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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

help with set up, speak or type with a helper

I've already put the new sim card in and thought I'd gone through all the steps, but my phone is still not connected. How can I speak or type with someone for help?

Resolved! Data promotion

Is the promotion specials a one time thing ? Do they reset each month or once used up that free gb, it’s no more.I originally purchased 5 gb and received a special promotion of 5more. on my bill it’s showing I’ve use so much of the free one when I h...

I need help ASAP

Resolved! I need help ASAP

I was looking yesterday to see if my old Bell phone number was available and clicked on changing my phone number without really paying attention! Now my number is changed when I don't want it to be! How can I change it back?

Resolved! How to close off my account

Hi! I'm out of the country and won't use my number for a long time in future. How can I close off my account? Alternatively, if I don't close off, what's the alternative way and how much I need to pay monthly if I were to keep the number but not use ...

Resolved! Re: Transferring or Changing your Phone Number

I am trying to submit a ticket to a moderator to transfer my phone number from Koodo prepaid. On the "Submit Ticket" page I am getting "Error logging in" to the community account.Whether I click "Remember me" or not makes no difference. 611 provide...

Resolved! Account is active but locked out

I need some help from a mod/admin, was trying to reset my account password to update my payment info and got locked out. How can I un-lock my account? please and thank you.

Resolved! Help - McD App won’t work externally but internet works - help!

Data/internet works on my phone (I have the $40 plan) but for some strange reason, McD app won’t work when I am on data. mcD app works when I am home and on wifi.it will also work when I hotspot with a friend’s phone. But it will not work when I am o...

Next Plan Promotion?

I have a friend who I convinced to transfer over to Public (if there is a good deal), but for months only the $35/2.5GB has been showing up on the website, as a "Sweet deal". Does anyone know if there are specific months when the real good deal prom...

Ontario plan, visiting Quebec

Resolved! Ontario plan, visiting Quebec

Hello, I have $15 plan with the following.- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International Text My home province is Ontario but I may need to goto Quebec for 1-2 weeks. - If I were to goto Quebe...

New number same email

Resolved! New number same email

I just Activated a new public mobile mobile telephone number and it’s not working! I tried signing in to get help and it’s bringing me to an old public mobile account I had in 2019! I need help what do I do does anyone know?

Resolved! data doesn't work on new Moto G8 power lite phone

My data is turned on but not working on my new moto G8 power lite phone

Resolved! account number

can you please provide me the account number ,my phone number is # 647-xxx-xxxxedit: ph number removed by NDesai

new phone old SIM card

Resolved! new phone old SIM card

If I upgrade to an unlocked iPhone 12 from an iPhone 6 can I simply put my SIM card in my new phone?

Resolved! Autopay reward

Hi, I had activated autopay for my number and at the time activating the sim card there was promotional offer going where the i was getting 500MB + 500Mb (Promo) for the next 6months. Now my doubt is as the plan states that you get an 500MB additiona...

Resolved! Can I change my email over to another email address?

Hi, I would like to change my email on my account to a different one as I would like to create another plan for myself. How would I be able to do this? Thanks.

Resolved! buying phone

i bought a phone a few days ago and immediately got a confirmation email saying they received my order, but that was the last thing i heard. they took the money out of my account today but still no emails or any info whatsoever, ive read the help art...

Resolved! Re: Transferring or Changing your Phone Number

Not Helpful.This is the second time in a month that PM is not responding to number port requests from other carriers.It says I will get a text message to confirm the change. But PM doesn't seem to send out these text messages anymore. I would call ...

Phone not getting calls

Resolved! Phone not getting calls

Can’t get my phone to receive calls. Just switched over two days ago. Suggestions? Tried already totake out SIM card and turn phone off and on

Transfer phone number

Resolved! Transfer phone number

Hi there, I just tried to transfer my phone number from public mobile to Freedom mobile but they need a confirmation from public mobile, how do I do that?

Network slowed down

Is it just me or has everybody’s network slowed down in the last 2 weeks.

SIM card

I cant seem to activate my SIM card idk why it’s just not loading. Help needed.

Resolved! questions about 3nd month waive service fee

i actived sim card use the email that say will that i provide for waving monthly fee on 3rd month, but how did i know if 3rd month service fee will waived as i choose auto payment. also first month i choose $35 monthly fee , if 2nd month downgrade to...

New with porting issues. Wont activate

I ordered a new SIM card for public mobile.Did all the right steps for it and received the sms text from Bell to cancel my contract with them. My phone won’t activate and my payment went through to public moblile. I am not sure what is going on. My h...

Resolved! Bricked phone, future texts voicemail

For reasons I won't bore you with my phone is temporality bricked.I backed up all my texts prior so I am not concerned about them. I plan on recovering my texts/call log prior to reinserting my sim.But can I assume future texts (and voicemail) will ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

help with set up, speak or type with a helper

Resolved! Data promotion

I need help ASAP

Resolved! I need help ASAP

Resolved! How to close off my account

Resolved! Re: Transferring or Changing your Phone Number

Resolved! Account is active but locked out

Resolved! Help - McD App won’t work externally but internet works - help!

Next Plan Promotion?

Ontario plan, visiting Quebec

Resolved! Ontario plan, visiting Quebec

New number same email

Resolved! New number same email

Resolved! data doesn't work on new Moto G8 power lite phone

Resolved! account number

new phone old SIM card

Resolved! new phone old SIM card

Resolved! Autopay reward

Resolved! Can I change my email over to another email address?

Resolved! buying phone

Resolved! Re: Transferring or Changing your Phone Number

Phone not getting calls

Resolved! Phone not getting calls

Transfer phone number

Resolved! Transfer phone number

Network slowed down

SIM card

Resolved! questions about 3nd month waive service fee

New with porting issues. Wont activate

Resolved! Bricked phone, future texts voicemail

Re: welcome message from Koodo

Number hasn't ported over after 24 hours

Enquiring regarding Wifi calling feature

Changing phone plans

Cobourg service Coverage