Community

Resolved! AutoPay $2 Reward not applied anymore

Hi all, By choosing AutoPay, I have $2 off of my monthly invoice if I understand correctly. So instead of paying $15 per month, I pay $13. The $2 reward was applied with no issue until May 2020 when I was charged $14.56 instead of $13 like the previo...

Resolved! how do I deactivate my extended absence voicemail

Hello,I set up an extended absence message on my voicemail a few weeks ago, and I can't figure out how to remove it and replace it with my general primary greeting. The system gives me the option to record "Greeting 1" but doesn't give me the option ...

Resolved! Price of SIM Card

Hi all,I am getting ready to move my line to PM along with another family member.  I bought a SIM card online from PM store and it cost me $10 each, with free shipping.  Today, as I was browsing around, I find out that the SIM cards are now $5 each! ...

Resolved! Cannot log into self serve, need to get off autopay

Resolved! forget password

forget password

Resolved! invalid sim

Just recieved my simcard from public mobile online throught post office, says simcard is invalid,trying to activate, doesnt work , 19 digits were carefully inserted and trippled checked,dont know whats going on, feeling a bit ripped off.lol 

Resolved! Forgot password and cancel account

I changed my visa so my account was suspended. I cannot log in to public mobile because I forgot the password and security question answers so was logged out. I found a better plan somewhere else but want my number transferred but I can’t do so unles...

Resolved! Is there an add on limit?

Hey everyone,  Was wondering does anybody know if there is a limit to the amount of add ons a person can have on their account, was thinking of switching to the $15 plan with unlimited incoming and 100 Minutes outgoing, and wanted to add a couple of ...

Resolved! Changing Voicemail

Is there any way to change your voicemail?

Resolved! Multiple lines in 1 account & porting from CIK

Hi Community,  I have 2 questions here please: 1. Is it possible to port a phone line from CIK? I am not sure if it's still a land line as it's internet based... we have porter our land line from Telus over to them years ago and now wanting to switch...

Resolved! account

Hi I need a mediator to get into my account

Resolved! New Phone

I’m replacing my old phone, what do I need to do? Do I have to update PM?

Resolved! My payment due is more than what it should be!

Hello folks,Hope you are doing great.I changed my plan from (40$ per month - due time: Sep. 5) to (30$ per month - starting from Sep. 5); however, when I want to pay it from "One-time payment" it shows me 38$ (2$ cut because of rewards). Should I wai...

Resolved! Data add on being used - notification?

I have never run out of my monthly data but I understand that you will be notified if you run close to using it up and then it will stop once used up.  Do you still get notified that you are running close to using up your data if you have a Data-Add ...

Resolved! Coverage issues in Vancouver Island

Hello Public Mobile Community, Is anyone here from Vancouver Island, or who can inform me about coverage around Victoria and the surrounding neighbourhoods?  I've been with Public Mobile in Vancouver and loved the Plans and the Service. Things change...

Resolved! Contract

So you guys offer plans for 30days ,Yet the 29th i have no service. The day i put the money on ,well technically it should end the second before I put the money on but I know you guys do daily. But still the service should shut off for payment the da...