Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I chose a Canada wide plan, but was given a province wide plan instead. And was billed for it, as well. I need to have the Canada wide plan- and no, I'm not paying twice for the same plan. Who do I talk to, to get that changed back?
I made the payment and selected my phone number and the payment was taken but I received a Error code # 812. I opened a ticket 2 days ago and haven't heard back. What is that error number about?
Hi,I am in the process of activating SIM and porting Koodo post paid phone number.I am still in the process waiting for the system to verify phone number (step 2 of 4). It's been about 30 minutes with the arrow circling around and around. Any idea ...
I am consistently encountering a problem where someone is calling me (incoming call) but when I pick up, it sounded as if I am the one that is making the call.This has been happening for the past month already.Does this only happen to me? Or is anyon...
I'm pretty new to Public Mobile - activated my SIM a week ago yesterday on the $15 Province-wide plan. Everything was working fine - number ported from Telus immediately and I was able to send and receive phone calls and texts within Canada.On Saturd...
Hello, Does the international calling add on of $15 include calls from Canada to the States? I am hoping to be able to call anywhere with this add on. I am from Canada. Thanks. Also: I keep being bumped out of actually buying this add on. (I have mo...
PM launched RCS a while ago and I was enjoying while it lasted. For some reason it is not working as intended so I had to disable it completely. It still works fine as long as I have WiFi or Data enabled. If I don't have WiFi or Data enabled, it supp...
That’s the problem. I bought a SIM card last year, and activated it online. But it couldn’t go through the last step. So I returned it and activated a new one. Now the number I returned kept charging me monthly. I cannot remember the number and email...
Hello. I wish to transfer a phone number from my existing provider (xplore mobile), but it is not listed under the "Old Service Provider" pull-down menu. I recall this not being an issue when I transferred over my spouse's phone a few months back. I...
Anyone has issue with replying post this morning ? Tried to reply issue, clicked POST, it keep spinning. Glad I didn't re-post or refresh. I went back and check the main page and noticed that my reply in fact was posted (but the other windows whic...
Hi I am porting out my number to another network. My account is inactivated with your network.Can you please send me the message to port out.Thank youShashi
Trying to update expiry date for my credit card and system keeps coming back saying problem with issuer, phoned the bank and they say my address was put in as 208 instead of 20 b I have tried several times but keep getting same message.proper addres...
Since my brother is not tech savvy, I went with him to a mall kiosk to "port" his Telus number to Public Mobile. It took the clerk over 1.5 hours to complete the transfer with someone on the phone with Public activation.... Problems from the start. E...
Just got this advise as cut and pasted below -@darlicious wrote:@BEER Keep in mind that your data on the $10 account is full speed 4G LTE. Is this correct ???? If this is true then it's best to hold on to the $10 plans and just purchase top ups as re...
Noticed that I'm getting No Internet Connection on my phone today.SMS are not sending either. Only noticed when I tried to send a couple of SMS and they're stuck in "Sending". I've rebooted, re-seated the SIM, removed and re-added the APN.
Hi, I forgot my password and I have been locked out.I forgot my security question. Now I have no cell service. I just want to make a payment. Why is the password reset method so complicated and inconvenient?This is frustrating...
