Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i was locked out of mt account for a while now and i need a moderator to get me back in where or how do i find this moderator?
Hello, I was able to activate the SIM card successfully but after activation the phone is not able to detect the sim card. I have tried the SIM card with 3 unlocked phones now. I have made sure the phones work with Public Mobile as I have another wor...
Hi, I've recently tried to change my plan and everything seemed to work fine until a received an Error saying that I needed to reconnect, so that's why I did. After reconnecting, I saw that I didn't have my old plan or the new plan that I choose. So...
Hi, I signed up over three hours ago and transferred my phone number from Telus. How long will it take before my phone works again?
Just got this in my email, but it says activate by certain date, and the fine print says new customers only. Does toys mean they've emailed me something I can take 0 advantage of? (Without canceling, changing phone number, etc etc) ? I'm already on t...
Hi im new so if something is not right posting here let me know my email was entered for 10 dollars off of plan for 6 months and it has been already 2 weeks and nothing?How does this work?Is quite confusing but if thats the deal of signing for reward...
My boyfriend paid his monthly fee on the day of expiration. Public mobile accepted payment. The Sim card immediately changed his number and suspended his account wanting another payment. He is furious due to the old number being his business number. ...
Hi, i registered my email a few days ago for $10 off for 6 months. Today I active my account but i didnt see the $10 promotion in my account. Could you help me to figure it out?
Hi, I am confused my plan. Could you explain the details of my plan? The following table is shown in my account. it looks like I have 5g data and 400 international call mins. Is that correct? Thanks Data & Add-OnsAmount Used$0 Free Holiday Giveaway:...
I bought a new phone. The sim card insert was different so I purchased a new one. My problem is even though I already have my account it wants me to create a new account to put a new SIM card... can anyone help with this
Hi.I purchased a top-up voucher from the local pharmacy two days ago and keep trying to top up my account using the voucher number but keep getting an error message saying that the voucher isn't being accepted (I forget the exact phrase - can get it ...
Hi,I am unable to receive or make calls.My account has no outstanding. The message said there is no network available.What is wrong?
where can I find my referral code?
Hello,I am hoping to have someone help me out here. I just got an email from public "Get a free 1GB data bonus for 6 months" saying I have to activate between the 23rd and 25th of June to get this promo..I just joined Public last night, the 22nd, ju...
Hello I just activated a sim card with public mobile and the charge for my bill shows up on my visa. Unfortunately I cannot access my self serve account even though I set it up during activation. I also created a community account to contact a modera...
When I first signed up to PM I found I had real problems using Firefox under Win 10 Home to access both the self-serve login and the community pages. Typically freezing and appearing to be unable to cope with memory demand. I got around this by usin...
Need to upgrade my plan from $25/month to $40/month
Hii i just paid my bill and my services are still not working
Is this offer only for new activations, or current customers as well?
In my community browsing, I've seen many are interested in getting good deals. Is there a some sort of email or sms system/network that will advise us when there are deals/specials being offered? Or do we need to frequently log in to check things o...
What is the fastest way to earn money off each month
i am not able to log into my self serve account
I do not receive all texts, seem to miss quite a few or I receive them days?
Hello, I was not able to find anything related to this issue so I am reaching out for help. My son has an iPhone 7. He is able to make and receive calls at his mother's house but not at my house. He is able to text and use data but not call. His acco...
I just changed my credit card and the tried to reactivate my account. It gave an error and subsequent attempt gave following:Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Lo...
I am the customer of public mobile for last 4 years but I never get the benefit of this loyalty rewards benefit. how can I get this benefit?
Hello. Last night I attempted activating a new SIM online. I went through the new activation process, put in my new SIM, filled out all necessary information, picked my $25plan, chose a phone number, and finally entered my $40 voucher as payment. It ...
Hello I try to charge my public mobile number but it’s saying Sorry we can’t complete this service
Hi, I recently bought a home about 10 minutes from the falls and therefor i'm pretty close to the U.S border. I'm currently with Freedom which have absolutely no cell service here, and I've seen how good the pricing on the plans are on here. My quest...
