Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Support team, my phone has been suspended. I'm on auto pay and there are sufficient funds to pay the amount but I have been susspended. What should I do?
Hey, Is there a system wide outage? Or is it just me? I'm on a OnePlus 3T, I couldn't make calls this morning and I wasn't able to receive a call. Whats going on?
To whom it may concern: Phone with IMEI xxxxxxxxxxx(Samsung Galaxy s7) has been lost (stolen) and it is now blacklisted by IMEIpro.(I had no problems to buy a new SIM with my telephone number and switch the PM account to it. ) Imei removed by compu...
I was wondering would your call just end or would you be charged extra?
I set up an account on Friday morning and need help with a couple of issues. When will I get a response from my pm to moderator?
What happens to rewards when I change my plan mid-cycle?Will my rewards be then issued on the new cycle date or will they stay on the original date?
I just signed up for Public Mobile today. The plans are definitely competitive. For the same $25 plan, I cannot find the same services with other providers. I'm not a heavy data user so I was glad I found this $25 plan (500MB+500MB) and the AutoPay...
I activated a SIM few days ago with above 3G data plan and unlimited minutes. Supposed to be for $50, however promo at $40 for first 6 months. However the amount charged on my card is $50. How do I get this sorted out?
Help I have Service again after switching phones but no Mobile data? Says Telus data now?
Hi, my phone account says that it's expired, but my funds are topped up. I missed my payment by a day. Phone doesn't have service. Help!
Hey everyone, I'm creating an account for my father. He has a phone number with Koodo and when I created his account, I was told to choose a new phone number and then contact support to port his Koodo number to PM. I would like to do so please. Thank...
I transferred my phone number yesterday afternoon. I still can not receive calls or text. How much longer should I wait and what should I do if it doesn't work?
If I decide I want to change my plan mid cycle, what charges do I incurr? Are the two charges prorated?
Hi and thanks for your time, As the title explains, I keep getting the error "Sorry, your login attempt failed. Please try again." even after multiple successful password changes. Tried to login via incognito mode and in multiple browsers (Firefox, S...
I accidentally paid twice when changing up my plan, how do I get a refund?
How can I see detailed data usage? My data has nearly run out, and it makes no sense to me. I've never even used 1/4 of my data, and nothing has changed (on my end) that I know of. I checked my app usage, and the math doesn't work. I'd like to see fr...
Unable to receive SMS texts or calls after porting. I have a iphone 6 I can send SMS text messages and make calls ok. Please help Phil
Been trying all day to get my sim card activated but it wont let me use the credit card I am providing keeps saying there is something wrong with the card and unable to authorize. My husband activated his today and it worked fine. I'm at a loss here ...
Chech Yor email for the message and the weblink."At Public Mobile, we want to hear from you to constantly improve our products, support and programs. Please take a few minutes to complete this survey facilitated by CICIC. The survey will take 3-5 min...
I just got my sim card and I was setting it up and my payment info didnt work and it said to contact public mobile... my payment works on literaly everything else... someone help
Hello,I received the SIM card 2 days ago. We went through the steps to activate the SIM card. We made it through all of the steps; however, when it came time to sign-up for the plan and process payment with my credit card, I received an error message...
Hello i just bought the 15$ plan for my new pixel 3 at a public mobile booth. The employee installed the sim card and tried to call and it didnt work. He told me this never happenned before and figured there was something wrong with my phone. I came ...
I just happen to be looking at my credit card statement and the payments don't seem to line up with my PM history payments/credits. Has anyone else noticed the same?
I switched from Fidol to Public Mobile in June 24,2019.My old number is showing on the [Plan and Add-Ons] display in PublicMobile already.But all incoming calls go to voicemail directly. I can not accept the calls.I have sent a message to Moderator_t...
Well after almost a year with Public Mobile i was certainly reasonably happy with Public Mobile despite a few initial hiccups. My issue of not recieving a discount for community rewards that I had given up was finally resolved, and ABSOLUTELY BEYOND ...
My phone is broken ! What is the number to call to check my massages ?
I have been locked out of my account . This system is very hard to navaigate !
i’m supposed to have picture messaging included in my plan but it never works.
Hello, i bought top up card for worth $35. I called *611 to top up but they declined the cards. I tried to refund but didn’t get the refund. The top up cards are not recharging and I am out of balance. What to do?
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