Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I tried to activate a new number for my student, It did not receive the text code from public mobile, The number I tried to activate is xxxxxxxxx the name of the account is xxxxxxxxxxxxxx. apart from inserting the sim chip, is there anything els...
I am having trouble login into my daughters account. I need to change the visa number and I can't seem to login. When I type forgot my password, it says that that my login failed, try again. Can you offer help?ThanksBryan
Hi. I have bought a Public sim and now need to activate it and buy a plan. However I am told that my card needs to be registered in Canada and it is registered in the UK. Can you please help me with this problem? Many thanks.
I was traveling and lost my phone sim card. My plan is still activated and I want to get a new sim card from the PM using the old phone number. However, it seems like I cannot transfer phone number between Public Mobile accounts. How can I keep my ol...
I don’t know why I can’t sign in. I tried many times but still cannot sign in. Even though I gave my email and answer the right answer. It still shows I am wrong. Pls help
If I am set up for automatic payments, then why is my account suspended?
Please check your record for my usage of International calls, I only used 25 minutes from my 500 mins, and now I received a message from your company I only have 9 mins left. I have a few urgent calls need to make later! Please check for my usage. ...
Hello, I am not receiving any texts from an android. I own an iphone. Thoughts?
Hey guys, Having one hell of a time here. I was robbed and stripped of all my devices, and funny enough all associated back up paper trail notebook that had all of my email log ins and passwords etc. All of the stated emails, cell number (Public #)...
Hi I bought a new SIM card. Trying to activate it. But I can't! When I try to creat a new number is says that "No numbers available for selected city" (Toronto). What to do? I can't register a new SIM card in Toronto?
ISSUE RESOLVED NOW Not able to make calls to India Even though I have only used 17min of the available 500min. I made calls to India two times and now I'm not able to make calls using the above offer that I received. Edit: I was using 0091 to make...
As the $10 plan has now increased, if I switch to the $15 plan will I keep my old rewards plan ($3 discount for 3 years) or will I loose it? And secondly will I get the bonus data (250mb) Thanks
Does anyone know where I can get these in the Toronto area?
Hello, I am travelling from Calgary to Winnipeg and my phone is not working in Winnipeg. I have Canada wide minutes. I cannot place a call and I cannot receive calls. Please advise on how to get service while travelling within Canada. Thanks.
I'm on a camping trip and want to buy a data pack for 5-10GB of extra data. However on the add ons page I can only buy data packs in 1GB increments for $15 each. Is there a way to get more data at a better rate?
Hi all, Wondering about an issue I am experiencing with sending texts. Sometimes they come up as failed and they ask me to switch over to "send using sms".. Is there something that I can do so that all my text messages always get sent via sms as oppo...
Hello, I waited at least 1 month and I did not receive my 10$ bill credit when I was referred. Can someone please fix that?Thanks
Hi, so I am off the the US for 5 days, roaming will only be used for google maps and 911 if necessary. The present 5 gigs of data on my phone won't work right? I have to purchase a data add on right? Just want to clarify, TIA
Hi, I just activated my SIM card this morning and can't use the phone - I keep getting a msg cellular network not activated for voice, and data plan shows old carrier information ... I could not reach any live agent, kept going round and round with ...
Trying to get a list of compatible devices here: https://www.publicmobile.ca/en/on/get-started But the list only shows blanks (on Edge and Chrome).
Is the system having problems with renewals on Autopay? I had a note in my account to disregard the account suspended if I am Autopay. What is going on? Can't reach customer service through the auto bot - keeps telling me a log in error and yet he...
Is there a change if you call forward your number to another number
Hello, I am new to Public Mobile and wanted to ask how I can find where my sim card is at. I only got a confirmation email after I have pressed confirm order. No tracking number been sent
I am visiting in the states from Canada and I am wondering, if I want to call home, (back to Canada), will that be on my regular PM plan or my Roaming plan?Thanks!
I need to access my account and I’m locked out. Won’t allow me to resetbpassword
My bank card stopped working on Public Mobile site only,the card still works fine on any other app.I recently put my bank card on my girlfriends account,as Snow share the bank account,my card stopped working next time I used it on Public Mobile site....
More than a year with Public Mobile, cellular data never works!!! So frustrated!!! I was told to update all the apps on iphone. What this to do with apps? I do not understand it. When I used the other service, I never have this issue.
Hi, odd problem here: My SIM card/phone was overseas for the last 6 months, but I kept my account active with the $15 for 30 days plan and auto paid the monthly amount to keep my account active. I am back in Canada now, and I can make calls out from...
Hello, I paid for service and wanted to call however I could not. Whenever I try to call, it says “sorry we cannot complete your call since you don’t have an active plan on your account”. Please I need help. I need to call.Thanks
