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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Alert in BC

There was a Public Alert test in BC yesterday just before 2:00pm, which I knew was happening. I had 2 people in my office and was on a land line when it happend. Each of the 2 cell phones in my office and atleast 3 on the other end of my call had the...

Phone going straight to voicemail

Hi, I joined Public Mobile about two weeks ago and have had no problems until yesterday. My phone is suddenly going straight to voicemail. Any suggestions?

Setting up Voicemail

I followed the instructions for voicemail setup, however I am unable to figure our what my "box" number is, or if I even need one.

Resolved! voicemail

i have the 25 dollar plan in canada, but i cannot set up voicemail. when i dial 1 or my cell number it says i don't have a talk plan, therefore no email.the $25 plan includes voicemail, so what can i do now ?

Resolved! My phone calls strange number 5875804001

27/11/2019 8:51Outgoing Call40******055875804001AllAB0:00:07 Minutes$0.0027/11/2019 8:13Outgoing Call40******055875804001AllAB0:00:06 Minutes$0.0027/11/2019 7:41Outgoing Call40******055875804001AllAB0:00:12 Minutes$0.00My phone calls strange number i...

Porting number from Freedom

My husband is nervous about changing from Freedom as its his business phone. I think he should change to Public as Freedom has terrible reception in our house and I've been having a great reception with Public. How long does the porting process tak...

Free Incoming Calls?

Hi, I have the $15 plan which includes free incoming call. I am trying to understand my purchase history, There are incoming calls, one for over 3 minutes, which is included in my 24 minutes used. This call has no originating number which is strange....

Resolved! Google pixel 4?

Assuming it is supported? But don't see it listed. Can someone confirm before I order? THANKS!

Adding funds

How do i add funds? That may be the issue.... i'm on autopay but cannot unsuspend my account or reduce my plan. It's expires Dec 3rd Edited by computergeek541: changed title to remove customer's phone number

promotion 10$ off for 6 month not applied

I got a new sim card on nov 21st from Walmart and there was a promotion of 10$ off for 6 month. I do not see that got applied to my account.

Resolved! Tracking SIM order from PM

Hi, I ordered SIM cards directly from PM site 7 business days ago but it hasn't arrive yet. I tried tracking from CanadaPost using the order number, and it says it is "In Transit" and that Canada Post received shipment from originating facility in Mi...

Sharing with my ipads

Other than my cell phone I have 2 ipads that require cellular data for my business. Currently I'm with Telus and my plan covers all 3 devices. Is this possible with Public?

new unregistered sim card validity

Hi, Could you please tell me for how long I can keep freshly purchased unregistered sim card? Any expiration period exist? Thanks

Resolved! Setting up autopay

I have tried to set up autopay, but when I but my card in it says Unable to process transaction, as it was denied by my card issuer I have talked to my bank CIBC and they said that it shouldn't be due to them. Has anyone else had this problem and kno...

Mobile Network Disconnected

HelloI am trying to set up my PM Sim Card. I got the account set up, and my number from PC Mobile ported. I have a Samsung Galaxy A5 (2017). I got the APN settings set up. The mobile virtual operator type is set to GID and the Mobile virtual network ...

US add-ons

I recently purchased a US add-on. I appreciated the text telling me when it was going to expire. However, I really would have appreciated a similar text confirming the purchaseand when it would expire before I left on my trip. All I received when I e...

refferal code

Where to insert code someone refered me to PMobile .Where can i get the black friday promo code on a 35+deal ? Thanks

New account promotions not applied

I registered as a new public mobile client and was suppose to get a $10 off discount for the first 6 months however, it has not been applied yet.

Resolved! voicemail problem

thanks for asking, my phone has been set up for a couple months now. just today though I am unable to access my voicemail. whenever i dial my own number or the VM number the call is rejected as being long distance and public mobile mssg says I need...

The Black Friday deal.....my results

I am so proud of Public Mobile. Yesterday I used my friends referral. I bought the $15 plan 2x500 minute and the international plan as I saw suggested here. No point of buying Canada and USA LD. I took a PM number as my friend did too. We both had ...

Resolved! Smooth Process- Walmart

I'm seeing alot of negative feedback here, had a very positive experience with setting up my account. I wanted to get the account set up right away, so I looked at the 'find a retailer' map. Walmart. Headed in there and asked for a sim card.. he jus...

Voice mail

I can not set up voice mail unless I have air time correct ? thanks : also if I want to turn off VM how do I do it ?

Resolved! Questions on Data Details and Plan Minutes

Hey folks.. just getting started with PM. I've got the $15 plan with a wee amount of data. I've never had a data plan before, when it's gone will the service cutoff or will I be billed for overages? Does data need to be turned on to recieve picture ...

phone number change

I need to change number how do I do it I got no air time at the moment this number has been in service for a while I would like it changed :

Question: Rewards Carrying over to my New Plan

I am currently in the $15/month phone plan with a lot of rewards each month. However, I would like to switch to the $25/month phone plan. Would my rewards be carried over to my new phone plan? Example,If I currently have $8/month in rewards for my $...

647 580 4001

I got message saying I got voice mail I dont recinize this number please help:

Question about Referrals

Can my friends refer more than 1 person when they register for a Public Mobile account?

Just referred friend from Bell mobile - Calls going to Bell voicemail

It's only been a half hour, but data, calling out and texting in and out work. Incoming calls go straight to Bell voicemail. Will time solve this or do we have to get in touch with public mobile at this point?

Resolved! Referral code question

I just joined public mobile. I used a friends referral Code when signing up. My friend received a text message saying he had referred someone but I don't see anything on my account about that reward. Should $10 come off my next bill and not the one i...