Porting number out

[lseriosa]

Hello 

I’ve submitted a request to port my public mobile number to a different provider and I have not received a text message. 

please help

Thank you

Allan

[Meow]

Both account have to be active. You have to keep PM SIM in your phone and reply Yes on transfer authorization. If you did not get SMS from PM you have to go to your new provided and submit request again or talk with their support to submit request for you.

[dust2dust]

So you left the PM sim in waiting for the confirmation text? Had you always received all texts from here? The usual renewal ones and the c c t s ones and the recent plan offer?

[Dunkman · Accepted solution]

@lseriosa 

Then your port likely failed 

Contact your new provider to resubmit the port request.  

Instead of IME, give the PM account number instead. Keep you PM Sim card in your phone to receive the confirmation text. 

[lseriosa]

Yes it is active. I am still using it. 
I sent the request about 7 hours ago

[lseriosa]

Yes, it’s active. My next billing cycle for public mobile is in Dec. 

the info they asked was cell number and one other price of info so I provided the imei number 

[Dunkman]

@lseriosa 

How long did you submit the port request?  It may take 1-2 hours for the port request to go through, including confirmation text. 

Is your Public mobile account active?  Need to have an active PM account to have a successful port. 

Is our PM line still working?

[will13am]

@lseriosa , is your account active?   Did you enter the correct information from the new provider end?  You should be seeking assistance from the new provider.