[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Recharge plan
My data ran out how do I change my auto pay to pay now
Potential Fraud
Someone has used my email address to create an account on Public Mobile. I need to speak to someone to have my email removed. This system is horrible for customer service.
Google Locked
Inbox or call me ********** Edited by @imm1304 to hide personal info
referral credits
I had 3 referrals last month I got the three $1 a month credits but only got the $20.00 credit one time. not 3. How do I got my other $40 in referral credits?
Receiving Delayed Incoming Texts
Approximately 2 weeks ago I noticed I wasn't receiving texts in real time. They were delayed anywhere from 1 to 4 hours. I had been using Textra so switched back to Samsung messages but the problem kept occurring. Did all the fixes I could think of ...
Resolved! Changing Plan to Use Bonus Add-ons
Hi all! Thanks in advance for your advice. I'm currently on the 50$ U.S./Canada plan and think its just grand, but I got some of the bonus add-ons over the holidays and I would love to put them to use. Obviously, with the unlimited US/CA plan that I'...
Resolved! Internet down
Hi, The internet connection is time to time getting down for the last two days. The connection also has frequently been lost. Please solve it. Best regardsKande
Why is Public the most user-unfriendly site to navigate?
Why do I need to remember a username to log in to the Public support site? I am a member of several "forum" style sites and they ALL use email address for login, and a username for perusing the site. I rarely come to this site and having to remember ...
Resolved! phone plan cancelled
I have my plan on auto pay but it has been suspended and I cannot use my phone. Got a message from Public that my plan was suspended . Why, There is plenty of funds in my account? and besides the money for my plan was taken out by autopay March 25
CAUTION!!....MORE SPAMMERS!!
Hey community members,As was reported earlier on Saturday there was a couple of spam sent thru private messaging about making money $$$$ someway somehow..... There are 29 new members that created their accounts between 9:31 pm pst and 9:36 pm pst whe...
Resolved! Replacing SIM card
Lost my old phone and trying to replace my new phone with a new sim card. It's has to be done entirely through a bot to ticket submission system and it's confusing and taking forever. What gives? How long is t his process supposed to take?
Resolved! Re: Transferring or Changing your Phone Number
How do I transfer my number from Petro-Canada when I am activating an account at Public Mobile
Resolved! I chose one plan- was given a different one. How do I change that back?
I chose a Canada wide plan, but was given a province wide plan instead. And was billed for it, as well. I need to have the Canada wide plan- and no, I'm not paying twice for the same plan. Who do I talk to, to get that changed back?
Error 812 when trying to activate my SIM Card
I made the payment and selected my phone number and the payment was taken but I received a Error code # 812. I opened a ticket 2 days ago and haven't heard back. What is that error number about?
Resolved! Does Call Forward use outgoing minutes on $15 plan
Seen this question asked and answered with many different opinions. Just want to clarify.
Resolved! Compatibility of cell phone with Public Mobile
Hi community,I have a question.Is Samsung Galaxy A51 working with Public Mobile? Thanks
Resolved! Activating SIM and Porting Phone Number
Hi,I am in the process of activating SIM and porting Koodo post paid phone number.I am still in the process waiting for the system to verify phone number (step 2 of 4). It's been about 30 minutes with the arrow circling around and around. Any idea ...
Incoming calls errors
I am consistently encountering a problem where someone is calling me (incoming call) but when I pick up, it sounded as if I am the one that is making the call.This has been happening for the past month already.Does this only happen to me? Or is anyon...
Resolved! Unable to Text Australia
I'm pretty new to Public Mobile - activated my SIM a week ago yesterday on the $15 Province-wide plan. Everything was working fine - number ported from Telus immediately and I was able to send and receive phone calls and texts within Canada.On Saturd...
Resolved! Monthly Statements for each month of 2020
I need monthly statements for each month of 2020 for my tax accountant. Is there a way to get this? I noticed that it only goes back 180 days?
