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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Lost phone, locked out of self-serve account

My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?

Suggestion: E-mail / Text alert about failed auto-payment

Some of us have had these issues before. Your plan is supposed to auto renew, it fails. You find out about the failed renewal when you go to make a call and it can't be completed. Can we have a system where you're e-mailed, texted about a failed a...

Resolved! Data usage does not add up

I'm in my first month and have 250 mb of data. My useage total is listed as 238 /250 but if I go through my entire useage, the data only totals 92 mb! How does this work? Edit to add, I'm not looking at the phone data counter at all.

Tips to refer friends

Wanting to know how to refer friends

complications

I’ve recently just activated a sims card with you guys but I don’t have service, was just wondering why

Resolved! Terrible Walmart service in Dartmouth Crossing, NS

One evening my son and I went to Walmart to purchase a SIM for his phone. I've been a PM customer since January and have had zero issues - I love the service and the concept! My husband, mother, friend, and sister have all switched. I waited at least...

Resolved! Voicemail box is locked. How to unlock when out of country

Resolved! 500 mins for $5 deal GONE ???

is the 500 mins for $5 deal for $10 plan still available? I could not find it any more in Purchase Add On. I have a $10 plan. So sad, it is gone without any announcement.

Sim card

I ordered a sim from public mobile and it is coming up as invalid

Resolved! No internet in Vancouver area

It says internet connection is fine on the coveragemap, so I got PM SIM card 2 weeks ago.However in fact, there is no internet connection all the time, wherever I am in Vancouver, even if I am in Downtown.Can't call, can't text... I dont understand w...

Message center greyed out

Hey:) So I figured out that my SMSC number is probably what is the problem. The only thing is that I tried to switch it over to the 16475800172 number through an app and it did work. The number is now that but it is still greyed out and I still can't...

I was activated on Sep 19, can I be put on the flash weekend deal?

Unfortunately my sim was activated on Sep 19 so I missed the promotion. By any chance I still can get this deal? thanks in advance for any advice.

Thinking of joining

Hi everyoneI'm thinking of joining public mobile and I was wandering if it's possible to get the sim for free and if yes what would be the conditions, like is there a minimum plan I have to get or how long do I have to stay. Will it be really 0 or sh...

Resolved! Possible referral if they can keep their nbr when they go south in winter?

Friend goes South for 5 months and would like to put their nbr on hold till they return in spring, is this possible?

Resolved! Number porting

I ported my number (from iTalk BB) when activating my SIM. When someone calls my ported number, my iTalk BB house phone still rings and my cellphone does not. However, when I use my cellphone to dial out, it shows as my ported number. How do I get my...

Phone Compatibility

Hi, I know my phones IMEI. Where can I find if its compatilble with PublicMobile?

New, bad service, and is Public Mobile hacked? See below for our communication . .

Thank you very much for reaching us back, We really apologize for the long delay, and for the inconvenience this issue might have caused. Let me kindly share with you that in order to restore you must pay $46.00 in the form of CERTIFIED CHEQUE or MO...

Resolved! Is there any way to speak to a human at Public Mobile?

I recently lost access to the email account \I used to register for self serve. to top that off I cant recall my password....and I am locked out, I want to register my new creditcard with them so I can pay my plan and continue using my phone. I just...

Resolved! 33$ worth of refer a friend rewards

This is going to sound like a real first world problem here. I appear to have 33$ worth of refer a friend rewards which should not be the case. I haven't referred a soul. I'm kind of confused about this and only recently looked when I was finding ...

Can not make any calls

Anytime I try to make a local call I am told I need a long distance add on to complete the call. Pease help!!

Resolved! My automatic payment didn't happen this period...

Been a Public Mobile customer for almost a year now, been on auto-payment the entire time. This has worked flawlessly until today. I woke up and, upon attempting to make a call, I get a recorded message saying that I do not have an active plan. My cr...

Resolved! Where can I find the PIN number for the account t

I just set up an account t for a friend and she got a puk lock, I asked a moderator to help and he needs her pin but her phone is locked she can't get the text message from public with her number. How can I find this to get the moderator to give us h...

Resolved! Credit card not being saved in account for autopay

I am teting to save credit card for autopay, the account doesnt seem to save the information So I have to manually make payment every month and dont get $2 autopay discount.

Resolved! Canceling autopay

I need to cancel one of my phone plans but cannot remember which email address, username, or password I used when I registered the phone number. I only remember my phone number. I can see that the monthly amount is deducted from my VISA card account ...

Resolved! Switching phones from apple to samsung

Hi,can I switch from and apple to a samsung and keep my phone number? If so, how?thanks!

Resolved! No service

Hey so I woke up this morning to having no service and I have tried turning my phone on and off I have tried removing the battery and SIM card I have checked my bill payment which is not due until October 13th I'm stumped.

Data problem during switch over

My data have not been working since i switch to public mobile. The phone is unlocked. I can text, call in and out but data don't work. My husband recently switch over too. His network is connected to public mobile. I don't know why my network is conn...

Resolved! U.S data roaming

Hi Last month I switched to a $60 plan which has U.S data roaming. While I was able to use my data in the U.S. in the last cycle, it stopped working by the change of cycle. I can still call and text, and I see the 3G or LTE sign but there is no actua...

Resolved! Promo

Hiim a public mobile customer but I’m trying to get the new promo do I have to buy another SIM card to do so?

Help

Added money to my account an says I don't have an active line for long distance an I'm not even trying call long distance

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