Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm been receiving calls from others countries (Niger, Kenya, Madagascar, etc) that ring once and hang up. Should I be concerned? Is it possible to block calls from a list of countries or only accept calls from specific countries?
Activated Public SIM about 4 days ago.Received port out completed notification from Fongo 24 hours ago.I can make outgoing calls and receive incoming calls from Public users but I can not receive calls from other carriers. Please help.
I got to my buddy's cottage frequently. I get data and am able to text but I cant call anyone. After I call it just stays silent (no ringing) for about 10 seconds and then just auto ends the call. I have tried adding +1 in front of the phone number ...
I need to make a phone call from near Strathcona Park on Vancouver Island. Does anyone know where the closest location is that is covered by PM? Would it be Gold River?
I gifted my iPhone to a friend and offered to pay for her monthly plan. I set it up for her in April 2021 and made my first payment believing I was done as I selected Auto Pay but the service was interrupted one month later. I don't know how to fix...
my Ex went into my account and changed my number. how can I get my past number ported back. i also need a list of my old numbers to get into my Apple ID because he wiped my phone.Can some one please help?
Hi There, I'm on the $15.00 a month plan and my plan renewal date is coming -on 13th Aug.I tried going on the my account page but the plan change options a greyed out and it shows the cancel next bill order. I've added an shows $25.00 balance in my a...
Sim activation failed, error message 821. What it means? tried to get a ticket but instructions ended to nowhere and that with Telus rep assistance
I activated my new Sim card yesterday with existing cell phone number transfered from another carrier, but I can only make call but not receive call as it always go to voice mail. Please help!
To whom this concerns, I write in regards to the acquisition of my monthly bill containing my name, number and address and date. Though more info is always better than the latter. I work in telecommunications so I'm very much aware of that this is ...
So I signed up yesterday. First time there was an error code 821, but I tried again and it completed the second time. (It looks like I have been charged twice $28, but I will deal with that in a few days once the transactions move from "pending" in...
Hi I am new to this and not very tech savy. My husbands phone all of a sudden the data is not working. He has 2GB data and hardly ever uses it. When I log into his account and go under data usage it doesn't even show the bar that says how much data ...
From the forums I already read it seems that international roaming with PM is not happening anytime soon. My question is; What happens if I turn my phone on in, lets say Colombia or Brazil, would charges be added on automatically just by virtue of h...
Hi!I had a number with PM. In order to get new bonus offer (extra 2GB) I decided to create new account and port my existing number. So I got new SIM card and created new account with new email and new number.Then I got Lucky Mobile SIM and activated ...
never got that text message to transfer so was giving a temp number, now no one can call me but only text me on my old number>>> now i have 2 cell numbers i just what my old one back as everyone has it
I cancel my account today and I don't remove my bank information card on the account for the payement automatic. Could someone help me please
Is this a normal occurrence a few hours before new cycle begins tomorrow; with a change of Plan $25 to Plan $15?Do I have full functionality of my current (Epired) Plan until the actual switch? edited by computergeek541: screenshot removed
Having a nightmare here!!I currently do not have any phone number, no service, no network connection! A porting transfer has been apparently successful from TELUS (including verification) - however the Network is not connecting to Public - therefore ...
HiI am new customer and have tried unsuccessfully about 10 times to register my SIM. I enter my current phone number (Koodo), SIM serial number, IMEI and all relevant details. Then it gives me an error and porting cannot be completed. I have tried...
I attempt to transfer my phone number; however, I received a text stating that I entered the wrong IEM code. I don't know what to do now.
I'm a Luddite and know very little about tech. I have an HTC Desire 510 on its way out so I bought a Google Pixel 4a and a new SIM card for it. I was told it's "really simple" and that all I have to do is put the new Nano SIM card in the Pixel 4a, ...
This SIM card doesn’t work on my other iPhone either. So maybe it’s a defective SIM? I tried turning off the phone, airplane mode, Do need to change the IPN? My account is active and I chose a new phone #. Please help!
Hello,My 250 MB data was all used so I purchased $5 250 MB data add on but I am still unable to use it. is it supposed to be added to my next month ? I wanted to use it in my current monthly charge as I am out of data. what can I do. Thanks
Hi, i am looking forward to become a Public Mobile member and heard about referral award. Can someone please share the referral code. Thanks, Berry.
I have Canada wide 100 calling. Which simon says is 100 outgoing minutes and then unlimited incoming minutes. In fact the plan worked like that for a few months now does not, and I am getting cut off from phone use long before I have 100 outgoing m...
I need help! I am not receiving incoming messages and voice calls
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