cancel
Showing results for 
Search instead for 
Did you mean: 

Cancel prior to activation

Khinghing
Great Neighbour / Super Voisin

Can I get a prepaid plan refunded?

 

I put myself in a stupid situation. 

I ordered a SIM card + plan for my in laws with their email. When the SIM card arrived, I forgot I did this and activated the SIM card and ported their number with my own email. 
I lost the promotional plan in the progress but that is completely my fault. 

At this point, is there a way for me to get a refund for the monthly plan I paid when ordering the SIM card?

Thank you. 

3 REPLIES 3


@slusagm wrote:

yes PM can help, message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


Let's remember that the offfical policy states that no refunds will be provided.  Any exceptions are only done on a case by case basis, so there's no way to know for sure if a customer support agent can or will help with this.

Khinghing
Great Neighbour / Super Voisin

Thank you, I will send them a message. 

Need Help? Let's chat.