Code

[CanadaWorld]

I’m not getting the code to reset my password 

[hTideGnow · Accepted solution]

HI   @CanadaWorld  did you request to send the reset password to email or phone?

if you are really unable to get the code, open ticket with CS agent  at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[walker1]

@CanadaWorld   Try having it sent to your phone or email address.  Look under the junk and spam mail too.