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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to send/recieved sms

I recently came back from the US, i had added call and text addon. This add-on recently expired and now I am unable to send or receive texts. Have sent a message to the mods, wondering if anyone here has any suggestions. Thanks, Hanif

Hearing someone pressing a keypad while on a phone call

this was happening when i was speaking with my parents, i thought maybe one of them was talking on the phone with me while the phone was being pressed against their ear/shoulder. i told my mom to stop pressing the buttons and she said it wasn't her, ...

Resolved! Porting number

How do you port over oldnumber if TELUS acctis inactive

Resolved! reward

I have referred my famil member to join public mobile since Jul 4 2019, but i didnt get $1.00 off from auto pay and my family member didnt get $10.00 too. I know it will use code for referral from Jul 24, the agent inserted my phone number when he pr...

Resolved! Minutes not working

Hi, I went for the cheapest plan for 1GB like an idiot and used up my data very quickly. I decided to add 200 minutes to my existing plan but the minutes are not working. Why aren't they working on my phone and what do I need to do to resolve this ...

Not Receiving Text Messages

Incoming text messages stopped working this afternoon yet outgoing text and incoming MMS work fine. I had a US Roaming add on end today which i see in an other post has sometimes caused this condition. I have sent a private message to the moderator t...

Autopay Reward Not Applied

Just wondering if anyone else has had issues with autopay reward not being applied after a sim card change? I've been with PM for just shy of a year and this is the first time it hasn't gone through. My card was charged for the full amount of my pl...

Resolved! Consolidating accounts

Hi, I have 3 accounts that I pay and look after. One for my wife, one for my son, and my own. Is there a way to make all the accounts accessible under my login instead of having to login and logout to each account?

Resolved! plan expired and autopay is gone

Please anyone help me! I logged in on my account when I noticed that my plan is expired. I am on autopay not it shows that I am not. I updated my visa information on the account and try to make the payment but it says its unable to process the transa...

The option to change the MMS or SMS settings is not visible

I have an iPhone 7 which is up to date on the latest iOS but after installing the SIM card I am not able to see the normal screen for changing your MMS or SMS settings. The only thing visible under network settings is the Personal Hotspot APN settin...

Phone unlocking

How do I unlock a phone with public mobile?

Resolved! Port Number Problem

I attempted to port my number from the old provider today, but the number was deactivated prior to attempting the port with public mobile. My number is half working now; I can text and make outgoing calls, but not recieve. I contacted Bell and had th...

Resolved! I am currently new with public mobile,and I'm loving it so far

My cousin is the one that told me about this phone company and its truly great, i haven't had any problems but I forgot, to say that's she the one that for referred me is it too late, for us each get the one time credit of $10?

Resolved! Addon data

I bought 1 gig of data and it’s not working and got charged 30$ what should,i,do

Tying to activate SIM card

I am trying to activate my new SIm card. I keep getting an error saying "unable to verify credit card information." I have tried twice with correct information. How can I get my SIm card activated with autopay?

Resolved! Reregistration

I inherited a phone with a PM SIM card and the account was closed. Can I create a new account under my name and reregister the SIM card and at the same time port my existing mobile phone number from another carrier?

Resolved! Local number - Long Distance from Landline

When I purchase my phone plan, the sales rep uses BC(Abbotsford) to create my number. Now, all calls coming in from landline from Vancouver have to pay for long distance. I asked the sales rep whether using Abbotsford will be considered long distance...

Resolved! International talk not working

Resolved! Ways to pay for your phone

Do you need a credit card to pay for your phone plan or can you pay with pay pal?

Resolved! Public Mobile - auto clean and advertising?

does anyone else have their phone "auto clean" followed by advertising?quite often after closing an applicaiton, my phone says Public Mobile has cleaned up my storage, then it proceeds with an advertisement.any help would be appreciated. thanks

Resolved! paid but services have not been restored

hi! so this is my second month with public mobile and on the first of this month i went to the store to buy my voucher for 25$ which was my plan and they said they couldnt sell any at this point in time and that i should buy a prepaid mastercard and ...

Plan fees?

Hello folks, all of the plan fees have "30 days" written on them. Does that mean you only get that specific rate for the first 30 days and then it increases? Or is that the plan fee for each 30 days forward?

Network Problems

My samsung s9 decided it didnt llike the network...so now its say error while searching for network...i factory reset my phone but it didnt help wat do i do

Resolved! Can't make a phone call.

When I try to call my *local* pharmacy I get a message from public mobile that talk is not included in my plan. My plan has 100 minutes of outgoing talk. When I log in the self serve page clearly states I have used exactly forty of those. Not that...

Resolved! Change my plan

Hello i would like to change my plan to have more data, when i go to change my plan and build a new custom one and go to make the payment now to have more data now, my payment is made but my plan did not get changed so i payed more for nothing, I wou...

Resolved! Trouble making calls to US

I’m a new user and have unlimited calls/texts in NA. I called a US number and a PM recording came on to tell me I needed to change my plan. What’s up with that and how do I resolve it ASAP? It’s the reason I bought the $50 plan - to make calls to the...

Resolved! Aug,06,2019

My name is Jason Jodoin I put money in my phone last night now my phone said I have no Service But phone still work here is my cell if someone can help me 613xxxxxxx thanks EDIT: info removed by NDesai

Double Charge

HI, I did a top-up on August 2 for the amount my plan is renewing then when Aug 4 came, it did not renew even though my top up balance has 40$ on it.. So i make a payment and since it did not allow me to use my 40$ top up balance so I added a credit...

I got U.S roaming add on didn’t really work

Yesterday we went to the US for shopping and some dinner. When I added the 250MB data roaming addon it didn’t work and was VERY spotty. We got lost in a foreign country because the data was unreliable and the GPS on my phone gave up half way through ...

Resolved! Unable to process payment

I switched to a new plan and I had auto pay before but my account has been suspended due to insufficient fund. I tried paying it with my credit card that was added to my account but it did not go through. I replaced the credit card and it says "Sorry...

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