[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Account PIN number
Is it possible to ask the Moderators to change your account PIN number to a new one, of your choosing?
Resolved! Why are there 2 USA calling options available?
After looking at the addons for calling the USA, I noticed there are 2 options. The first one is 1000 minutes for $15, but lower down it says you can get unlimited USA talk for $8. I'm curious as to why anyone would even sign up for the 1000 minutes ...
Resolved! Refer a friend code
I have just transferred my phone service from another carrier to public mobile. A friend has referred me but because were were both new to public mobile we were having problems taking advantage of all the benefits public mobile has to offer. My frien...
Resolved! Will I get charged if I block a number on my plan
Hi,In the past when I was with Koodo, I would get charged an add-on fee for blocking numbers. Is this the same for Public Mobile? My plan Public Mobile is the $15 province-wide plan.
Resolved! no talk
Last month, when i used up my talks, my phone stopped working. but this month after i renew the payment, it is still not working. Could anybody tell me why? Thanks
report payment processing issue?
I neglected to update my CC information after receiving a new one and before my autopay was processed. When trying to update my registered autopay CC, 2 different credit cards were declined. They both have plenty of balance, correct billing address ...
porting out # is blocked
I was trying to to port out my number to Eastlink (local Atlantic company) and they said that my number is blocked and I need to ask PM to remove the block. Who should I contact? Thanks, Sergey
Resolved! Phone doesnt have Talk in the plan abruptly
I've been on the $120/3 month cycle with unlimited talk, text and 12gb of data plan. As of today my plan shows "Expired" where the unlimited talk option is meant to go. I have a great legacy plan I dont intend to change through self serve. Why did...
Resolved! Did PM change the long distance addon ?
I could've sworn the long distance addon was 400min/15$. Now it changed to 300min/15$. Are you serious PM ? I was going to go and top-up an account I manage with long-distance minutes and see this. What a joke. PM is offering less for the same now....
Resolved! Custom number
In the description of starting service it says there is an option to search for the last four digits that I want."you’ll have to choose your city and province to get an area code. You can also select the option to customize the last 4 digits of your...
Resolved! Should I be concerned?!?
I checked my account today, it is one day before my renewal date and account status is plan expired. Should I be worried?? Just never seen this before. PS: Autopay is on
locked out
I was trying to login to my account twice, but it did not go through. It locked me out. I do not remember my four digit pin code too. Is there other way to pay my bill?
Sim swap
I want to upgrade my iPhone SE to an IPhone 8 Plus. I believe I can just swap my sim from the old phone to the newer one. Is this correct?
Resolved! Cancelling my plan
My phone is about to die and PM doesn't offer a good selection of phones in their shop nor do I want any of them. plus I'm not interested in buying a used phone, I want a new one. I read about cancelling my plan and it said to remove my credit card i...
Phone bill
Hi there, I need a copy of my phone bill to prove my BC residency. How can I receive this? Thank you.
autopay problems
I always wanted to be on autopay, I put a credit card on file, and since then it said I have received 36$ rebates from autopay, it has never once actually been automatic, I always have to go pay manually with that same credit card on the website. It...
Delayed SMS
I know there are several threads of delayed SMS, just wondering if anyone recalls of a definite solution or cause or best way to troubleshoot? My current experience seems to messages sent from iphone to android (various carriers koodo bell, shaw). ...
Payment didn't go through
Anyone having a problem with payments. I received a text from 611 saying my payment didn't go through, but my card is fine and has sufficient fund in there? In fact I went online and paid it through the card. Is there a problem??
Canada wide long distance not working
My understanding is that I have Canada wide long distance. A week or so ago my car broke down early morning in Alberta and I got a recording that I didn't have long distance service. I tried adding extra time for $5.00 and it still does not work. I t...
SIM card will not connect to public mobile.
The phone was locked when we first downloaded public network. It is now unlocked but we still cannot get phone to connect to public mobile network.
Resolved! Bonus signup data never happened
Signed up during the 5gb bonus promotion. Input my email and activated an account within the promotional time limit and my account has yet to receive the bonus data. I have paid 3 bills and no sign of extra data. What gives?
Resolved! Un-wanted Email
Just received this email. Totally should not be in the community profile. TheaSingh 4 hours agoWhat is life like when money is not a problem? I will provide you with the plan by which you can secure a future for yourself and your family!Hey! Want t...
Only curious, but why did the community URL change?
My Bookmarks had a bit of a freak out, a week or so ago when i noticed they were no longer loading the community. Found via Google that the first part was changed to productioncommunity from just community Just curious why the change? It's not a big ...
