[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No order confirmation email
I've ordered a SIM card hours ago, but I haven't received any email about it (no order confirmation email). How do I contact an admin of Public Mobile regarding this? I believe the admin can search for this order using some of my information. Name: ...
Resolved! Community
I activate my new sim from the store today. I noticed there is one month free promotion ending on March 31th . Can I avail this promotion after activation?
Resolved! I paid $15 for add ons 1g data
I just paid $15 for add ons 1g data, But it just display in my account $15. I can not see 1g data inmy account
Resolved! 5 GB bonus?
In the OVERVIEW PAGE, in the My Data & Add-Ons section, it says “ If a feature is not listed below, it may have been fully consumed and no longer available for use.” I used up my 250 mb of data & add-ons (this is a 250mb from the 15$ package), I have...
Resolved! trying to get my plan back
My auto pay was not taken, my plan has stopped since today.I tried to log in, couldn't, reset my password, then had to wait 1 hour. it's now been 4 and am still getting wait 1 hour message.
Resolved! unable to reset password.
unable to reset password.not getting email from "Forgot your password? link help not getting email from "Forgot your password? link
General Issues
I tried to activate my sim card last week and I received error messages saying that they were unable to activate it and transfer over my phone number. I got pretty busy so I didn't continue trying the services again until today when I checked my cred...
Verifying Email Address
I am trying to log in to my account that I just created. I can't log in currently. I know that I'm using the right password since I wrote it down when I created the account and autosaved it to my computer, but just in case I tried to reset my passwor...
Account won’t display my plan info
Hi - I’m trying to see the details of my plan, but when I click that option it just says “oops, something went wrong”... it’s been months and I haven’t been able to view the details.
Plan swap confusion
Hi there, I decided to check out how plans might have changed. (I've been with Public for a couple of years.) And it seems like I'm getting shafted on my old plan. As best as I can tell I'm paying $10/month more than the same plan with Unlimited Cana...
Resolved! Billed Twice
I am a new customer, just set up my plan last month. I set up an automatic payment and a few days ago my account was debited twice for my plan amount. We had a bit of trouble getting the account set up and I am concerned that I may have registered tw...
Resolved! port in my real phone number
I am new to Public Mobile, and looking for assistance please. My Mobile number was ported out from former server fine, but not ported into my Public Mobile phone correctly. Now when my number is dialed the response is "this number is no longer in se...
Resolved! another SIM card
How much will I pay for another SIM card? my bosss wants me to have a 780 ...number added to my phone and my iPhone can accommodate it. How much will it cost per month?
Resolved! Phone message and otp
Dear all,Iam not receiving messages or OTP from my bank and from my Internet provider.Also, wifi often goes off and onSomething wrong with my phone. Would appreciate someone would rectify the phone problems.Thanks in advance
Cannot change plan because it doesn't show options
I pressed change plan and when the screen shows up it's empty without any plan selections. I've reloaded it many times and tried going on the website multiple days but it's still the same. Is this a glitch with the website?
Resolved! Re: Changing phone number
Hi there. I think that there was a miscommunication on the site. I'm not changing numbers. I've had my account with Public for years and have a new phone that takes a smaller SIM card. I'm just trying to activate the second card to use the newer phon...
Resolved! My refer a friend rewards problem
Hello. according to my account, I have 4$ rewards of refer a friend. Today is my pay day. I received a text that I have 3$ rewards. I am wondering what is the problem. Thanks.
Resolved! Noticed that the $15 plan has been grandmotherd.
Noticed that the $15 plan has now also been grandmotherd and have received several promo offers from PM to upgrade. Not sure but does this mean that our $15 plans as well as my grandmothers $10 plan will soon be deleted?
Resolved! Is this allowed? Is this a scam?
Received this message through this forum - it also seems that I can't delete it. Even if it's not a scam is it allowed to advertise in this forum. MiaJones yesterdayCan I ask you? What is life like when money is not a problem? We will show you the sc...
Is my phone infected? How can this happen?
Yesterday I received a weird text message that showed it came from my husband's iphone. He did not send the message. Also on my husband's phone he received the exact weird text message that showed it came from me. I did not send the message.Both mes...
Resolved! Transferring a land line number
When I try to transfer my landline number I get an error « please enter a valid Canadian phone number » it is a valid Canadian number. Please help!
Resolved! Bill
Is there a way too see your bill online each month?
