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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 167 replies
  • 18 Bravos

Resolved! 5gb promo add-on not recieved

Hi,I'm new to public mobile. Moved my mother and my wife to public with 25$ plan but don't see any 5gb add-on after activation on June 1st. Please advise how to get it. Thanks. Avi

avicricket by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! SIM unlock code

Hello I'm entering a SIM unlock code that I registered with my account but it's not unlocking.Any suggestionsThanks

miken001 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Unable to process this transaction

My credit card expires soon so I attempted to add its replacement with updated expiry.  Unfortunately I get an error message when trying to change the card.  Card is tested as working this morning, and from what I've read on other posts, this may be ...

jonathan391989 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! Call failed message

I just activated my account.  I did not port an old phone number.  I cannot make outgoing calls (I get a “call failed message”) and when someone tries to make incoming calls to my number it goes straight to voicemail? In addition to that, I lost serv...

supergoalie05 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

$15 100 Minutes Limited Canada Wide - Minutes Usage Error

Hi everyone,  I've currently been with PublicMobile for the past two months. I'm currently using the 100 Minutes Limited Canada Wide plan with the Autopay feature in order to get access to the extra 100 MB of data.  It's been great so far, however la...

knhanextra by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Suspend service for 3 months

Hi AlanI have a questionCan i have on hold the phone service actually i am going to europe for 3 months.

b4basir by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! New promotion 25 with 5G

Hi to all I am new in here my question is I just activatied the day before the 25 dollar plan for bonus 5G so is that any way I will be honor that promotion as well currently I am on the 40 dollar plan?

vincentwl by Great Neighbour / Super Voisin
  • 17 replies
  • 0 Bravos

wont let me change plan

finally got into my account after forgetting password now it wont let me change my plan every time i try to go to the page it says oh no something went wrong. have signed out and signed back in as suggested. still doesnt work

TheViking by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Phone goes to Voicemail

When the phone rings and I try to answer it, it goes to voicemail.  I did check to make sure that the phone is not on do not disturb.  How do I get to answer my phone?

Lori287 by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

Not getting refer-a friend reward

I have not received the refer-a friend reward on my account since August 2018.  My friend still has their account. Thanks

Icemaid by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Mod & Tech Hours?

Can anyone tell me what kind of hours mods & the tech department are available?I have been without ANY CELL service for 6 days now, and a tech help ticket has been started, but I can't get any answers as when I may get help or what hours the tech peo...

Resolved! Re 1day June 1st 5G sale

Re 1 day sale june !stHi I ordered a sim card for my son on june 1st received the email saying he was eligible for 5G one time add on for 25 dollar plan or above, my question is if he changes plans at a later date does the 5 G remain or does it  get ...

RossN by Mayor / Maire
  • 25 replies
  • 0 Bravos

No service... no message,.. no answer..

i, It’s has been 4 days, either today , I sent several mails to moderator  about my account has been suspended due to insufficient funds. But It was set up for automatic pay, so I didn’t receive answer at all.No resolve... no call .. no message.Pleas...

Thanhhoaphan by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Public mobile plan no local calling no local text no nothing

This is complete dog ---- I haven't had my phone for 2 days and i use it for my business public mobile says there the best company but they suck ---- every time i message them no response I'm tired of my active plan that I pay for not working what th...

Richardkt by Great Neighbour / Super Voisin
  • 21 replies
  • 0 Bravos

No service, no solution, no response,

Greetings,  I have had no phone service as of Saturday night, followed all suggestions on discussion pages, performed all whacky phone tricks with no success, have left three messages with moderator team, no response, and now I am at my wits end.If t...

imilroy by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos


Hi, Just recently made an account with PM for someone that I know and I'm having issues signing into the account. When I requested a password change for some reason the email that they are using doesn't seem to be working as it says there is an issue...

tiger_lin by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Partial port of number

I have a Speakout phone service & PM phone service. Last Saturday I ported the number from Speakout service to my PM service. The ported number is showing in my PM account. The problem is that phone calls & text are still going to Speakout, not PM. H...

np10 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Data Stopp Working

I would like to start by saying that I’ve been delighted with the service from Public Mobile for over a year now. My data has been working perfectly until I purchased a US Add-on. I bought the 10-day US roaming add-on for a 3-day US trip and immediat...

Nichlee by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Plan didnt change on scheduled billing date

- New customer, started last month with the $15 plan.- After a week decided to upgrade to $50 plan.  I toped up my account to $50.- I did the change (in the same first week) in self serve for new $50 plan to start on next billing cycle which was yest...

skyghost by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

Coverage in mountains

Thers's no signal when I travelled in tourist guide's vehicle from Banff to Icefield. But somehow the tourist guide's cell phone had signal! Is it because around the Rocky Mountain?

hycm53 by Mayor / Maire
  • 7 replies
  • 0 Bravos

unregistered sim

ive activated my acound and my phone number has been ported but my phone still says unregistered sim

bhaven71 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Strange Number Calling Me...

Hi, Last night around 11:30 pm and today at 10:48 am I got a call from a number (011 678 510 0227), they ring once and hang up. Google provides me with this when I search the number: How do I block calls with PM?

Barryere by Great Citizen / Super Citoyen
  • 20 replies
  • 0 Bravos

Phone plans

There is no other carrier out there with the cheap phone plans that public mobile has to offer

Benjy by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

setup for autppay but not auto renewed

my plan did not autorenew even though I have set up auto pay, can you explain that please? I need my phone service back immediatley, how could this happen?   I know I was set up for auto pay, I go the $2 credit.this is my first cycle and I am very fr...

mynewhome by Great Citizen / Super Citoyen
  • 17 replies
  • 0 Bravos
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