EXTRA FUNDS ARE BEING ADDED

[aanthires]

Hello,

I am a student currently paying the $25 plan every month which includes unlimited talk and text and 500mb of data although, for the last 3 months $15 extra every month for more data.  Which I did not add and I personally cannot afford it. Please email me or contact me regarding this issue because I need my money back and this isn't okay. Also for the month of January the public mobile people took out 28 dollars twice in the same month which is not okay. I really need my money . 

There is my email thanks!

xxxxx

removed emial address by  mimmo

[darlicious]

@Spudster 

Anytime spud-bud!🤣

[Spudster]

I was updating my response with corrections - it's now updated. Thanks @darlicious 😉

[darlicious]

@Spudster 

The $5 charge on the $15 plan is not for data. The 250mb of data for autopay is hard coded to the plan and is free. The $5 in addition to the $10/30 day plan amount is for 100 outgoing minutes.

[Spudster]

@aanthires 

To simplify - all of public mobile's currently offered plans separate the data and talk/text component into two buckets on your payment history. They likely do that for their own internal accounting purposes as customers cannot just choose one or the other.

With the $15 plan, 10 is to the "plan" and 5 is to the data/talk component.

With the $25 plan 10 is to the "plan" and 15 is to the data/talk component

The same rationale holds for the $30-$50 plans where 10 goes for plan and the rest for data/talk component.

[darlicious]

---

@RosieR wrote:

---

@aanthires wrote:

Hello,

I am a student currently paying the $25 plan every month which includes unlimited talk and text and 500mb of data although, for the last 3 months $15 extra every month for more data.  Which I did not add and I personally cannot afford it. Please email me or contact me regarding this issue because I need my money back and this isn't okay. Also for the month of January the public mobile people took out 28 dollars twice in the same month which is not okay. I really need my money . 

There is my email thanks!

xxxxx

removed emial address by  mimmo

---

Hi @aanthires being a student is difficult enough specially this time of covid-19.  Kudos to you!

I think the above posts from fellow customers had already answered your question about billing.  You are not paying extra.  Your $25 plan is broken this way in your payment section -

$10 for your data plan

$15 for your unlimited Canada-wide minutes

and if you register a credit card for autopay you get $2 credit every 30-day cycle, so you only pay $23 (plus taxes) every 30-day cycle.

Please note that this is a public forum so please do not post any personal info or any image or screenshot of your account as it may contain personal information that fraudsters can steal.  Unless of course, you know how to black out personal information.  A lot of customers don't and inadvertently post personal information in the forums thinking they are talking to Public Mobile representative (called moderator here).

Best wishes on your studies

RosieR

REMINDER:  Please do not post any personal information in the forums.  These are public forums and there are quite a number of fraudsters lurking around ready to steal your personal info.

---

@aanthires 

Just in case you were not clear the information provided to you by other members already has been repeated for you by another member who has excellent copy and paste skills ( far better than mine as I prefer to type personalized answers to customers) and is very good at summarizing the hard work of others into their own post so you can see it last after reading the possible answers in your thread.

[RosieR]

---

@aanthires wrote:

Hello,

I am a student currently paying the $25 plan every month which includes unlimited talk and text and 500mb of data although, for the last 3 months $15 extra every month for more data.  Which I did not add and I personally cannot afford it. Please email me or contact me regarding this issue because I need my money back and this isn't okay. Also for the month of January the public mobile people took out 28 dollars twice in the same month which is not okay. I really need my money . 

There is my email thanks!

xxxxx

removed emial address by  mimmo

---

Hi @aanthires being a student is difficult enough specially this time of covid-19.  Kudos to you!

I think the above posts from fellow customers had already answered your question about billing.  You are not paying extra.  Your $25 plan is broken this way in your payment section -

$10 for your data plan

$15 for your unlimited Canada-wide minutes

and if you register a credit card for autopay you get $2 credit every 30-day cycle, so you only pay $23 (plus taxes) every 30-day cycle.

Please note that this is a public forum so please do not post any personal info or any image or screenshot of your account as it may contain personal information that fraudsters can steal.  Unless of course, you know how to black out personal information.  A lot of customers don't and inadvertently post personal information in the forums thinking they are talking to Public Mobile representative (called moderator here).

Best wishes on your studies

RosieR

REMINDER:  Please do not post any personal information in the forums.  These are public forums and there are quite a number of fraudsters lurking around ready to steal your personal info.

[darlicious]

@aanthires 

On your credit card for January as already explained by @Anonymous  if you were charged twice 30 days apart this is normal as that month has 31 days and your billing cycle is always 30 days so this can happen occasionally in months that have 31 days. It also means you can sometimes get no charge in February as it only has 28/29 days.

Also looking at your credit card charges for public mobile your plan price is $25 that appears as your total plan amount in your account but on your credit card it will appear as $28 ($25+$3 tax=$28) if your provincial tax rate is 12%.

In your payment history the $25 plan is charged as follows:

• 30-day plan/forfait du 30 jours........................$10.00
• 500MB at 3G Speed/Mo à la vitesse 3G..........$15.00

The total amount charged for your plan is $25. Do you have an extra charge for a 1GB Data add on at 3G speed......$15? Does your credit card also show an additional charge for $16.80? ($15+$1.80tax=$16.80)

If you do not have these additional charges then everything is being charged normally. However if you are registered for autopay as it seems you are....then you should be recieving the the autopay reward of $2 each month making your credit card charge every 30 days $23+$2.56 tax=$25.56 and your account should show your data details as 500MB+500MB ( autopay bonus)........0/1024 (=1GB).

[mimmo]

@Anonymous  the issue is likley a mis understanding of reading the  payment history, until there is clarification from the original poster your generic  contact mods macro is not necessary. 

also the preferred method to contact mods is to submit a ticket  via SIMon the chatbot, not private message.  please consider updating it.

[Staliger]

@aanthires Can you show us your payment history for the last 90 days, without private information? Probably, we would be able to explain what's happening there.

[Anonymous]

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, via SIMon the chat bot  , It’ll take you to relevant help articles, Click here to get started.
• or if it’s something more urgent, the can help you submit a ticket to Moderator Team. 
• you can send a private message to the @Moderator_Team by clicking here. You’ll need to be logged in to your Community account for the link to work.

• In your message put it, please include.
  
• your account number,
  
• your phone number,
• your account PIN,
• explanation to them nice Team and nice service 
• you have to told them to check it out your plan,and the will adjustment to your account and if the found any Extra charges the will fix it for you 🙂

• Good Luck

[Anonymous]

 @aanthires : Are you possibly looking at your Payment history and seeing $15 for data? Are you wondering what the other $10 line is?

It's possible to pay twice in a calendar month due to the fact this place has 30 day terms. So you could pay on the 1st and the 31st.

You can also save a couple bucks just for setting up a payment card for autopay. It can be one of those prepaid gift cards. And for that you also get another 500mb of data.