Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
- I have already placed in request to port in my PC Number to TELUS.- What happens post the number transfer, how do I get to assign PC my account a new number ?- I tried to look to open a new ticket, but couldn't find an option from where to open it.
Anyone else notice these slow 4g speeds after changing to the 15Gb plans and using past 5Gbs...?
How do I change my user name?
so whats the contact number if im not using a public mobile phone?
Hi,For the last week and a half, every time I tried to log in, I am asked to verify so I do via SMS but then after I verify I'm asked to log in again but then when I log in I'm asked to verify again so it's a never ending cycle. Anyone else experienc...
SIM works fine on another phone but can't connect/register to Public Mobile on this Samsung A10e any longer
I had 5.5 points, and I redeemed 5 points for the 200 MB of data, but I never received thrse 200 MB. Can something help me with this? Thanks!
On Nov 4 I purchased US Roaming but received a message that I have used all my phone minutes and “Sorry, your plan does not include sending texts while in the US. Incoming texts are included. …”. Did I misunderstand what Roaming included?
Hello. Recently started to experience phone call dropping - estimate this happens less than few minutes into the conversation. It has happened on my iPhone (13Pro), my wife's iPhone (Xs) and my daughter's (Google Pixel). So I do not think it is ha...
My old plan cycle is Nov 7 to Dec 7. The payment has been charged through my credit card on Nov 6. I changed the plan to the 15G and paid another $40 today. Am I getting the credit for what I was just charged for the old plan on Nov 6?
So the last two times I visited the US and didn't purchase any Talk&text Add-ons and yet I regularly received texts from Public Mobile telling my to purchase roaming. Wish it would stop but I'm guessing that's not possible.
I am no longer receiving notification of a voicemail on my iPhone.Any ideas? Thanks
tried all 5 of mine and none submit. no issue with cards. tried postal code all caps and lower and with space ?
How to discontinue mobile service
I'm wanting a better camera and am looking at a Google Pixel 6 Pro. I rarely use a cell phone and the basic 3G service I have is fine for me. If I buy this phone, will I be able to continue the service plan I Have? Thanks
keep getting max logins can not do a thing with my account I am locked out trying to cancel a number 2nd sim and gosh I see nothing about cancelling a number?
If you participated in the August 2022 $25 RAF promotion and signed up one person would that have made you ineligible for the September 2022 $25 RAF promotion to receive the $25 again? Had this come up in a discussion with a customer service agent. M...
Hi there,I would like to park my account for 1 month from Nov 06 to Dec 06, but your system was down the last 2 days, I wasn't able to, now payment already deducted. Could you stop this month or push the payment to next month of service. I am going a...
I just got a text from public, saying I've used 100% of my data. And suddenly my mobile data stopped. When I got home; I logged into my account; and I still have 3 add-ons showing in my account with plenty of data left. 1GB add-on with none of it use...
So here's what my account looked like yesterday: Looks good, right? So I did a bunch of speed tests and downloads and stuff, used a lot of data yesterday And yesterday, my plan was this one: And today ... My plan has changed: And the usage looks...
Trying to access my account. Can not access or create an account to change my billing info
I recently received a txt message to upgrade to 15GB 4G at $40/month. It says on the message that I could share the same plan with other but I don't know how?? This specific plan does not show online for everyone.
Hello, Under add-on usage on my account page the following is listed 5 GB5GB one-time data bonus5 GB left 2 GB2GB one-time data bonus2 GB left How do I get access to this bonus data, I am running out of data again this month and one would think it wo...
Hey there, i need to cancel my service for about 6 months, what are my options? Thank you
Hi, I have the talk and text us roaming package and the us 1gig roaming. The text and data is working but I can't make phone calls. Is there a way to troubleshoot this?
How can I contact them?I just wanna ask about my auto payThey charged me twice.!!!
Ok. The motherboard on my computer blew, so for the moment I'm using the phone for Internet. And I can't find a place to put money in my account, because I'll need to renew early.Also, my bill was listed at 36$ something then I accidentally clicked ...
