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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I am currently new with public mobile,and I'm loving it so far

My cousin is the one that told me about this phone company and its truly great, i haven't had any problems but I forgot, to say that's she the one that for referred me is it too late, for us each get the one time credit of $10?

Resolved! Addon data

I bought 1 gig of data and it’s not working and got charged 30$ what should,i,do

Tying to activate SIM card

I am trying to activate my new SIm card. I keep getting an error saying "unable to verify credit card information." I have tried twice with correct information. How can I get my SIm card activated with autopay?

Resolved! Reregistration

I inherited a phone with a PM SIM card and the account was closed. Can I create a new account under my name and reregister the SIM card and at the same time port my existing mobile phone number from another carrier?

Resolved! Local number - Long Distance from Landline

When I purchase my phone plan, the sales rep uses BC(Abbotsford) to create my number. Now, all calls coming in from landline from Vancouver have to pay for long distance. I asked the sales rep whether using Abbotsford will be considered long distance...

Resolved! International talk not working

Resolved! Ways to pay for your phone

Do you need a credit card to pay for your phone plan or can you pay with pay pal?

Resolved! Public Mobile - auto clean and advertising?

does anyone else have their phone "auto clean" followed by advertising?quite often after closing an applicaiton, my phone says Public Mobile has cleaned up my storage, then it proceeds with an advertisement.any help would be appreciated. thanks

Resolved! paid but services have not been restored

hi! so this is my second month with public mobile and on the first of this month i went to the store to buy my voucher for 25$ which was my plan and they said they couldnt sell any at this point in time and that i should buy a prepaid mastercard and ...

Plan fees?

Hello folks, all of the plan fees have "30 days" written on them. Does that mean you only get that specific rate for the first 30 days and then it increases? Or is that the plan fee for each 30 days forward?

Network Problems

My samsung s9 decided it didnt llike the network...so now its say error while searching for network...i factory reset my phone but it didnt help wat do i do

Resolved! Can't make a phone call.

When I try to call my *local* pharmacy I get a message from public mobile that talk is not included in my plan. My plan has 100 minutes of outgoing talk. When I log in the self serve page clearly states I have used exactly forty of those. Not that...

Resolved! Change my plan

Hello i would like to change my plan to have more data, when i go to change my plan and build a new custom one and go to make the payment now to have more data now, my payment is made but my plan did not get changed so i payed more for nothing, I wou...

Resolved! Trouble making calls to US

I’m a new user and have unlimited calls/texts in NA. I called a US number and a PM recording came on to tell me I needed to change my plan. What’s up with that and how do I resolve it ASAP? It’s the reason I bought the $50 plan - to make calls to the...

Resolved! Aug,06,2019

My name is Jason Jodoin I put money in my phone last night now my phone said I have no Service But phone still work here is my cell if someone can help me 613xxxxxxx thanks EDIT: info removed by NDesai

Double Charge

HI, I did a top-up on August 2 for the amount my plan is renewing then when Aug 4 came, it did not renew even though my top up balance has 40$ on it.. So i make a payment and since it did not allow me to use my 40$ top up balance so I added a credit...

I got U.S roaming add on didn’t really work

Yesterday we went to the US for shopping and some dinner. When I added the 250MB data roaming addon it didn’t work and was VERY spotty. We got lost in a foreign country because the data was unreliable and the GPS on my phone gave up half way through ...

Resolved! Unable to process payment

I switched to a new plan and I had auto pay before but my account has been suspended due to insufficient fund. I tried paying it with my credit card that was added to my account but it did not go through. I replaced the credit card and it says "Sorry...

Resolved! New US Roaming Plan

When you switch to a new plan when does it kick in? I'm travelling to US tomorrow, and am considering switching to new plan (60$) to include the US Data and roaming... BUT - does it kick in the next billing cycle, or is it immediately activated... ...

incorrect billing

I joined Public Mobile 2 months ago and just received my credit card bill. On April 1, you charged my account $20.34 ($18 + 13% tax), but when I check my online account, I see that that should have been a credit for $18 instead of a charge. Can you...

Resolved! US Roaming bundle - Not Working. No service in US

Aug 2, i purchased $40 worth of US roaming - talk, text and datain the US now, try to send a text ...get a message saying it's not workinghad to purchased another $20 worth todayI want my $40 back!

Hey

US Data Add-on

Traveling to US in 4-hrs so I added a US data add-on and noticed that it’s already showing data usage even though I’m still in Canada. How could this be ... ?

Dangerous no Wi-Fi calling service

My dog was attacked by a cougar in a low service area outside of Courtenay BC and I needed to make an emergency call from my friends house. I went to turn on my Wi-Fi calling and it wouldn’t work. I had to wait til my wife returned with the car. By t...

Resolved! The my account isnt working

Everytime i go to sign in it shows me this Server Error in '/' Application.Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exc...

Resolved! incoming calls on the $10 plan

I'm getting my mom this plan and it says 50 Canada wide talk but it doesn't say anything about incoming calls received. Would it be part of the 50 Canada wide minutes? Thanks.

Resolved! Changed plan from $25 to $40

i changed my plan from $25 to $40 the due date is 21st of August but I want to change it to be effective right away . I don’t want to wait till 21st . Any idea how to do that

Resolved! invalid sim

I tryed to activate a former PM SIM card and I cannot go to the second page since it indicate invalide sim on top after I click on continue?

Resolved! Plan issues?

Strange things with my account. On the 1st my data should have reset and for 2 days I had data, used 8mb, Now nothing, no data. Phone still works. Usage still says 8mb. Also I looked at my phone going out and see 3065804001 three times. From what I ...

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