[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Can't log in to self serve
I can't log in to self serve. It says that it's unavailable due to being down or under maintenance. I need to renew my plan since my automatic payment didn't go through. I can't receive or send texts nor calls anymore. What do I do?
Odd format for missed probably junk calls
Was just curious if anyone else is seeing these, with this odd spacing despite proper number of digits? It's not the plus sign, I have another with a plus sign but it shows legit normal spacing with dashes... Wish there was a way to tell if these ar...
Resolved! How can fraudulent text messages be reported to Public Mobile?
What is the Public Mobile text number to which a fraudulent text message can be forwarded so it can be reported? Will Public Mobile block the number from being used to send more fraudulent messages? How can a person block each scam or fraudulent text...
How can a text message be forwarded to another phone?
Service for my first phone is provided by another company. A second phone was bought new for my child to use for communication with friends and myself) and service by Public Mobile for phone # 2 was activated last week. Both phones are completely ...
Resolved! Not Receiving 4G download speeds!
Hi! My plan changed today to the 20 GB 4G. Unfortunately my download speed is stuck at 3 mbit / sec (3G speeds). Is this a possible provisioning error or glitch in updating the speed cap of my plan's included data? Or is there a day or few lag in the...
Resolved! 20offmonthly
On Cyber Monday I upgraded 3 phone plans with the 20offmonthly deal and it was only applied to 1 phone even though the plan change recognized the promo at the time of upgrade. Now I am being charged almost $60 for each phone instead of $35. How do ...
Resolved! 12gb for 12 months deal... When did it end?
When I signed up the deal was on website, I specifically went to buy sim card same day and sign up before midnight that day to be safe, and I believe it was still there as I was signing up, I copied the text directly from the website to paste it in t...
Resolved! Stolen phone
What I'd like to know is how to get my IMEI # for my stolen phone from public mobile. I've already signed it out of Google so I don't believe I can get it from Google anymore. I want to register it on the national do not activate list to make sure no...
Resolved! Pixel 7 Issue specifically with Public Mobile --difficulty dialing out and receiving calls
Does anyone have a Pixel 7 working fine with Public Mobile? Any tips for me? My Pixel 7 has like a 30% rate of being able to dial-out and likewise same rate for receiving calls. When I try to dial out, it takes approx 10-15 secs for the dial-out ring...
Resolved! How do I reverse a payment?
Going to USA for 2 days. Bought both roaming packages but only need 1. Is there a way to refund the redundant purchase? Thanks
Resolved! Sign in difficulty
I am having difficulty signing in my account it always says error tried to reset password still saying error
Resolved! I ordered a new sim but until now i did not receive it it has been over a week
I ordered a new sim but its been a week now and i still dont have it i was charge 10.00 something for it but why its not sent yet?
Resolved! How to discontinue autopay after switching to another provider
My wife just switched to Koodo but she forgot to d/c her autopay with PM. She also has $20 credit left in her account. Can she transfer it to me? I am still a PM customer. Thank you.
Resolved! I want a particular phone number
Hi, I am looking for a particular phone number I used to have it. Can anyone help me in that because I try when I have the new SIM card but doesn’t found it.
Resolved! Two issues (Christmas gifts and data usage display)
Hello Two issues 1- responded to public mobile text message on December 2nd for the Christmas gifts, got a confirmation back and gifts has not been applied to my account. 2- since about 6 months my data usage is rarely updating on the self service p...
Resolved! Activate my new sim
I’m trying to reactivate my new SIM card in my new phone
Resolved! New number
I am new to Canada and this is my first SIM. I need to select a phone number. I bought the SIM but I need a number to activate it.
Resolved! Re: porting a phone number
I wish to port a phone number from a PC Mobile account to my new Public Mobile account
Resolved! Unknown call from my phone number
I saw in my phone call history that calls were made from my phone# to 1(647) 580-4001. These calls were made on 13th & 14th Dec. 2022. These calls were not made by me. Please help.
Issues Receiving OTP from Overseas
Hi - my phone is not receiving OTP from two different companies overseas (one in UK, one in Australia). I am able to receive OTP from many other businesses overseas.I've been with PM for over 2 years and am using a number they allocated me when I sig...
Resolved! Public mobile verification code.. for holiday bonus
from an actual phone number.. weird but legitimate.. just got the outcome sorted..added bonus manually but minus 100 minutes.. lol
Resolved! bonuses
I did not get my xmas bonuses as I accidently deleted your email.
Massive amount of Spam calls coming in
I signed my sister up a while ago and both her and I are getting hammered with spam calls from 778 area code numbers from Vancouver. It's the same thing - Chinese jibberish. I block the number every time but it's relentless. I don't know anyone else...
Phone saying all minutes used on an unlimited plan
I have an unlimited calling/texting plan and when I try to make a call it says I have used all available minutes.
Resolved! Email
I need to change my email address so that it matches my community email address. Help please!!!
Resolved! Number porting
I'm trying to port a Canadian number and I keep getting an error message to use a valid Canadian number
"One or more media attachments were removed", again...
Hi I have an issue, which, after searching online for a while, could not find a fix to, although I found a post on this website from 2020 without a resolution. Hopefully I can provide more context to my error and it will be easier to fix the issue. I...
Resolved! Cannot receive incoming calls
Hi, I just noticed that I cannot receive incoming calla. Who ever dial my number, the call just goes to the answer service, cannot hear the bell. Even I turned off the phone & on again several times, still the same error. I can surely call anyone but...
Resolved! Number transferred
Im just wondering if could keep my number, but transfer it to a new sim card, ive lost my phone so that was the sim as well. Im just wonder if theirs any hope of keeping my number, with PC#keepmynumber
Resolved! Plan length
I saw that there is a special offer for a plan that isn't normally offered. If I sign up for this plan how long can I use that plan? Will it make me select a new plan once that offer expires?
