Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I purchased an addon of talk minutes for $5 for 500 min awhile back. My monthly limit had expired and I had 91min remaining in my addon purchase. However I could not call, I was told I had no minutes remaining. So i had to purchase another addon o...
Will Public Mobile be charging a credit card surcharge as Telus is doing? And if so, can one pay with their debit card? That option is not available now. Thanks for your response.
Can you block messageexampleMake over 350$ a day.....
Will the 2G for Fiona expire after this billing cycle or carry over
Hello. Last month before my plan renewed I changed my plan to the 4 GB data plan. The system stated that the plan would change when my plan was renewed next but it didn't renew and so I am out of my 1 GB of data for this cycle. Your assistance in ...
nothing has changed with my phone but as of Oct 1 I am unable to recieve voicemail messages
Are you planning on adding credit card surcharges to your bills?
Hello Community, I received a text message earlier today from public mobile that said my plan renewed on September 21st that I had used 75% of my data. Usually 3GB of data is plenty for me but to ensure I have enough data I upgraded my plan which s...
forget my user id email of my account login
I am about to switch over to Koodo, how do I set up to transfer some credit plus other stuff I have in my account to another account? Pls advise.
Hi,im leaving the country and wonder how to deactivate the account. I already disabled auto payment, but my credit card details are still in the system and it seems like it’s impossible to delete them. Somebody can help?thank you
im activated, but when do I change out my old card for my new one?
I can't received the security code in my mail box. However I can normally accept mail send by others.
Hello I set my plan to change on the renewal date, which has already passed- but it is not showing up on my account when I went to check today.... do I need to re-do the process of selecting the new plan? TIA.
My current provider is Petro-Canada Mobility. I have a SIM card to activate a new account with Public. I need to port my number but cannot find PCM on the list of Public drop-down menu options. Help!
Hi, 2 times deducted payment on my credit card for this month. Please correct. Thanks,Raja
My spouse has passed away & I would to switch his account to my account
Since a recent phone update, I haven't been able to send mms messages from the telephone app. I've tried to change settings in the messages settings but nothing changed. Even messages from a friend have disappeared and I recieve nothing from him now...
This is an issue which is starting to make me doubt the value of Public Mobile. A few times in the last year I have used all my data in the billing period. Therefore I can't access the internet on my phone anymore for that period. Fair enough. Usuall...
Hi, I just payed $15.00 for US roaming and the payment went through (I got an invoice for it).But in my account it shows as top up credit not US roaming as I paid for.In this case my US roaming is not active as I paid for.Please explain and correct t...
Howdy: I purchased the 10-day US roaming package for: talk, text, and data, on Oct 3, 2022so far, text and data works but not TALK. what to do? I have tried restarting my phone. I have purchased this package many times before with no issue .
I ported my phone number from rogers to public mobile on 30 sept worst choice of my life i made , no customer service no one is helping my number is ported successfully as old sim card stops working but no service on public mobile trying everything b...
Well it looks like those who did not schedule a change plan on next renewal to the $55 student plan or have not activated yet have lost their opportunity to take advantage of this great deal. Following the lead of other providers who have removed 20 ...
I see this after entering my self service email and password (also in igcognito mode) Page ExpiredThe page you are trying to access is no longer available.
When I hit enter to log in to my account, I get a redirect to a white screen saying the page does not exist. I tried to pay over the phone, but my PIN isn't what I set it to.
I switched to a $15 plan while away and went to upgrade just now and I find that all the plans above the $25 plan are greyed out. I can see a $35 and a $40 plan but they are greyed. The current plan expires and renews automatically on the 12th but I ...
I had interviews with multiple US companies, and some recruiters complained that my phone is not reachable, or the call would just drop immediately. Is public mobile preventing calls from USA? I don’t have any US addons, I would assume that I can rec...
Hi, yesterday tried to activate public mobile sim card transferring my wife's phone number from Koodo - got error 821. Today tried again, now getting an error when entering her number for transfer "Please enter a valid Canadian phone number."Errors:1...
