[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! International calling add on
Hello, Does the international calling add on of $15 include calls from Canada to the States? I am hoping to be able to call anywhere with this add on. I am from Canada. Thanks. Also: I keep being bumped out of actually buying this add on. (I have mo...
RCS working for anyone?
PM launched RCS a while ago and I was enjoying while it lasted. For some reason it is not working as intended so I had to disable it completely. It still works fine as long as I have WiFi or Data enabled. If I don't have WiFi or Data enabled, it supp...
Resolved! What will happen if I cancel my credit card
That’s the problem. I bought a SIM card last year, and activated it online. But it couldn’t go through the last step. So I returned it and activated a new one. Now the number I returned kept charging me monthly. I cannot remember the number and email...
Resolved! xplore mobile not listed as "old service provider"
Hello. I wish to transfer a phone number from my existing provider (xplore mobile), but it is not listed under the "Old Service Provider" pull-down menu. I recall this not being an issue when I transferred over my spouse's phone a few months back. I...
Community - Reply Problem?
Anyone has issue with replying post this morning ? Tried to reply issue, clicked POST, it keep spinning. Glad I didn't re-post or refresh. I went back and check the main page and noticed that my reply in fact was posted (but the other windows whic...
Resolved! Re: Transferring or Changing your Phone Number
Hi I am porting out my number to another network. My account is inactivated with your network.Can you please send me the message to port out.Thank youShashi
Credit card update
Trying to update expiry date for my credit card and system keeps coming back saying problem with issuer, phoned the bank and they say my address was put in as 208 instead of 20 b I have tried several times but keep getting same message.proper addres...
Resolved! Referred my brother to join PublicMobile. 3 days later, he can't receive calls HELP
Since my brother is not tech savvy, I went with him to a mall kiosk to "port" his Telus number to Public Mobile. It took the clerk over 1.5 hours to complete the transfer with someone on the phone with Public activation.... Problems from the start. E...
Resolved! Is the $10 plan at 4G vs $25 plan at 3G ????????
Just got this advise as cut and pasted below -@darlicious wrote:@BEER Keep in mind that your data on the $10 account is full speed 4G LTE. Is this correct ???? If this is true then it's best to hold on to the $10 plans and just purchase top ups as re...
Data Outage today? No Data/SMS Service
Noticed that I'm getting No Internet Connection on my phone today.SMS are not sending either. Only noticed when I tried to send a couple of SMS and they're stuck in "Sending". I've rebooted, re-seated the SIM, removed and re-added the APN.
Resolved! FORGOT PASSWORD - NEED TO UPDATE CREDIT CARD FOR AUTOPAY
Hi, I forgot my password and I have been locked out.I forgot my security question. Now I have no cell service. I just want to make a payment. Why is the password reset method so complicated and inconvenient?This is frustrating...
Resolved! Community page errors when posting/replying?
Is anyone noticing the Community page is delivering errors? Tried different browsers, clearing cache & cookies, no effect. It's this:
Resolved! Where can I check the pubic plan that I activated on which day?
Where can I check the pubic plan that I activated on which day?
Resolved! Unlock my phone
I had a Public Mobile account with my own unlocked phone. I transferred my phone number to another provider. Now they say my phone is locked. How do I get Public Mobile to unlock my IPhone?
My plan is 15 monthly
I just purchased a new sim and activated and im all set up.then when im going to send a message its error.thankyou
Resolved! Account expired AGAIN!
This is the second time this year I have had my account “expire”. I have been set up for auto pay from the start and there is no problem with funds. The last time it happened, I got charged twice when I renewed. I have been understanding up until now...
Resolved! US calls
We made an $8 add on for calls for 10 days to the USA. Can't complete the call - won't go through and 2 days have been wasted. Can't talk to anyone regarding this. We have $48 credit after paying for that add on so that's not the issue. Anyone?!We h...
Resolved! I wanted to change my current plan online but the website crashed.
I wanted to change my current plan online but the website crashed. Could someone help me?
Resolved! No order confirmation email
I've ordered a SIM card hours ago, but I haven't received any email about it (no order confirmation email). How do I contact an admin of Public Mobile regarding this? I believe the admin can search for this order using some of my information. Name: ...
Resolved! Community
I activate my new sim from the store today. I noticed there is one month free promotion ending on March 31th . Can I avail this promotion after activation?
Resolved! I paid $15 for add ons 1g data
I just paid $15 for add ons 1g data, But it just display in my account $15. I can not see 1g data inmy account
Resolved! 5 GB bonus?
In the OVERVIEW PAGE, in the My Data & Add-Ons section, it says “ If a feature is not listed below, it may have been fully consumed and no longer available for use.” I used up my 250 mb of data & add-ons (this is a 250mb from the 15$ package), I have...
Resolved! trying to get my plan back
My auto pay was not taken, my plan has stopped since today.I tried to log in, couldn't, reset my password, then had to wait 1 hour. it's now been 4 and am still getting wait 1 hour message.
Resolved! unable to reset password.
unable to reset password.not getting email from "Forgot your password? link help not getting email from "Forgot your password? link
