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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I already used 100 minutes of call.how can I add again to used another minutes of call

new to me phone

so i got a new to me phone and put my sim card from my old phone into it. it wont recognize it. my gf is with public mobile as well and we tried it with her sim card and worked just fine. so now i have a new sim card but dont know how to activate ...

Plan expired after just setting up new account

Hi i just activated a new sim card for my girl friend and added to that activation a 40$ plan . Problem is that when i enter the account to see her usage and all her things it says plan expired even if i just activated it a few days before its not th...

Reported calls from my number that I have not made

This is probably a question/concern for the moderators to look into, but has anyone else gotten calls from numbers you've never dialed claiming that your number has called them first? I've had this happen twice in the past week now. I did transfer my...

Phone calls

Hi there, I recently switched to the current promotion $35 for 2GB. This plan includes unlimited talk but I just tried to make a 1-800 call and a PM message tells me talk is not included and to go to Self Serve. This is ridiculous... how do I make a ...

Resolved! Amazon and Community Rewards

Hi, my friend is planning to use my code to join public and I was just wondering if amazon is the best place to purchase a sim card? I think that's what I did a year agoSecond question, how do community rewards work? How much do you need to contribut...

Resolved! SIM hasn't arrived in mail

On 07/03/2020 I got confirmation "Your order is on the way to you." but I have not received it yet and it is now 07/20/2020 Please assist. I used the chat bot, it set up submitting a ticket but I can't get past the Verify step without an account (it ...

Plan

I changed my plan from 50 to 25 now I can’t make calls , keep saying. I should ad on cause I don’t have long distance but the number is local

Resolved! No service, but I have 23 minutes and purchased an add-on

Hi,This morning I woke up to not having any service on my plan. I have been with public mobile for about a year now and had never had these issues. I am in southern Ontario. My plan had 23 minutes left and I have a purchased add-on of another 500 min...

Payment Voucher does not work

I bought payment voucher from superstore and i called in *611 to put credit in my account but it does not take any pin numbers on the receipt. There is an error showing up. Please help.

Data Plan used up???

Hi, My data plan is out of data but i checked the usage and have not used 1 gig of data this month. Also July 8 i ran out of data and added 1 gig to my plan that I thought carried forward. On july 10 my regular payment was issued and I have not used ...

Unable to process payment for plan setup at time of activation

I am trying to activate a new sim card I ordered. I go through the first 3 screens without any trouble. However while trying to make a payment the last screen, I get the message "Sorry, we are unable to verify your card at this time. Please ensure yo...

My phone won’t work

I recently got back from the states to visit my grandma and before I went down I tried to purchase the US roaming add on, and it didn’t work it said my account was suspended. I was able to only make phone calls not receive them or send or receive tex...

Phone bill

I can’t pay my phone bill

Resolved! Re: Password reset

I got lock out of my account and forgot my password and security answer please send me a reset pin

minutes not showing

Why is my data not resetting every month

My sons account , the data is supposed to reset every month (billing cycle) In his usage part is says he's used 75% but when i look back it, that amount is cumulative over life of phone. Why is this?

1GB-add on

I purchased 1 GB add on， how long does take fror me to be able to use it after the purchasing?

Resolved! Sim Card and account creation

Hi there, I have been trying to connect with Public mobile. I purchased a sim card and tried to activate it without success. Let me know how thanks. I have no phone connections at the moment. ThanksPamela

Have auto-pay setup and it didn't pay

Hello there, Have my renewal date today and auto-pay setup but when I checked my account via WiFi it said my account was suspended. Have tried to manually pay for my fee but it says my credit card is not valid. So was wondering has my credit card b...

Re: service got suspended while on autopay, can not access my account

been 3 days since ticket submitted, nothing from moderator yet

Password reset disabled

Can anyone see this message? I have put 2 different tickets in for help from the mods, both times it said they would respond within 48 hrs. this afternoon will be the second ticket that expires without a response. I need my password reset to my self ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! I already used 100 minutes of call.how can I add again to used another minutes of call

new to me phone

Plan expired after just setting up new account

Reported calls from my number that I have not made

Phone calls

Resolved! Amazon and Community Rewards

Resolved! SIM hasn't arrived in mail

Plan

Resolved! No service, but I have 23 minutes and purchased an add-on

Payment Voucher does not work

Data Plan used up???

Unable to process payment for plan setup at time of activation

My phone won’t work

Phone bill

Phone bill

Resolved! Re: Password reset

minutes not showing

Why is my data not resetting every month

1GB-add on

Resolved! Sim Card and account creation

Have auto-pay setup and it didn't pay

Re: service got suspended while on autopay, can not access my account

Password reset disabled

Password reset disabled

Port number from Virginmobile

Port number from Virginmobile

Port number from Virginmobile

Help!

Help!

Do you customize your phone?

Subscription change

i phone 8 to i phone 13

How to resume service without reactivating stolen ...

Quitting PM

Sim Card Not Recognized