Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to get free sim card while activation for new plan

I have decided to buy another plan for my family so which store give free sim with new activation?

Resolved! Can I get a refund on an unused add-on?

My dad bought an add-on for 400 international minutes, but neglected to read the list of supported countries. So he's got 400mins that he's probably never going to use. Is there a way he can get a refund on it, or at least remove the add-on and put t...

Resolved! Unable to register my master card for autopay

Hi,I had an amex card that was registered for autopay ,but last month i cancelled and my service was temporary cancelled as auto pay from camex failed.When i am trying to register with my tangerine master card ,it says the card issuer has not approve...

Resolved! Rewards for this month not credited.

Is PB having issues with the rewards again this month? I once again did not receive my autopay and refer a friend rewards.

Paid for us roaming an not working

ua roaming not working

2 cells in one billl

My husband and I two cell phones in one email address. It comes off our VISA twice, which is okay. When I go to look at our billing I can only see mine. When I try to sign in under his cell number it says the email is already used. How can I view...

How do I turn off autopay and cancel plan when I dont have self serve account, dont have the SIM?

Hi. My phone number is +1647xxxx. I dont have a self serve account, neither can I create one using the SMS code because the SIM card is now in another country.I want to get the autopay turned off and cancel the prepaid plan.Please advise how it can b...

Find out anyone's renewal date & balance knowing only their phone number.

So we all know if we dial 611 or *611 from our Public Mobile line, we get our next automatic payment date, and current account balance. "Your next automatic payment will occur at 2AM Eastern Standard Time on %day% of %Month% %year%""Your current acco...

Resolved! Billing

I have an autopay account with You but as my plan of $25 I should be paying $23 instead. I am alway charged with $25 in fact last billl I was debited $25.99 .....as per your website payments history it shows credit of $2 but I never got a credit in m...

AmEx cardholders: $10 credit for 3 x $30+ spending on Public Mobile

American Express has a promo, which Public Mobile customers can take advantage of. Only AmEx cards issued by American Express Bank are eligible (i.e. not Scotiabank issued AmEx, etc.). If your plan is $30+ every 30 days (after awards and taxes), you...

Not getting my USA call

Please note from this morning I dont had any access to my USA talk.

Resolved! trouble with reactivation

It has only been 30 days since I suspended my account , however , I now need to reactivate it . So 2 days ago, I submitted payment via credit card. My account do say that Dynanic autopay is active. I did not receive any message - confirming my...

Resolved! Xiaomi Mi A3 compatibility

Hello, I am planning to buy Xiaomi Mi A3 from S world electronics. https://www.s-worldelectronics.ca/product/xiaomi-mi-a3-4gb-4gb-ram-not-just-blue/ May I know whether this phone is compatible with Public Mobile network? Thanks,Sathya

Payment

Why have you suspended my Plan. My bank has advised me no pyment request by Public Mobile has been made. Please process mt credit card and reinstate my Plan!

Resolved! Is phone Huawei Honor 9i compatible?

Is Huawei Honor 9i compatible with Public Mobile? This phone is not on PM's list of phones to check.

Resolved! I need a code to unlock my SIM card

What is SIM network unlock NCK

Resolved! Mot de passe

J ai plus mon mot de passe pour pouvoir changer mon forfait

Resolved! I haven’t got the 10$ discount for 6months

Hey I registered in the 20th and my phone number is (778) xxx-xxxx..I am supposed to get the 10$ off for 6 months promotion but haven't got it... EDIT: number removed by NDesai

Resolved! moving existing cell number

will i be able to move my existing cell number to public mobile?

Account suspended, didn't request it

I got a text saying my account was suspended because I requested it. I did not request that! I had trouble activating my phone, turns out I needed a new phone, now I have one. Everything is working. Can someone please reactivate it?

Can't make a phone call

I have 100 minutes per month, probably used 30 minutes last 30 days. Can't make anymore call now.

Spam from caller id’s starting with “V”?

My place of employment has a landline and we are plagued with endless calls, all from different phone numbers yet they all use a caller ID starting with a “V”, followed by a set of about 15 digits, the digits change each time. We answer but the line ...

paid the bill but no calls available

hi..yesterday i recharged my phone and now i am not abale to call anyone its saying that no minutes available . i have not called anyone them how can minutes are not available. I really felt cheated. I will never ever suggest anyone to recharge from ...

recharged but no calls available

i have recharged my phone yesterday but now no minutes availablke and i have not called anyone. Why this is happening and there is no call center so that we can call and ask i am feeling cheated by the company .

I paid but no minutes available

Hi Last month i changed my debit card number so no way to use auto renew, i needed to login and change card number and pay myself. Sometimes there is problem paying, i click on button and nothnig happen, it takes a moment then i see an error page. ...

Resolved! compatible phone

Is the Samsung Galaxy S10+ Plus 128GB+8GB RAM SM-G975F/DS Dual Sim 6.4' LTE Factory Unlocked Smartphone International Modelcompatible with your service?

Data disappeared from my account.

For some reason my 3gb of data disappeared. My 1gb bonus is there and just about used up. Hence the email I received about almost being out of data. I'm paying for for it, but on my account it doesn't show up on the listed items. I haven't changed a...

Resolved! Going to the United States

I just joined Public Mobile today. I am going to the USA for 14 days. How does one by an add-on?

Resolved! Refer a Friend Reward

Hi,I referred a friend a few months ago to Public Mobile so I can get $1 off my bill, and my friend did this in store. For my first bill it did not appear the $1 off so I thought the next one would appear, but nothing. So after waiting for a few mont...

Resolved! Activated SIM card online through computer before inserting it into phone and now can't unlock SIM

I purchased my PM SIM card just before the expiry on the $10 discount was expiring so was in a rush to register my account. I decided to activate the SIM online through my computer instead of trying to figure how to insert it in my phone. The SIM a...