Incoming Calls Not Working

[itsajoke]

Hello Public Mobile,

I recently ported my number xxxxxxxxxx and I can not receive any incoming calls yet my account says its active. Can you help please.

Regards,

xxxxxxxxxx

[JL9]

Guess the personal info thing will be here until eternity lol

[BKNS27]

@itsajoke 

Please note that this is a public Community forum and there are no PM staff here.

As noted by @darlicious, your porting is not completed if you didn't reply to the text with YES from your previous carrier with their SIM in your phone within the 90 minute window.

You can also check if your old SIM still work in your phone. If it does, that means porting was incomplete.

The only way to have the porting process restarted again is to contact a CS_Agent by private messaging or Chat and type in porting problem on this Community page.

Remove your personal phone number!

BTW, is it a joke? @itsajoke 

[darlicious · Accepted solution]

@itsajoke 

Please go to the little arrow to the right of your post and edit out your personal details and phone #. Thx....then else can help.

Edit:

How long ago did you activate and request porting? If it is within 90 minutes immediately put your old sim card back in your phone and reply YES to the PAT (porting authorization text.) If it has been longer then that you will have to call the telus porting department in the morning or contact customer support to reinitiate your porting request. Leave the old SIM card in your phone and usr it's services until you get the PAT. Once you reply YES you can put the pm SIM card back in and reboot. Your port will complete in a few minutes to a maximum of 2 hours.

If you would like the telus porting department phone # just ask and I will private message you with it.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.