Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi my order # is 198504. My envelope had a small slit on top but I hadohad it from the side. The envelope is empty. I didn't get as card I've been waiting a week to get. I dont know-how to contact big boss man but I think this is BS. Either the envel...
Hello! I was wondering if you receive community rewards when you post in the section about interests? Or if you only receive rewards from actual PM related themes? Thank you in advance!
My $15 plan notified me that I had only 10 min. left so I changed my plan to the $25 one. When I went to use it, my phone said I could not make a local call because I did not have a long distance add on.....WTF?
I love Public Mobile and the extras they provide. My question is how do these promos work? Do I have them for a buffer each and every month or just until I use them up? I never use all my provided data so I'm not sure about this extra I've been gi...
What is the best way to earn the most rewards? I've signed up for autopay and I'm trying to be active in the community, anything else I should be doing?
Hello people, I'm having an issue setting up my data. I have a new account, just got it yesterday. I have an old iphone 6s from 2017the help article says:"Here’s how to set up data in 3 steps:1) Tap:SettingsCellularCellular Data Network2) Input this ...
This seems to be absent in the plan details compared to the others. Is it not included?
Should be in Lounge methinks
Hello I have 4 phones with Public Mobile which confuses me sometimes when trying to keep track of different emails and login info. One of the phones was lost on a jobsite a few months ago. I tried getting a new sim and setting it up on the website bu...
Hello, i pay my account 25$ per month -2$ for the automatic payment but the real amont in my bank acount is higher (26,44$). Is it just taxes?Thanks for your answers!
Dear Public Team, I have been charged 42.94 for a $ 40 plan. Also $2 autopay credit is not deducted. Kindly look into this.
Seriously, how do I contact someone? I received a sim card yesterday and when I try to activate is says the number is invalid. The bot does not help nor will the chat.I also keep getting locked out of my account and have to constantly reset my passwo...
I added 2 g's of data yesterday and my account only shows 1 G. My transaction history shows a withdrawal of the $40. that I had added to my account. Is this what should happen?
I have an iPhone 6 right now and bought a new iPhone SE online and was wondering about how it works when switching sim cards between phones and if my data/apps would be saved if I just took my sim card out and into the new phone and if it would work ...
Hi, we got a PublicMobile plan for our foster kid and set up autopay with our CC for it. He's since moved out and we do not have access to his PM account or to the phone so what's the best way to remove our CC from AutoPay on the account?Let me know...
no phone service but access to data ???
I have a phone with a global cell provider. It includes a US based number. I also pay a monthly fee for a Canadian number so calls to me from within Canada are local, wherever I am in the world. Can I port that second Canadian number to PM? Thanks
I cannot pay for my service online
when do we get the credit for the community rewards? cause my available funds is still the same amount and my renewal date is May 10
I need to switch my plan but I can't access my account nor can I reach a customer service representative I need help I had added some money but it doesn't work due to me having a different plan I need help
Hello. I'm trying to call a conference line with the number 712-432-xxxx but I receive the message, "Hi,! Public mobile here! Sorry! Talk is not included in your plan' hwich is not true as I have unlimited calling to the United States. thanks for any...
I signed up for the flash sale, which was:"Flash Sale.Limited time.Activate on any plan $25/mo or higher and get your next 30 days for $0 online only*. Activate by May 22nd using the email address submitted below to receive this offer.Submit your ema...
I have 1 GB of data. I haven't used it yet as I'm always on wifi. Every day there is a small amount of data used at a certain time, e.g., 1:44 then exactly an hour later another bit of data is used, e.g., 2:44. It happens every day at different ti...
If I add data to my plan, will it last until it's used up or will it go away at the end of my billing cycle.
I am not looking for help, thanks to all, I would like PM to correct this simple issue so we don't have to keep dealing with it, simple.
Keeps locking me out. Cannot remember security question answers
i have a account with public mobile, on my samsung s7 edge. it broke, so i am trying to put my sim into my iphone 6, and its carrier is apparantly public mobile 36.0.1 yet the iphone is saying its not supported sim and i need to contact my carrier. w...
I just received my SIM card and created an account. My SIM card is in my phone properly and all is working, except I cannot receive phone calls. It appears from the message boards that there is an ongoing issue with self-serve porting. I have tried u...
I have no service on my new SIM which was activated online
I’m having a hard time cancelling my account, I already transferred to other network but i can’t use my old number because public mobile won’t allow it, how come? I cant find customer service contact number? I need help.
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