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Number Change Issue

jasvir81
Great Neighbour / Super Voisin

I tried to change my service from public mobile to another provider but I was not able to transfer the number as the account was not activated. I need the account to be activated for the number to be transferred. 

3 REPLIES 3

hTideGnow
Mayor / Maire

HI @jasvir81   Only number from Active account can be ported out.    The only exception to this rule is that if you are porting into Koodo or Telus (becausel PM/Kodoo/Telus are all the same family)

 

But if you are porting elsewhere, then no, you have to resume the account for one month

 

You still have your login to My Account?

 

walker1
Mayor / Maire

@jasvir81   Sorry to hear that, but you'll have to activate your plan and phone number yourself, from inside your My Account.   It's easy.

JK8
Mayor / Maire

@jasvir81 

 

Can you log into self service and activate on the cheapest plan so you can port out. The plan is $15.