Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently signed into my account for the first time in a while an noticed I no longer have access to the add ons I paid for. I bought 200 minutes of long distance calling plus I received 1GB of data last year from Public Mobile before Christmas. Do ...
I cant put money on my desired account
I maxed out on my data, and I need more before it resets. I added on the free 2GB of Holiday data, but it's still not working.Can someone help? What do I need to do to get more data before my plan resets?
When dialing out to areas that may or may not be considered long distance I am getting a notice that "Please wait while I connect your call, long distance charges may apply". I assume this is like the old TELUS warning when I use to have a landline. ...
Hi All the community members, I have a question about the plans. I have 2 lines in PM. One is $15 another one is $40, can I switch the 2 phones number into different plans. or I need to move one of my numbers to a different provider. and come back ag...
So 85 Yr old Mom just moved to Nova Scotia from Ontario, went to change her PM phone number from Self serve, selected calling group , Chose Halifax, all went well and easy, got a new number... until I called my sister from the New number and apparent...
Not sure what changed, but noticed that I have 2 referals but it is only 1$ reward. Before it was 2$.Any idea?
I am wondering if I qualify for the free month promo.
Hi there, I paid for services last night and Public Mobile told me it didn’t go through. I tried again this morning and then saw I was double charged. The chat bot told me to come here and post and ask about having the amount in my balance refunded, ...
Does Public Mobile offer data add-ons for tablets?
SIM card is not working in my iPhone phone is locked vicki
I am aware there is no Add on for service in Mexico but I am wondering if I will still be able to use the hotel wifi when I am out of service area?
My refer a friend count keeps adjusting, it reduces 2 each time I visit then adds again on another day back and fort and I'm losing more count each week. I used to receive notifications with my friend referrals pretty accurately but now everything is...
Hello community, I forgot my password and the security question. My credit card info is outdated, and I was forced to pay via prepaid cards for months now. Help, please
Where is the best forum to post ideas?
I get a Generic Error when I try to change my sim card number.It's a public mobile sim card.I've tried multiple times.
do they automatically stop come the 31 of dec or do i have to cancel them on the 31st
I've been trying to pay my bill, but the website keeps rejecting my new credit card information. The information I entered has been quadruple checked, everything is good on my side. My bank confirmed the issue appears to be on Public Mobile's side....
I've seen a similar message posted - not sure how to fix from the responses given. Attempted to activate a new phone with a new sim and a new phone number. The activation failed and was directed to log in. However an account was also not created....
How do i activate my new sim with old number
I live in white rock, BC.Sometimes my phone will think I am in the US and will stop working for me, I cant receive or make calls since I don't have an add on. although i am not in the US. How can I fix it? Ive been using PM for 2 months now, and didn...
I am trying to access my self serve in order to cancel my plan. When I input my information it says my password is wrong, I go to change my password and input my email address twice, it says " sorry we're unable to verify your email address" can anyo...
I have a charge on my visa that isn't related to my account
