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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I am having trouble getting service for a phone, I have a sim and the phone was working.

Hi there, unfortunatly i am not able to use my phone. This is an account i have set up for my dads phone. I have the sim, and everything was working now i am unable to get the phone working again.

Xiaomi Mi 9T

I am considering purchasing the mi 9t. It supports all of public mobiles 2G and 3G bands. For 4G it supports Band B4, but not B12 and B13. Does anyone have a Xiaomi mi 9t? Alternatively does anyone have a phone that uses the same bands? I want to...

Accounts

Can you have two numbers on the same account ?

Mms messaging

Just wondering if anyone using an iPhone is having trouble sending picture texts to android phones, I can't seem to send mms messages to android phones.

Resolved! acer T06 android phone

Every thing works fine except I can't send or receive pictures. Can anyone help, please.

lost phone need to switch sim for new phone and keep my plan active

Resolved! Phone codes?

Most phone services support various codes (USSD, MMI, etc.) to access special features. For example PM supports these prefixes to set up Call Forwarding:https://www.publicmobile.ca/en/bc/get-help/articles/call-forwardingand these for Caller ID Blocki...

Resolved! Set outgoing caller ID?

Hi,Seeing the Caller ID of incoming calls is great, but how can I set what my outgoing Caller ID is that other people will see when I call them? My number appears, but nothing else. With other phone service providers, my outgoing Caller ID showed my ...

Calling

My Canada wide calling is not working. I tried everything suggested. turning off phone, taking out the sim card for a couple of minutes. nada.

ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my Data away?

So I got a text about this free GB of data. I have used all that data but I did not get my regular data for the cycle. There is no way I've used 2.5 GB of Data. But there is no Data listed on my Add ons any more. I did recieve Texts about using 95...

Resolved! Roaming data not working

I purchased the roaming bundle for 10 days in the US this morning and I have been able to text and call but the data doesn't work. I chose the $20 one with 250 MB data (when I go on my account this is listed as my add-on), and I have turned my data o...

Forgot to enter my friend's referral code when I activated with Public Mobile on 12 Oct 2019

I friend referred me to Public Mobile. I forgot to enter his referral code when the on-line activation was done on 12 Oct 2019. How can I enter his referral code so he can benefit from his referral?

Rewards

Hi, I did not receive my $2 auto-reload reward the past month (september). Could you please let me know why and how this can be fixed? Thanks a bunch,Marie Paule

us long distance

I paid for us roaming but message comes on I do not have it my account says I have itI dialed one before the number but same message

My phone was listed as compatible but now it's not on the list.

Hello, I am looking to switch 2 phones over to Public Mobile. My son's phone is a Samsung Galaxy S4, SGH-I747M. When I checked if it was compatible two weeks ago it was listed and was checked off as good. I bought our SIM cards and thought to double ...

Need to call twice every time

When someone call my PM number , every time need to call twice , First time always connect to the voicemail . The second call can be made .

Resolved! Changed phone numbere

HiJust changed my phone number. Will anyone calling my old number get my new number? If yes, is there anyway to stop that?Thanks.Selba

No service even thought Status is active

I am new to Public Mobile since the 30th of September. Cellphone was working well until when I am back from an USA trip. My status is active but my cellphone has no service.

Resolved! Data Add On

Hello, I used up all of my data for my period. I do not know how but thats the case. I went to see if I can pay for extra data to get me through the next couple of weeks and all it has is 1G of data for 30 dollars (4G network). No other choices. Is t...

Finding Account Age

Hi,Was thinking I would have had the loyalty discount applied to my account this month, I thought I had signed up in September of last year. Of course I may be incorrect, but I can't seem to find my account age or date of sig up anywhere online.

Resolved! Error on Reward details

Hi, when I click on My Rewards button I get the message “error occurred while loading reward details”.Any ideas? Thanks!

compatibility check for Huawei P10

Hello community!Nowhere I found a link or something wherefrom I could check my phone's compatibility. It's Huawei P10. I'd like to be with Pulic Mobile replacing the existing (another) network.But compatibility check is the 1st step. Help me please!

Resolved! changing plans. Scheduled date is after next payment

I am confused by the info showing regarding a scheduled change to my plan. I have a $25 plan which shows next auto-pay date of Oct 27. I input a change last week to move from the $25 plan to a $10 plan. This shows effective October 28. I thought wh...

Resolved! SIM card too large

How do I exchange SIM card. The one they sent is too large for my iPhone SE Is there any costumer service with publicmobile?

Resolved! Can't Find SIM & Activation Online Form, how to go about that?

Hi, Received a text that I need to complete online SIM & Activation form by clicking, contact us. Can't find contact us tab. Plese help

Resolved! PLAN EXPIRED!!!!!

edited by computergeek541: removed screenshot from this messages because it contained information that shouldn't be posted here

Resolved! US calling: Need help

Hello! I’m on a $50 plan since six months and was able to call any US number with no restrictions. But lately I’m not able to call any US number and when I try the message says that I have no talk to my plan. I checked my account everything seems to ...

Resolved! I Need Help With My Public Mobile Account.

Hi There,I am Paying $33.00 Every Month For My Public Mobile Plan Without Data Plan But It Is My Old Plan. I Took This Plan Two Years Ago. Still Continue Paying $33.00 Month Without Data Plan. Now Public Mobile Giving Good Plan For $35.00 OR $40.00 M...

Text message on bluetooth with vehicle not reading senders name any longer

I used to get text messages through the vehicle and it would tell me who it was from so I would know if I wanted to listen to it or not. Now it tells me an unknown caller even though it is someone's phone number that is programed into the phone, and ...

Resolved! Fail to update credit card info on autopay. Invalid address.

I tried to update my credit card info but it keeps failing. Called the bank and they said they can see all the requests failing because of invalid address. Checked with bank the address I am posting and everything is fine, however they cannot see the...