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Number Change Issue

Great Neighbour / Super Voisin

I tried to change my service from public mobile to another provider but I was not able to transfer the number as the account was not activated. I need the account to be activated for the number to be transferred. 


Mayor / Maire

HI @jasvir81   Only number from Active account can be ported out.    The only exception to this rule is that if you are porting into Koodo or Telus (becausel PM/Kodoo/Telus are all the same family)


But if you are porting elsewhere, then no, you have to resume the account for one month


You still have your login to My Account?


Mayor / Maire

@jasvir81   Sorry to hear that, but you'll have to activate your plan and phone number yourself, from inside your My Account.   It's easy.

Mayor / Maire



Can you log into self service and activate on the cheapest plan so you can port out. The plan is $15.