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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26661 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38578 Views
  • 185 replies
  • 29 Bravos

Resolved! after my 1GB data limit there is no 2G data

after my 1GB data limit there is no 2G data. its literally no data. my plan says unlimited data i.e. after the first 1GB at LTE, I would get unlimited data at 2G. there was no data at all, couldn't even send a whats app message or open google maps.

gnanabk by Great Neighbour / Super Voisin
  • 1721 Views
  • 13 replies
  • 0 Bravos

Resolved! My phone service cannot work

Hi, I am a new user of public mobile. This is my second month. I made payment timely, But now , my phone neither dial number out nor receive any calls. Who can help me ?

xiaoliu2008 by Good Citizen / Bon Citoyen
  • 1494 Views
  • 12 replies
  • 0 Bravos

Resolved! Data stopped working

Hi there, My data stops working on the last/first day of the month. According to my usage, I still have MB available but I can't access internet on my Iphone.Please help. 

Jcandid by Great Neighbour / Super Voisin
  • 609 Views
  • 3 replies
  • 0 Bravos

Resolved! BUY THE SAME ADD-ON TWICE

Hi im now in the us and my calling add-on finished and i cant buy a new one why?

ISIYGRN1 by Good Citizen / Bon Citoyen
  • 1993 Views
  • 18 replies
  • 0 Bravos

Resolved! I didn't receive my sim card

I have not received my SIM card. My order has been placed since February 8, 2021, can you tell me where my SIM is?

seydimoha by Great Neighbour / Super Voisin
  • 739 Views
  • 4 replies
  • 0 Bravos

Resolved! Adding data to Over Limit Plan

Hi All My Son used all of his data for the month and doesnt renew till the 7th of April i went and added $50 in Data by using my credit card to his account and still has no data Help!!!!! lol

JD4ME_99 by Great Neighbour / Super Voisin
  • 1503 Views
  • 9 replies
  • 0 Bravos

Resolved! Did not receive the SIM

Hi Team,I have applied for online SIM on March 23, 2021 but still waiting for the SIM. I can not see or track the status. Is there a way to do that?

datagenx by Good Citizen / Bon Citoyen
  • 1422 Views
  • 12 replies
  • 0 Bravos

Resolved! login has been disabled

I used my email address for a PublicMobile account a couple of years ago, but I let the service expire.I'd like to use PublicMobile again, using that same email address, but now when I try to login, I get message "login has been disabled". I don't ha...

t3rrymac by Great Neighbour / Super Voisin
  • 772 Views
  • 3 replies
  • 0 Bravos

Resolved! spam email

anyone else get a spam email purportedly from Annie Yang using the Public Mobile email? 

lsuth by Great Neighbour / Super Voisin
  • 820 Views
  • 5 replies
  • 0 Bravos

Resolved! Fix email

How to fix an email that was put wrong on a account?

Queen by Great Neighbour / Super Voisin
  • 849 Views
  • 4 replies
  • 0 Bravos

To make a payment on my account

Hi there How are you doing.I have try 3 or 4 time to make payment with my visa debit card but iy didn't go through .I had my bank supervisor on line with me .and after several try she ask me to contact public mobile.please help as I register my card ...

nanaji by Good Citizen / Bon Citoyen
  • 1576 Views
  • 7 replies
  • 0 Bravos

Resolved! Wrong referral code

Hi, I entered the wrong referral code when activating my SIM card today. Is there a way to change this? Thanks!

200mb data add-on not showing up in data usage

 Hello! I received a 200mb data add-on as part of a promo:  But I don't see it listed under Add-on usage: Is it possible to see how much of the 200mb add-on I've used after the base plan data has been exausted? Please let me know!   edited by compute...

sd0402 by Great Neighbour / Super Voisin
  • 1097 Views
  • 9 replies
  • 0 Bravos

Resolved! New Billing Date?

Hello Public Mobile.I have recently (a couple of months ago) joined this company. The Phone service is good and affordable. I missed my Payment on March 20th, 2021.My question is, if I make a Payment tomorrow, will my Billing Cycle restart at the 1st...

DeltaNumaris by Good Citizen / Bon Citoyen
  • 1968 Views
  • 21 replies
  • 0 Bravos

Resolved! User Account did not register, but SIM did & now wont work

I tried to activate a new SIM on a new phone. I entered the SIM, created an account with my email, choose a plan, and entered Visa number. Then the Public website got hung up & I got the spinning wheel of death. Activation Support Line told me to clo...

WritersTears by Great Neighbour / Super Voisin
  • 1804 Views
  • 6 replies
  • 0 Bravos
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