Refund of Add-On

[milansengupta]

Hi, yestreday I added an Add-On for international calls but I realized that I don't really need it. Can I please get a refund of that amount? The $135 for the normal plan is fine, no change required to that.

[ooakosiryan]

Hey there! You can try submitting a ticket using Simon by clicking on the question mark on the bottom right. Since this is a prepaid service, you're not entitled to a refund, but they might give one to you anyways if you ask nicely 🙂

[Triguy]

Usually there are no refunds but you can try contacting a moderator.  Click on the bottom right question mark to submit a ticket using Simon.

[ShawnC13]

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@milansengupta wrote:

Hi, yestreday I added an Add-On for international calls but I realized that I don't really need it. Can I please get a refund of that amount? The $135 for the normal plan is fine, no change required to that.

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You will need to contact the moderators to see if they will credit you the amount for your next payment.  You can also submit a trouble ticket through SIMon which is the question mark in the bottom right of the screen.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

[missorange]

This is prepaid phone service, you cannot get refund. you can try to talk to MOD to see if they would like to give you a goodwill credit.