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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No service from time to time

I am with Public Mobile over a year now and in last a few days I started to have service problems. Suddenly it turns to no service while I am in my office. There is no reception problem there (16th floor), never had a problem before and I noticed fir...

Reading threads - how can I jump to the last post I read

Trying to navigate the community threads. Currently the "Return to Prov-Wide plans" is getting a lot of action. When I come back here 24 hours later, how can I go to the first post that I have not read yet. This is one of the most common things tha...

Add ons

I purchased an international 300 mins add on and it’s showing on my account but I am unable to call my international! anyone know why this may be?

Resolved! porting my no please help

Respected 08.03.2021 I activated my sim card but i dint reply lucky mobile massage YES, So please try to help me help me now porting no as soon as possible my mobile no xxxxxxxxxxxxxxxxxplease help me as soon as possible please help me for that Th...

Suspended SIM card

Hi everyone,my account has enough fund but it’s not working the problem might be fraudulent activities because I tried to renew my account on my sister phoneanyone has a solution?Thanks in advance

Creation compte et transfert de service

Regarding voice mail.

Resolved! holiday giveaways

Hi guys,If I were to downgrade to another public mobile plan, would I still get to keep all the holiday giveaway long distance minutes and data features?Thanks

Resolved! Missing sign up rewards

I did not receive my welcome bonus of a free month and 5gb of data. Can you please rectify?

Minutes used

Resolved! Minutes used

In my 1st month I used 54 minutes but web account showed 87 used. Why did this happen?

New Service Issue

Hi All! Wondering if anyone can help me with a “No Service” issue. I bought a iPhone 8 on Public’s site and signed up for the $25/month plan as it comes with 500 MB of data- I only plan touse the phone for calling and text plus wifi. My activation is...

Resolved! Spam emails from PM

Dear PMI never signed up for your promotion crap, please piss off. Customers shouldn't have to click on the "unsubscribe" link when we didn't subscribe in the first place.Thanks.

Change number

Hi folks, I changed my number using self-serve but the sim still shows the old number. This was done yesterday. What could the problem be? I have restarted the phone twice. Cheers!

Self serve page is not running

Unique Phones

I'm curious who has a phone not typically available through a carrier or Canada, and are you satisfied with it?I currently have a Pixel, but wouldn't mind something different from the usual Samsung, LG, iPhone, Pixel, etc.

I was cheated by a retail store

On 12/3/2021, I went to buy a SIM card from 1041 Flury Est retail store in Montreal. The salesman sold it to me for 23$ with taxes. He gave me a mysterious slip as a receipt. I asked for a detailed invoice and he gave me another one (no. 12046). I ha...

Resolved! multiple sim cards

I'm going to order 2 more sim cards for different devices. Can I put these all under one plan and account? Or is there some way I can manage this other than having a plan for each device - some months I may use lots of data on one device while none ...

add-on refund - charged but not received/showing on account plan

Good day, I have purchased 3GB extra in add-on on March 10th for immediate usage for my work.I haven't received those extra GB and I had to find other method to access internet data.So they are not needed anymore.Please refund.Account #xxxxxxxxxxxxxx...

Resolved! For 15$ monthly plan - 100 Minutes Province-Wide Talk counts minutes for incoming calls as well?

Hello, Kindly help understand ¬ For 15$ monthly plan, 100 Minutes Province-Wide Talk counted for Outgoing calls only OR Outgoing + Incoming calls?

Activation codes not working

I have 2 activation codes that says that they are not 12 digits but it is exactly right when typed in, how do I get them to work

Resolved! Potential Overage

Hey, I don't know where to post this... I noticed yesterday that my data had been on. I don't remember turning it on, so I don't know how long it was on for. The likelihood of exceeding my limit is high as I had been streaming video. I turned it off ...

Phone purchase

I purchased a re-furbed phone and can't find on the website where I would find the sales receipt/invoice? Can anyone help me?

Resolved! Service not working

Hello,I've used public mobile for almost one year. Recently, I have not been able to send and receive texts and calls. Can you help me know how to fix this problem? It happened a week ago.ThanksVyNg

Resolved! Cannot connect to area code 605

Hi there, I have long distance calling to the states as an add-on with my plan but I cannot seem to contact the 605 area code in the states. I can connect with other area codes in the states, but not this one. Please advise. Thanks,Christ is King,Col...

Porting postpaid Koodo phone number

Resolved! Porting postpaid Koodo phone number

Hi,Looking for up to date information on porting spouse's Koodo postpaid phone number.Is one option better than the other? Is there a better option? I'm guessing either option will get me the same result but is one option better to use than the other...

Internet so slow/not loading at all

Hello, I have service and I have data but when I try to go to a webpage it just won't load. Any idea what is going on? Ideas much appreciated. Thanks

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

No service from time to time

Reading threads - how can I jump to the last post I read

Add ons

Resolved! porting my no please help

Suspended SIM card

Creation compte et transfert de service

Regarding voice mail.

Resolved! holiday giveaways

Resolved! Missing sign up rewards

Minutes used

Resolved! Minutes used

New Service Issue

New Service Issue

Resolved! Spam emails from PM

Change number

Self serve page is not running

Unique Phones

I was cheated by a retail store

Resolved! multiple sim cards

add-on refund - charged but not received/showing on account plan

Resolved! For 15$ monthly plan - 100 Minutes Province-Wide Talk counts minutes for incoming calls as well?

Activation codes not working

Activation codes not working

Resolved! Potential Overage

Phone purchase

Resolved! Service not working

Resolved! Cannot connect to area code 605

Porting postpaid Koodo phone number

Resolved! Porting postpaid Koodo phone number

Internet so slow/not loading at all

My account

Porting Number While In Mexico (75 GB Offer)

Porting not receiving calls

Boxing Day Promo not appearing when I try to chang...

Boxing Day $29/20GB 5G Can-US-Mex Plan Question