[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone bill
Hi there, I need a copy of my phone bill to prove my BC residency. How can I receive this? Thank you.
autopay problems
I always wanted to be on autopay, I put a credit card on file, and since then it said I have received 36$ rebates from autopay, it has never once actually been automatic, I always have to go pay manually with that same credit card on the website. It...
Delayed SMS
I know there are several threads of delayed SMS, just wondering if anyone recalls of a definite solution or cause or best way to troubleshoot? My current experience seems to messages sent from iphone to android (various carriers koodo bell, shaw). ...
Payment didn't go through
Anyone having a problem with payments. I received a text from 611 saying my payment didn't go through, but my card is fine and has sufficient fund in there? In fact I went online and paid it through the card. Is there a problem??
Canada wide long distance not working
My understanding is that I have Canada wide long distance. A week or so ago my car broke down early morning in Alberta and I got a recording that I didn't have long distance service. I tried adding extra time for $5.00 and it still does not work. I t...
SIM card will not connect to public mobile.
The phone was locked when we first downloaded public network. It is now unlocked but we still cannot get phone to connect to public mobile network.
Resolved! Bonus signup data never happened
Signed up during the 5gb bonus promotion. Input my email and activated an account within the promotional time limit and my account has yet to receive the bonus data. I have paid 3 bills and no sign of extra data. What gives?
Resolved! Un-wanted Email
Just received this email. Totally should not be in the community profile. TheaSingh 4 hours agoWhat is life like when money is not a problem? I will provide you with the plan by which you can secure a future for yourself and your family!Hey! Want t...
Only curious, but why did the community URL change?
My Bookmarks had a bit of a freak out, a week or so ago when i noticed they were no longer loading the community. Found via Google that the first part was changed to productioncommunity from just community Just curious why the change? It's not a big ...
Resolved! New unlocked phone; how to change over and keep my number.
I want to buy a new, unlocked phone, I’m wondering how I change over and keep my phone number. Ive been with Public about three years, so I don’t remember setting up my phone and have limited tech experience, so this question may seem basic, but to m...
Resolved! Plan
How do I upgrade my 3G to faster LTE? How do I get help from a real person?
Resolved! New phone -- how to get new sim card for existing account?
I'm getting a new phone. It uses a different size sim card than my existing phone. So I need a new sim card but for the same number and account as my current one. How do I go about doing this?
Resolved! Volte and Wifi Calling, Do PM care?
anyone alse noticed PM price Hike eventhough we lack things like volte and wifi calling?when i joined PM the price was very competitive but today it feels like I am paying more for less!
Resolved! Getting alert "Please enter a valid SIM number."
Hi. When I try to enter my sim number to make an account, I get an alert saying "Please enter a valid SIM number." My brother has used this sim number on his phone before he gave it to me. Would that be the issue or is there a different issue going o...
Resolved! How do I reinitiate a transfer request from PM to my old carrier?
We were with Virgin and did the port request yesterday. The new sim card is in the phone and texting is working, as are outgoing calls. But incoming calls still go straight to Virgin voicemail. Virgin tech told me I hadn't responded to their text con...
Resolved! I joined on March 23rd
Apparently when I joined I get the second month free. But I pay in advance for services. So I paid $15.00 plus taxes when I joined. I went on auto pay. So when my second month comes due....it should credit me for two $2.00 rewards for two months ...
Resolved! $10.00 friend referral credit
I joined public mobile on March 23rd. I gave the store all my information and included a reward code from a friend for $10.00. I was told that it would be put on my self serve within 72 hours. It is still not showing up as a reward.
Resolved! Automatically paid for a 25$ plan after paying for a 41$ top-up voucher in store.
I wanted to get a 35$ plan so I paid 41$ in store and was told it will automatically go into my online account. When I came online I only had 10$ left, so I guess that it just got my last months plan. This is not what I wanted and I really need this ...
Resolved! Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans
As an existing customer, can you confirm if I can change my plan to one of the $5 off plans? And if so, it doesn’t show as $5 off in my account, will it change once added?
Resolved! how to stop service
I am going leave for a period time,if i delete the automatic payment, do i need to do anything else?Thank you
Resolved! Local Telus Cellular Service
My local cellular service with Telus public mobile has deteriorated over the last couple of weeks to a point where it’s virtually useless. I have been a public mobile customer for the last year and the service has been fairly decent up to this point...
Data only plans
Has anyone heard any of PM offering a data only plan for tablets? Currently I can only find on company (Lucky Mobile) with a decent discount offer? Unusual PM would stay competitive?
Data Usage
Hi,I've been looking at my data usage/history for the first time and have a couple of questions. First, does my data usage for the month get reset on the first day of the month, or the day my monthly payment is made, the 18th of the month? Secondly...
Resolved! billing
I am set up for monthly auto credit card payment. I topped up my public account balance to use this money in the future for add on's, but my monthly bill payment was taken from my public account balance instead of being charged to my credit card. Why...
Data not working
Data has not been working for months just found out any ideas how to fix issue .
