Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I even went out and bought a new phone but I see I am not the only one. What is going on?
New card, went to activate and the process got stuck on the payment step (processing card). I let it sit all night, came back this morning, still stuck waiting. Refreshed page, started the whole activation process over again... now the SIM card is in...
Hi i aready cancelled my service right after 1 week of installation.. i transferred my line to other provider but you still charge me .. can you pkease tell me why
I'm trying to help my son figure out why he has extra data some months and not enough data other months, but we aren't able to view his plan or his data usage via selfserve - we keep getting an error message. Can someone help? I have his phone number...
Its not on my account l have no minutes l was able to call a house phone in the USA left a message on an answering machine then called a cell phone and it said l have no time left. I have no add on in my plan. Whats going on l paid $15 to leave a 1 m...
I believe that I have 5 GB of complimentary data which I have never used. How can I access this data? On my "data usage" tab my mobile data is set at 5.8 GB. I have not been able to access any of this data as yet. When I try to access my COVID-19...
if PM is aware of this issue and has not found a fix, they are stealing money from their customers who are affected. Does the price change because of the lesser service? My rolls over tomorrow, should I pay it or walk away.
Hi, I ordered a handset and Sim on September 4 but have not received an update. Thank you, George
Once again public mobile has dropped the ball. I used to get wonderful service from them never had any issues now for whatever reason they suck. Every month I pay 70 bucks for the biggest plan they offer which includes unlimited Canada and us talk un...
I want to top up since I have used 100% data 3G speed. My activation date was on Aug 29, if I top up now, would I be charged again on Sep 29?
I can’t receive any phone calls and texts. PLEASE HELP
I’m looking to change my plan but when I go to plan change there aren’t any option for plans to chose from.
Since Thursday, there are lots of issues and it's the same for me and all my family who has PM service - overall 4 SIMs. The SMS don't arrive or arrive with several hours of delay - all together. Calls often don't come and we don't even get a notific...
I still have data left, phone not stolen etc etc I've checked APN settings, not sure what else to do.
Hi my sim stopped working (tried in different unlocked phone same issue can text but cant receive) . I bought a new sim trying to input it and when I click my email it says oh no there's a problem logout and login again to conti ue
Hey everyone, been a while. So I purchased a used phone and have submitted a ticket to return it. Just got it today and don't like it at all. What are wait times like for Customer a3rvice these days? Next day? Few hours? Thanks in advace Naepalm
I set up an account for my stepmother several months back and she lost her login information. She has since lost her cell phone. I bought her a new used cellphone and will pick up a new sim card from Wal-mart tomorrow. I need to access her PM acco...
I just finished activation and i keep my old phone number. However, my phone is not in service now.
@J_PM Any chance an announcement can be posted about any service issues and expected resolution? For the past few days many customers have been having issues with receiving calls and text, etc. TIA. Edit: The current map only indicates a few outages...
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