Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just checked my call log and it is showing calls made when I know they weren't. The first one was this morning when I was sleeping and the second one was an hour ago and I know I did not make any calls. It is not an issue as both calls were under ...
Stay Safe!
Hi I've had my sim card stolen and apparently have no linked account to that sim, even though I set up auto pay online once upon a time. I need to cancel this payment and ideally order a new sim for that number. Thank you
i have an iphone 4 and will it work on your system
I was in the middle of activating my sim card when it appears the site went down. As of 1:23pm I can't seem to load the activation page on any of my devices (laptop, tablet and phone), just a blank white screen when i point my browser to activate.pub...
Ordered my SIM late last week and just got it but noticed the Lunar new year promo ($10 off for 8 months) is no longer available. Is there any way around this? Can't find a customer service number or contact besides this forum. thanks in advance,
Will Public Sim work with a business telephone system for SMS messaging?GSM Module 1 GSM Channel1 Channel for GSM Voice Calls Frequency: 850/900/1800/1900 MHz (quad-band)
Hello, I will be Snow birding in the U.S. for 2 months and I would like to find a way to add enough U.S roaming to cover the entire visit. Is this something that a Moderator can add to my account, or do I have to come back every 10 days and purchase ...
I've signed up for $40 plan yesterday (3 Feb 2020). How could I confirm that I am getting my $10 off for 8 months.
I am having trouble with my US pkg. After the call is answered I lose it in just a minute or so!!
Hey, I created my account and signed up to a $40 plan on Sunday evening, February 2nd. I want to make sure that I am getting my $10 off for 8 months as the offer expired on February 3rd.
Hello, I recently purchased two Public Mobile SIM cards for my kids to go with the second hand phones we purchased. I set both up with my credit card and enabled autopay. That was in December. Everything worked great with the phones until (I belie...
HiI started this issue about month ago beginning of January. I noticed that my loyalty reward is not posted on my self account even thought is deducted from my payment. I started the claim with moderator team. Since then I deal with 4 different agent...
I have restarted my phone because an app was acting up. When I turned the phone back on my phone shows emergency calls only. Before I restarted my phone I had a strong signal. I'm using a Blu Vivo XI+ I have taken out the sim card and put it back in....
I joined Public Mobile exactly 1 week ago, and I have been getting horrible data and phone service. At 7 am this morning, my phone showed "no service". I was not able to make or receive calls, text or use my data. That has happened numerous times thr...
So based on my data useage I somehow used half my data in one day and now I am out? Due to renew cycle mid month. I received the notifications late last night while I was sleeping that I had used 95 percent of my data. Not sure what happened. Has thi...
Looking for some suggestions on where to get smartphones on the cheap. My only requirement is that it be waterproof and work on PM.
Hi,I am a new customer and I need to port in my number from old carrier. Could someone tell me the steps of how to transfer number. 1) Submit request to port in number2) Create account3) Choose Planetc Thanks.
Hi there, yesterday, i bought my new sim card and registered my account.And i wrote down my friend's refer code and gave that to staff. After minutes, i got message from public mobile, and it said 'auto pay$2, friend $0, etc'. So i asked her 'how co...
Does the unlimited texting apply not just internationally but also within Canada?
I got a higher than normal charge in early January for my 120 90 day plan. I looked at the transaction details in self serve and my auto-pay and referral rewards aren't there and my loyalty reward increased by the expected amount but somehow came aft...
I am a new user. I have a plan with 5GB of data. So far, when out shopping, work, etc...My phone won't use cellular data to connect to websites. Only works through wifi. Please help! I have checked my phone settings, and all settings are correct...
This happened a month ago. I was hoping it's a temporary bug in the profile page, but it's still like this. I don't see anything in my plan section: If I click plan details, I get an "Oh no! It looks like something went wrong, but don’t panic." page ...
Hi, I signed up for the $15 plan with the 250 MB of data earlier this month. I literally only use the data to visit a survey site once a day, on which I spend about 2 minutes, and sent and received a few photo texts over the course of the month (MMS...
Is there a way to see the OWN messages?I might post something today then check in few days for the answers, so how do I find my message?I never worked with a Khoros board (I was thinking I've seen all the major forum boards)
They keep on popping up that I've something and something, but I don't know what they are :]Can somebody please explain ...
Hey guys, I just signed up for PM and I read something on reddit about how there are techniques to optimize our 3G speeds. One that was mentioned is that if you turn off LTE on your phone and switch it to 3G, it will actually improve speeds. Does thi...
Outgoing calls are working but not incoming calls or text messages...How long does the porting process take to resolve this?
Any ideas? Original issue is that I need to replace the credit card I am using but once I input the details (which I have triple-checked), Public Mobile cannot verify the card.
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