Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I update my credit card information?
My plan expired today, I am on auto renew and credit card was up to date. My account shows plan expired, and account suspended. I made a payment, enough balance but my plan still does not work and nothing changed. Please help?
I very recently changed my 30 day plan from $25 to $15 plus Added 1gb data as a surplus. I feel the current cost for 1gb is quite reasonable. Here's my question to the Oracles and other Oracle-minded folks: Do you think the existing price will hold, ...
I'm a moron. Please help me. My phone plan didn't reactivate and I've been without a phone for two days. I have no idea how I forgot my password but when I go to reset it, I forgot my test security question (or whatever it's called) too, and the chat...
Howdy! I went to the States recently and paid for the US roaming add-on. When it expired, PM decided that my *whole plan* expired, and killed my service. I'm on autopay, and have been for years. Credit card is up-to-date and fine. I can't reactivate...
So I have a new S20+ and I have no network connection in thick overhead conditions (trees, etc) and inside buildings (house, office space, etc). I put the sim card in several other phones and full LTE connection. My wifes sim card dosn't work in my...
What happens if I go over my data limit?
I want to change my plan and my next auto payment is due only on Aug. 14, so why can not do so?
I have two accounts (one for myself, one for my son). When I ask to reset my own account, it sends me the password reset, and resets it for my son's account (which is under a different email address!)
Hello,I want to port my PM number to a new provider for a new plan. But I want to keep my current PM account and get a new number for it.is this possible? From what I’m reading it looks like once your port your number to another provider from PM, the...
hi therewhy I and my husband didn't get the rewards? after my husband refered me to public mobile.my phone number: xxmy husband phone number: vvv, my husband reference code: xxxxxxxx. he didn't get $1 per month reward.also I didn't get the one time $...
Hi Guys............I'm trying to figure out when is my actual monthly service. I pay for my service on the 13th of each month, but what is the service dates. What dates are you using for my data usage?? Is my data usage the same as my payment dat...
Hello I got a new service from Public mobile, got sim card, registered online got a phone number but sim is not connecting to the network.But the funny part is I have an older account with public mobile on my older Samsung S10 which works perfectly f...
I have to change my credit card how do I do it?
I'm been receiving calls from others countries (Niger, Kenya, Madagascar, etc) that ring once and hang up. Should I be concerned? Is it possible to block calls from a list of countries or only accept calls from specific countries?
Activated Public SIM about 4 days ago.Received port out completed notification from Fongo 24 hours ago.I can make outgoing calls and receive incoming calls from Public users but I can not receive calls from other carriers. Please help.
I got to my buddy's cottage frequently. I get data and am able to text but I cant call anyone. After I call it just stays silent (no ringing) for about 10 seconds and then just auto ends the call. I have tried adding +1 in front of the phone number ...
I need to make a phone call from near Strathcona Park on Vancouver Island. Does anyone know where the closest location is that is covered by PM? Would it be Gold River?
I gifted my iPhone to a friend and offered to pay for her monthly plan. I set it up for her in April 2021 and made my first payment believing I was done as I selected Auto Pay but the service was interrupted one month later. I don't know how to fix...
my Ex went into my account and changed my number. how can I get my past number ported back. i also need a list of my old numbers to get into my Apple ID because he wiped my phone.Can some one please help?
Hi There, I'm on the $15.00 a month plan and my plan renewal date is coming -on 13th Aug.I tried going on the my account page but the plan change options a greyed out and it shows the cancel next bill order. I've added an shows $25.00 balance in my a...
Sim activation failed, error message 821. What it means? tried to get a ticket but instructions ended to nowhere and that with Telus rep assistance
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