Can't send or receive messages to and from others

[wildwest]

I just switched my plan from fido to PB last Thursday night.  But I still can't receive text messages from others, I can't send messages to some people (Shaw customers).  I can only receive messages from PB customers.

What is the problem? Anyone can help me with this?

[wildwest]

thank you! It's fixed! I did call them but it kept me waiting a long time I had to give up.  I emailed them regarding the problem, someone from telus contacted me and solved this problem.

[HALIMACS]

@wildwest 

I presume you responded YES to the port authorization request upon moving here?  

If not, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Have you checked your RCS settings (iMessage or Chat) to see if maybe they're impacting certain SMS functions?

I presume calling in and out works to all these folks?  Check that too...

[walker1 · Accepted solution]

@wildwest   Sounds like your port request got stuck and isn't finished.

I'll send you a phone number to call to get that sorted out.  Check out your mailbox.