Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! autopay bonus data

When you set up auto pay, you will get bonus data, right? But my son's plan did not give him the bonus data, what should I do to get it Thanks.

Resolved! changing a sim card

I am taking a month long vacation in the UK and want to put a UK SIM card into my Iphone to avoid roaming charges. Can i do this? If I have an unlocked phone I am told this is the best thing to do, but I don't know whether my phone is locked to PM....

Resolved! Change plan old rewards apply

If I change $15/30days to $25/30days plan, I have 2 loyalty, 3 referrals and 2 autopay rewards right now, these rewards keep applying to my account?

Resolved! International texting

For the $15 / plan, Does international texting mean I can receive texts from anyone around the world, or does it mean I can text from anywhere around the world, or both?thanks!

Resolved! Going away for 6 months

Can I hibernate my account for 6 months and get my number back when I return from South America? If so is there a charge for that? Thanks

Resolved! I need activate my account

I did not respond to the email from Telus asking if I wanted to change to Public Mobile. Now I do not have anyservice

Resolved! Need help

Needs help paying my bill forgot my password and I have an new email address

Resolved! charged twice for this month

I was charged twice this month

Cannot access Voicemail

I can't get into VM as it says all the minutes have been used. This is on the $25 plan that indicates it is has unlimited Canada wide minutes available. Are VM minutes outside of that? If so, how many minutes are permitted per month?I've tested th...

Resolved! request a return or exchange of my purchase iphone 8 plus

I purchased a refurnished iphone 8 plus from the public mobile website on-line on March 30, 2022, but finding that the phone is defective (icons button not responding/stopping oftenly, need to press power button and home button again to continue. ...

Payment probkem

i made a payment but the payment did not go through

Resolved! Account balance transfer

Hello All,I had a question about Account balance transfer,For instance: If I have two separate Public mobile account and I want to transfer balance from one account to another one,what are my options? Realistic Answer will be much appreciated! Thank ...

Resolved! International Roaming

Hello All,I was wondering if there is an International roaming option available to a public mobile cellular (To simply: for example, I’m currently in Canada and going to Asia with the same Public mobile Sim card, and I am looking to use public mobile...

Resolved! SMS not working

I have tried everything -> https://productioncommunity.publicmobile.ca/t5/Get-Support/iPhone-on-15-plan-How-to-send-SMS/m-p/426241#M83425 I paid for US Roaming - Unltd. Txt/Itinérance É-U - Textos illimités 3 times already in the past 12 months, lost...

No calls from unknown numbers

Hiboth my wife and I recently changed to public mobile. Neither of us can get calls from unknown numbers, the phone doesn’t ring with mine and goes straight to voicemail with hers. No settings are different on our phones than we had with our previous...

Resolved! Locked out of account

Hello,.I need back into my account to change my payment! Help please!!

Looking to nest in back yard.

Receive less texts

I am receiving too many texts from public mobile. Can I receive less and change my notifications or can we set it up as email only? I am referring to the updates on my bill. We have autopay and don’t need updates

Resolved! Data has not worked for months. Can I get a data add on as credit?

My data has not worked for months. I tried all solutions and even bought a new phone. Finally I fixed it this morning. But after months of being unable to use the data I was paying for, I hope that Public Mobile will be able to offer me credit or a d...

Add on

I added funds to my account, to cover the regular payment as well as an add on for US access, but it says my account has expired and i can't seem to purchase the add on.My account has not lapsed - i think it just happens to be the day that everything...

Calls from Condo Front Door to Galaxy S9

Until yesterday everything worked as normal. When someone would call from the front door it would ring through to our respective cell phones. Hers a Galaxy S9, mine a Pixel 5. Then all of a sudden calls from the front door to the S9 don't ring throug...

Resolved! Auto Pay - Account Suspended - Day of Renewal - Can't Buy Add-ons Even with Balance

Hello. I am trying to buy add-ons the day of my auto pay renewal but I cannot. I am told my account is suspended even with more than 2x the monthly credit needed in my balance. Can you force a reactivation? I tried by adding credit and it didn't acce...

Resolved! problem with payment

my wife (xxxx) and I (xxx) are using public mobile. our numbers are xxxx and xxxx, respectively. our first autopayment was around 28th of the month and then each month the autopayment is done 2,3 days earlier the last payment. it means that the payme...

Resolved! cant access my account

my email is not working and i have forgotten my password could someone help me please?

Resolved! How to I reprogram my voicemail?

Hello, I previously had setup my android phone to call forward to my landline phone number. I now however want the calls to stop forwarding to my landline, and go back to having calls received on my cell phone's voicemail. However, when I go to forwa...

Resolved! SIm not active

I am agent and I have made account for the customer but customer said sim is not active

Resolved! Cancel account

We had 2 international students from Jan 2021 to June 2021. Both signed up for Public Mobile, which I put on my card to save them money. Both left Canada in July of 2021, yet I am still being charged each month. I'm not able to sign in to my account,...

Could the main page of My Account be changed.

Could the left column only have My Data & Add-Ons and all the other stuff be on the right column? That way viewing or printing would likely show all on one page vs 2. I would think the most viewed is looking at what’s left. @J_PM

Resolved! Wondering why!

I just activated my account and besides my payment , I got charged 10 cents twice. Anyone know why?

Resolved! So No 4G plans offered anymore?

I haven't been on here fro a very long time. I was on a forum elsewhere and a person said they were looking for a new phone company because something happened and they were no longer getting 4G. So I guess its true. I dont see an option for 4G on the...

Community

Forum Posts