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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68927 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72573 Views
  • 180 replies
  • 32 Bravos

Resolved! NO SIM message

Phone says " no sim" ,  can not receive calls or texts , any solutions

Jacklabel48 by • Great Neighbour / Super Voisin
  • 1899 Views
  • 7 replies
  • 0 Bravos

Resolved! Cannot access my account

Hello,I have 3 phones with 3 plans. I activated the first plan myself and created an account. the other two were created/activated by a dealer who sold me the sim cards. I cannot access the 2nd and 3rd accounts. When I tried login in the system doesn...

Ramya12 by • Great Neighbour / Super Voisin
  • 1132 Views
  • 3 replies
  • 0 Bravos

Resolved! Password not working

My password won’t work. I try resetting and it still won’t work. I contacted moderator and I received a message but can’t respond to it? How do I contact again?

Db48 by • Great Neighbour / Super Voisin
  • 623 Views
  • 1 replies
  • 0 Bravos

Resolved! Mobile networks can’t be found

The other day my phone stopped finding mobile network connections. I tried everything Mr Google suggested....and the finale was a factory reset. Same thing. No mobile networks found. And also  it says my sim is not registered.This is a Samsung A5, ot...

BethHunt by • Great Neighbour / Super Voisin
  • 1461 Views
  • 5 replies
  • 0 Bravos

Adding Public Mobile as a Payee at RBC

Hi, I'm trying to add my Public Mobile account as a Payee to my Royal Bank account but I can not find it as an option as a Payee.  I can find Bell, Rogers really all of the phone provider s around here, but Public Mobile.  No, I do believe Public Mob...

Lindsaylee2222 by • Great Neighbour / Super Voisin
  • 4899 Views
  • 11 replies
  • 0 Bravos

Resolved! data save

my plan is of $45 so that means i have 5 gb and got promotional data 2gb and i also have add-on of 2gb. Is the remaining data gonna go to next month?? How long the promotional will stay???

davinderkaur by • Good Citizen / Bon Citoyen
  • 1626 Views
  • 5 replies
  • 1 Bravos

Resolved! 3G TO 4G

  I feel my network sometimes runs slow So i was thinking to convert my data from 3g to 4g. Is that possible if yes how can I ??Thank you

Resolved! Receive international call

Hello Public Mobile Support Staff, Thank you very much for providing telecommunication service.  My phone could not receive international call and messages delivered to international receiver could not be reached. Please provide technical assistance....

thuong by • Good Citizen / Bon Citoyen
  • 2753 Views
  • 10 replies
  • 0 Bravos

Resolved! SIM card sale

I notice at times SIM cards online here go on sale for half price. Is there any pattern as to when? I want to order some for friends and looking for a deal. There re no local sellers near me to spiffed free cards, I’m online only 

Resolved! Can not reactive my current plan

I have suspended my plan and now is reaching to 90 days by Dec 17, 2020. When I reactive the plan by making a payment. The 'Submit' button always be grey and is not able to allow me to submit the payment. Could you help me on this issue? Thanks.

raoyidan by • Good Citizen / Bon Citoyen
  • 3771 Views
  • 22 replies
  • 0 Bravos

No service

Myself, my wife and son are PM users. Why there is no service in our mobile since 3 pm today. Is there any technical issues? I need my data in my mobile for my online exam. What to do? Please help. Thanks

pmohapatra by • Good Citizen / Bon Citoyen
  • 2658 Views
  • 12 replies
  • 0 Bravos

Anyone else having slowed down mobile data?

Both my spouse and I are on pm. She has the 3g plan, I'm on a 4g plan. Recently out mobile data has been really slow. WhatsApp messages have the pending icon for a long time. We've started, turn on/off data, taken the sim out and cleaned it but it's ...

kchow91 by • Good Citizen / Bon Citoyen
  • 2280 Views
  • 6 replies
  • 0 Bravos

Resolved! Can I change my Referral code?

I need to change my referral code. It states that it is not valid. The code that I got has 0O in it and looks the same on the computer. We have tried various combination and coping and pasting it

Nicolebonte by • Great Neighbour / Super Voisin
  • 2541 Views
  • 10 replies
  • 1 Bravos

Resolved! Re: Beginner’s Guide to the Community

how can i cancel my add-ons because other than my monthly bill, i am charge for $55.00 on a monthly basis too well in fact i do not even consume my data for my regular data. 

richardguim by • Great Neighbour / Super Voisin
  • 1256 Views
  • 3 replies
  • 0 Bravos

Resolved! # transfer from Koodo

Good day, just started up today and now looking to transfer my koodo number over. Porting protection is turned off already.Thanks! 

cht13er by • Great Neighbour / Super Voisin
  • 2390 Views
  • 10 replies
  • 0 Bravos
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