Community

Resolved! Locked out of self serve

I forgot my password amd my security awnser how do i get back in to my acct

Resolved! Sim card

Bought my plan, SIM card is activated but when I tried to sign up it’s says SIM card num invalid

Resolved! Unlocking phone

I have an old Moto G phone that I purchased from Public Mobile back in 2013 when the switch to Telus happened. It appears to be locked to Public's network. I would like to unlock it since I recently upgraded and I know someone else who could use it. ...

Resolved! Not able to message pictures

Resolved! Public Mobile banner for websites

Is there a PM banner we can use for our websites?

Resolved! I am on $15 Plan, but don't get any data

 Please help!My plan suppose to have 250 MB data, but it seem I can't access the data  I know I have APN set up correctly. I posted my plan details as following:This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB ...

Resolved! Account Port

hey guys, my parents are planning to move over to public. my mother wants to keep her phone at virgin for a bit longer, but she isnt the primary account holder. if i port my fathers account, will it close both accounts at virgin?

Resolved! How to quote in responses

Can someone please tell me how you quote someone when responding so readers know what you are responding to. I've noticed some responses have a vertical bar on the left that shows/highlights what someone typed and is being responded to. 

Resolved! Number Recovery

My account has been deactivated. However, I checked by calling my number that it has not been reassigned to anyone yet. I am willing to purchase another SIM card so I was wondering if there was any way you could help me recover my number. Thank you. 

Resolved! Forgotten password and now locked out of account

Resolved! Visual Voicemail

Does Public Mobile support Vsual Voicemail in 2020?

Resolved! How to update credit card details with a new card

Hello all,please how do i change my credit card for autopay on my account?

Resolved! phone

i want add mins on my phone

Resolved! Just transferred over to Public with a referral code but didn't receive the $10 credit

Hey, I just transferred over my number to public and entered the referral code to indicate I was referred but I don't see the $10 referral credit, only the $2 autopay one. Thanks

Resolved! data add-on

I am on a $15/30 days plan and have just purchased 1 GB add-on data for $15.00 + taxMy understanding is that the add-on will start getting used up only after 250 MB  are used up and it never expires. Is that correct ?