Community

Resolved! I don't remember my account password and security password

Resolved! Partial service/no texting

I am unable to text with my phone or connect to my data. I can connect with email when connected with a wifi. I am able to call and receive calls without wifi. The SIM card was put in another phone, and it did not work either. So, it was not my phone...

Resolved! Blocked login

I had 4 accounts. One for me and one for 3 of my kids. I recently ported my number to a new phone. Of the other 3 accounts I can only log into one. The other two accounts - one was set up with a misspelling of the email so when I hit forgot password ...

Resolved! Login

I can't login to my account? Anybody else have issues with this? It doesn't recognize my email address when I do the "Forgot My Password" process

Resolved! Tags

What is a tag?

Resolved! How many bravos/posts ect does it take for the different levels

Hi, Where can I see information on the tiers of levels for community involvement?Cheers,

Resolved! Voice mail

Why is my voice mail a different area code

Resolved! My credit card keeps getting declined. Why?

 i can't top up my account. my card keeps getting declined on your system. it worked today at costco, walmart and pharmacy. ive tried 3 different credit cards?? how am i supposed to top up my account.

Resolved! Reset pass word and user name

Hi I cant remember my password and wish to change my user name. When trying to do so, it asks me to the answer of a security question. I dont know that either. How can I reset everything? I need to add a payment and unable to do so.  Your attention t...

Resolved! Payed wrong account

I have two separate phone numbers in my name.  One gets paid on the 9th and the other on the 11th. This morning I received a message saying that my auto pay did not go through. I followed the instructions to my account and did the self-serve pay opti...

Resolved! 4G Tower

We recently got cell service in our community. Bell supplied the tower and informed us that the tower is 4G LTE only, and does not support pay as you go. I am able to connect and text but am not able to send or receive phone calls. Can public mobile ...

Resolved! OnePlus 8T Compatibility

Hello!  I currently use the OnePlus 5 and am looking to replace this phone with the OnePlus 8T. I notice that the phone compatibility list only lists up to OnePlus 7 - is this up-to-date, or am I out of luck? In other words, can I use the OnePlus 8T ...

Resolved! I forgot to set up a self serve account and need to re-new my payment through my bank. Trading name?

Resolved! Locked out of selfserve

Hey Mods,  Self-serve is telling me im locked out and need to contact you. Please help.Thanks

Resolved! No service

i have no service once again 

Resolved! SPAM messages ..

just curious.. does this system attracted many spammers to join here and send out random messages?  I have only been on here for 3 weeks.. got 2 such messages already... Yes, i know it is spam and won't be fool.. but just curious if this is often. Al...

Resolved! Potential scam using Public Mobile's name

I recieved a call from this number, 112896754525, and tracked it down to Ontario, but it was a robot that claimed it was from public mobile and that my plan didn't cover talk. I'm positive that my plan does, but more importantly, I'm positive that pu...

Resolved! My phone suddenly has no sevice. it worked for 2 years.

from existing same issue. it seems my SIM card internal account in your server side is deleted.Please recover it now and give me 2 mothes free.  I missed many calls due to your fautl

Resolved! Incomplete activation, now getting 'username you have entered is not available' when restarting

I took too long debating whether to create a new number or port my existing one, and my session expired. I got past the first step: Let's get started. The process is essentially abandoned at step two: Phone Number. Now I'm trying to restart the activ...

Resolved! Updating credit card information for a linked account

Hello,I use autopay for my account as well as my mother's account. They are both charged to my credit card. The expiry date recently changed on the credit card, and while I updated the information in my account, my mother's plan was not updated and s...