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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't Create Account

Hi All, I'm trying to migrate my phone services from Fido to Public Mobile and port my number from Fido. Recently, I purchased a Public Mobile sim card at a WOW Mobile store. Now I'm trying to create an account but I'm being asked to enter a Public M...

Resolved! https://activate.publicmobile.ca/ does not load, looks like admin login page?

Hello,Trying to navigate to https://activate.publicmobile.ca/Page does not load on either firefox, chrome or edge. Goes to some kind of login like what an old router would have. Have tried incognito mode. Page worked yesderday afternoon?Thanks,

Resolved! Phone

My daughter gave me her mobile phoneIMEL#xxxxxxx I need you to update IMEL*on fileso I can use this phone Edit by mimmo removed personal info

Unable to Process Transaction

I've been trying to make a payment for several weeks with no success. Was using different credit and debit cards, nothing works. Now I'm about to lose my number and stop using Public Mobile because of the bug in the system. Need help with resolving t...

Activating problem

Resolved! Activating problem

Hi thereI have a problem with activation of my sim card during which I entered the wrong number for IMEI. I got charged but putting over the number for activation failed, what need to do now?

Re: Public Mobile eSim?

Public Mobile eSim?

Hello Public Community! As we are entering Fall 2021, I was wondering if Public Mobile finally adapted eSim? Does anyone have any updates?

First Call Always Goes to Voicemail even with Do Not Disturb set to OFF

I read some threads about this issue being related to the Do Not Disturb feature on phones. I have an iPhone X and when my screen is locked (and Unlocked), callers will go straight to voicemail. I have disabled all DND features on the phone and reset...

Resolved! why I don't receive my loyalty rewards after plan renewal

Hi, I received a message on Jul3 that I'll receive $ 1 every 30 days on loyalty reward from Aug payment because I am successfully renew my plan. On Aug 28, you still deducted 14.56 by auto pay instead of $13.44. Please let me know why. Thank you.

Unable to make or receive calls

I am unable to make or receive calls. I have tried the following solutions:- restart phone- re-insert SIM- toggle airplane mode- toggle wireless and data- soft reset phone (volume and power)- verified minute balance, not used up yet This has been ong...

Resolved! Forgotten 4 digit passcode - how do I retrieve or reset it?

Hello. I wanted to buy an add-on after running out of data this month, but get asked for a passcode which I can't remember. I can't find out how to retrieve or reset it, but it looks like I need the help of a moderator by posting here. Help! Assuming...

Changing info on account

Resolved! Changing info on account

I have had a public mobile account for a few years and never thought to change information on account when I moved. My credit card expired and was issued a new card. Public mobile needs the new expiry date but when I went to sign in I can't remember ...

Network problem

I have created an account for aidan xxxxxx my son and activated the sim card with a new phone number to my old cell phone for him but it is not connecting to the newtwork. What must i do? edit by mimmo removed last name

Call forwarding from area with no PM coverage or rouming

Resolved! Call forwarding from area with no PM coverage or rouming

HelloI'm travelling with my PM phone at Dominican Republic.Currently there is no possibility to purchase add-on for roaming to set call forwarding directly from the phone.Is there any possibility to set call forwarding to other Canadian number? Than...

Cant change my plan online

Hi, Have tried to change my plan online, but nothing happens when I select the option to change. Please help/change my plan to the monthly $25 option Thanks

Resolved! In-Canada Data Add-ons

If I purchase an in-Canada data add-on (e.g.,$5 for 200Mb) is any unused balance for the period carried forward to future periods. I note that this is the case for in-Canada long distance add-ons?

Locked out of my account

Resolved! Locked out of my account

Hello, I was locked out of my self serve account because I forgot my password and exceeded the number of attempts to sign in. I keep getting a message to contact public mobile when I opt for password reset. How can I contact them? Thanks

Resolved! Lost my phone and activated a new number but need help transferring my money from the other account

have minutes/says there used/cant phone

as above

Resolved! Porting out

Hello, I need to change providers (NOT my choice). Yesterday I signed up with the new provider and attempted to port my number. I have not yet received the text from PM. How long will it take to get the text? Thanks

Why PUBLIC MOBILE?

Hello I've been a public mobile customer for a few years now. However recently I've noticed that streaming Twitch has been extremely slow. I just realized that Public only offers 3G speeds. This has caused me to research other providers out there. I'...

Resolved! Can't activate two SIM cards on same account?

Hey I'm looking to get a second Public Mobile account going for another phone I'd like to pay for. It seems like I have to create a brand new account with a brand new email in order to be able to do this? Once doing so, can I use the same credit card...

Resolved! can't make outgoing long distance call but on unlimted plan

My kids have only had their number for a couple of weeks and are on the unlimited canada wide long distance. They have been unable to make long distances from outside their local area and get a recording to say that they could be charged long distanc...