Community

Resolved! Account locked out?

Hi there, I tried to use my email to log in and it says my account has been locked out and I have no idea why?  Thanks, Elaine

Resolved! What happened to all of the 4G plans?

When I first joined PM there were a bunch of options to choose from that had 4G speeds. Now there isn't a single one. I want to change my plan to a better one, but there isn't one... Is there any reason why this happened? Will they be coming back?

Resolved! free one-time 5GB of data text.

I manage my daughters account and she got a text from pm stating the subject line... is this ligit?

Resolved! MY DATA AND ADD-ON

 Hi All, The unconsumed holiday Giveaways1.Free 1 gb add-on2. Free 400 min INTL long distanceAre they still available till they are consumed. Or it has been expired and it shows a record of what was offered to me. Because i see them in my "data and a...

Resolved! "Live Chat" pop-up -

Just noticed a PM Live Chat pop-up.  Can one use this live chat option for help?

Resolved! Porting in

Hi all,newbee hereDoes porting-in also work on weekends?Is this an automated process or will it need a human’s approval on the side where the number is coming from?

Resolved! usage history

Is there a way for me to search ONLY web (data) activity on usage through my online account?  I've tried sorting column headers but that doesn't seem to help.

Resolved! Was sent a new credit card; Autopay and Refer-a-friend rewards are now gone.

I was sent a new credit card. I mistakenly removed the old card and entered the new one into my account instead of just editing the card that was there. I lost all of my past rewards and am no longer receiving my refer a friend rewards each month, ev...

Resolved! Best way to use this forum?

I just figured out how to bravo someone and posted my first post, not this on :).  Is there anything else I should know on how to utilize this forum or a place with good documention on how to use all it's features?

Resolved! Speedtest causing over 600mb of data

I do not know if anyone else has had this issue.  I just added my phone to Public Mobile and wanted to test the mobile speed so I used the speedtest application and first it oddly showed 300mbps which should not be possible, but the second horror is ...

Resolved! Service Issues??

Anyone else experiencing no service? My husband and I are both home, he has service, but I don't. Next billing cycle isn't until Aug 24th.

Resolved! Porting problem/communicating with me

I've activated my service this morning and have been told that there's a problem in the porting process. I got a text that I will be called at my old number but the number is prepaid and barely has any time left on it. Can this be done over email and...

Resolved! Receiving texts outside of Canada?

I've looked up this forum, as well as the plans pages, also experienced myself, but would like to ask for verification:You can't receive texts when you're outside the country, am i correct?I'm trying to receive sms verification codes for various thin...

Resolved! Re: Public Mobile as a reoccurring bill?

This is off topic question but as I am interested in the original post, may I ask how old this post is?   It just says "Monday".  I'm a new user.

Resolved! didn't received my 10$ for entering my friend's code

Hi! I entered my friend's code at my subscription to Public Mobile today, but I didn't received my 10$.Does it take a little time to have it? And her code worked, 'cause she received a message sayin' : You have a new friend ! Thanks a lot !

Resolved! When I run out of data I have no message left but I have unlimited in my plan

Resolved! I paid for data on July 14, 2020. Where is it?

Resolved! Being told I don't have US Roaming while calling a Canadian number from Canada

Hi,I am in White Rock BC trying to call a number in White Rock BC, but I get a message saying that the call cannot be completed as I don't have US Roaming add on.  I am physically in White Rock and google maps on my phone has me in White Rock.  Has a...

Resolved! activation

Activation fails after all information filled. Now I'm not able to access to my account ( since the activation crashed) and my Sim is not valid anymore ? I'm stuck!