I was also tricked to switching to the point system. The tricked part is a grey area because I had to accept the switch . However among all the hype by many emails and texts focusing on the (false???). benefits, it was not clear that a reversal was not possible. It has been clearly established that the benefits of the old system outweigh the new system. ——— Within hours of me hastily accepting switching to the point system I realized my mistake and contacted CS advising my mistake and asking to be switched back. As we all know there is NO SWITCHING back and NO Cooling off period. I still feel that not providing a cooling off period is not legal because PM did by many texts and emails aggressively SOLICIT us. Isn’t it law that if your solicited there must be at least a 24 hr cooling off period?
That was my huge mess up when the new points system 1st came out & I was saving a chunk on my plan before I made the switch! After doing so having PM as my cell phone service provider no longer served a purpose for me 😒 but it was my own fault! I feel for ya, sorry. I still check back on here now & then for changes to PM!
@sophierioux , did you elect to switch to the points reward system? If you did, you can't switch back. Public Mobile does not force customers to switch to the points reward system.
