Error

[igorbenz]

I have code 821

[RosieR]

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@igorbenz wrote:

I have code 821

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Hi @igorbenz just bumping your thread.  Have you finally completed the activation of your sim card?  If yes, that's great.  Welcome to Public Mobile!

If you have any other questions, we are here to help.

Cheers

RosieR

[BlueB]

It appears that your Error code 821 is about activating a SIM with Public Mobile... RosieR gives a good suggestion on clearing your cache/etc and retrying after an hour.

If that doesn't work, all support is online-only, either through this Community forum or via Moderator.  A fellow users, if we can help you in the Community here, please provide us with more details on what you're trying to do before getting that error.  Otherwise, Moderators are always around and happy to help!

You can create a ticket via Chatbot or message the Moderator Team directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RosieR]

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@igorbenz wrote:

I have code 821

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Hi @igorbenz if you made many mistakes during activation, then you get lockout.  Wait an hour before you try again.  Log off.  Delete your browsing history and cache before you try again.  Reboot.

Welcome to Public Mobile

RosieR

[Dunkman]

@igorbenz 

More details around your particular situation is helpful. 

Are you trying to activate a new account?  access self service?  

Error showing on your phone?

[LEGO]

@igorbenz Please, read the solution here > https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activating-your-SIM-card/m-p/666975/h...