-on is being used prior to my existing plan data!?Not much sense in that or am I missing something?Thought that was supposed to be used once existing plan data was gone?!?! 

DAK by Good Citizen / Bon Citoyen
  • 623 Views
  • 1 replies
  • 1 Bravos

Re: Plan Expired (Again)

OK.  I know it's a crappier company because its cheaper but This is RIDICULOUS. WHAT IS WRONG WITH PUBLIC MOBILE?! I swear after these next 3 months I'm moving to another phone company that is more stable. I'm livid. I got a $15 credit because the fi...

jeffanyyam by Good Citizen / Bon Citoyen
  • 625 Views
  • 2 replies
  • 0 Bravos

Call Forward Charges

Hi,  i have searched the forum, do not see an answer.  I have a public mobile toronto number, and I need to forward to another toronto cell phone number, how much does public charge for the call forward? I came from koodo, and koodo charges 3$/m for ...

lightmeup by Great Neighbour / Super Voisin
  • 3614 Views
  • 10 replies
  • 0 Bravos

Forgot password reset not working

I've tried resetting my password twice for the self serve portal but it's not working.  Can anyone help with this?

VE6CPU by Great Neighbour / Super Voisin
  • 956 Views
  • 4 replies
  • 0 Bravos

Resolved! Changed Plan, Does old plan refund?

I changed my plan about a month into my old 3-month plan to add US talk. Will the 2 months left on the old plan be refunded? Because if not, then I paid $120 for one month! I assumed there would be some sort of credit process as I was picking my new ...

ACollins by Good Citizen / Bon Citoyen
  • 1958 Views
  • 6 replies
  • 0 Bravos
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