[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! 15GB for $40
Hi, I look after my wife's phone account and I had planned on getting her the new 15GB for $40 on her next renewal. I had that all set up but then she ran out of data so I thought to change her to the new plan right away but after I cancelled the ...
Wrong email address
Hello everyone, hoping you can help. In a rush to create a public mobile account I messed up my email. So trying to log in they ask to verify it is me and I didn't get an email. Finally duh I realized I had typed it in wrong. So I am unable to ev...
Resolved! Alternate way to update payment info while system is down
I need to update my payment info before the next payment which is due in just a few days. If the system is down, I could lose my account I guess if the payment can't go through. How can I update my payment info while the system is down?
lost my account log information
i was trying to up date my bank card on my online account and i forgot my email and password and not able to log in, is there away to obtain that information
611 support down and website ? Need support
Havent been able to call 611 for a couple weeks...It sends me a text to use the website login than sits there and silence. Anyone else getting that...And now with the website down I can't add more data or change my plan to one with more data ....I'm ...
Cannot log into My Account
Hi. Has PM started 2nd verification (i.e. text to phone with code). All my passwords are written down, so I know I have the correct info. I tried to log into "My Account" and received constant error messages. I changed my password, and had to enter...
Is it the login site down again in Friday
Good morning, Is it the log in site down again? Thank you
"System error. Please try again." when trying to log on. Alternate way to add US roaming add-on?
I am in the U.S. and used 95% of my roaming. I want to add some more roaming as I am here for a day still. However, whether on my phone (Android) or my computer (mac OS, Safari), when I enter my correct username and password on the public mobile log...
OLD number isn't activated
HiI need help, I was overseas and I didn't activate my account for past 6 months. I bought ew Public Mobile sim and would like to transfer my old number into this new sim please help. My account is deactivated and it doesn't log in neither sends an...
Can’t login
It will not let me log in to make a payment please help
having trouble signing in
Hello I am having trouble signing in to renew my subscription so my line is de-activated and I am kind of cut when i try to sign in I am still having system error as of this morning Nov 4t pls urgently solve this
Resolved! Email Address With Plus Sign
I've had a public mobile account for several years now. My email address has a plus sign (i.e. [email protected]). I can't login now (probably due to the outage), so I tried to reset my password. But the reset password page does not accept the pl...
Cant Login to my Account, service disabled
Need to change updated cc info, cant login to my account. No phone service, tried to use 611, no luck without pin.
Phone service is dead
@CS_Agent Need help. Phone service is dead. Can't log in. Can't verify payments
Still can't login
I am still having issues getting into my account. Error message below. I have cleared my browser data and cache. help !
Resolved! Can't Log In Online and Account is Temporarily Suspended
I believe I already paid, however, it says I still need to pay. And I'm trying to pay but I need to update my credit card information and I don't know how because I can't even log online. (System error. Please try again.) I'm posting this on behalf o...
Activation and number transfer
I am trying to activate a sim and transfer my cell number but it wants me to complete "transfer number - landline" to continue. Where do I input my cell providers port out information? I don't want to transfer my landline number.
Account
Can't add or activate another sim card to my existing account
Server down but want to add US roaming
@CS_Agent I would like to add US roaming to my account but the server for self service appears to be down, and has been for some time. I would like this ASAP. Thanks, Heather
Account suspended
Hello as the site is still down I can’t login to my account to update my credit card information, if i buy a voucher to use with the *611 will I need many 4 digit pin to activate it
Stop deleting my posts please
I cant log in and i need help. Stop ignoring me. Please and thank you.
Resolved! I can’t sign in
My mother made my account so I use her email but I haven’t been able to sign in and I am pretty frustrated since my billing date is coming up, I’ve changed the password and I just can’t get in. What can I do?
Got a text there was insufficient funds in account but could not log in yesterday
Used 611 to put $25 on it with preregistered cc, so that worked, but still don't know why i was suspended if i was on autopay. Just able to log in and tried paying full amount but still says I'm suspeneded. I have the receipts for the transactions bu...
Trouble using promo code
I activated a sim today, and was unable to add the 12MONTHS12GB promo code - has anyone else had trouble ?
sim card
hello so i have been with public mobile for about 2-3 years and i was wondering what can i do to get a new sim card? mine is old and slow and has been using more of my phone's battery is there a way that i can be sent a new sim card?
Resolved! $40 for 15gb
Hi there. I was wondering why my two brothers got the new $40 for 15 gb offer and my self and my wife didn’t?we also as my brothers been with public for couple of years and I think it’s not fair that we don’t have the same opportunity as them and man...
Re: Login
System is down they are having issues. Can't log in to account and lots of peoples auto pay did work either.
