Community

Resolved! Re: Phone Service not working

I am getting automated answer saying "since you don't have an active plan on your account" call  *611 make payment !!!!I have signed up for automated pay then why? My next payment will be on April 9, 2021? Please help. I can't receive any calls or ca...

Resolved! Can't log in, haven't received sim, can't send help message

The website appears broken.  I created an account 12 days ago, bought 3 sim cards.  The sim cards haven't arrived, and I can't log in to my account, not reset my password, or send a help request. 

Resolved! PUK request.

Hello I wanted to know what is the PUK of my phone as this is what the phone is asking for > SIM number xxxxxxxxxxxxxxxxxx edited by computergeek541: SIM card number removed

Resolved! Autopay failed and self serve is down

How do I get my phone working? Self-serve at first showed a blank for the amount due, and said that the balance was adequate when i clicked pay. Now the whole self serve website is down. Phone doesn't work. No answer from tech support. (This situatio...

Resolved! Changing iphones

I have updated my kid's phone from iphone5 to iphone7.  Backed up her old phone, uploaded to "new" phone through itunes.  SIM card is now in iphone7, but when she goes on to her imessages her friends see her email address not her phone number as her ...

Resolved! Re: Payment/service issues related to auto-pay renewals

I don't even know my 4 digit code to make a payment using *611. Do you by chance know how I can do that?

Resolved! Referral reward

last week my wife purchased a plan, she used my referral number but I received no reward, can someone explain why?

Resolved! Re: Locked out of account

Funds are in the bank not taken our

Resolved! How do I get rid of my add on when I change my plan??

Resolved! Moving to a different carrier

I will be moving to Rogers in the next few days, not that I do not like Public Mobile I just need a new phone and this is the easiest and quickest solution. If I am moving during the monthly term: 1. Do I get a credit?2. Can I port my number mid mont...

Resolved! Self Serve Account, Autopay failures

So with all the tricks I usually use and suggest for Self Self account issues and logging in, now I see issues with my account. I got in, just tool a long time and there are 'blank out' areas. Here is hoping this is something to do with Public Mobile...

Resolved! cant change plans

I tried to change my plan yesterday before the autopay went through but when I go to thr change plans page it doesnt show my current plan or give me any options to change it. when I click on the more options link it gives me an error message designed...

Resolved! Silent voicemail messages - annoying!

I have recently started getting calls from random US numbers that leave a few blank seconds of voicemail. This means I have to keep checking voicemail and deleting these empty voicemail messages. It's time consuming and annoying! Some numbers are cal...

Resolved! New activation doesn’t receive calls

Hey all,New to PM, new activation today, migrated number from Rogers.Everything working properly except receiving calls. Outgoing calls, no problem, send/receive texts; data all work fine. Does this just need a bit more time? It hasn’t been long (alm...

Resolved! Mixed messeges

My renewal date is today.  Been a PM customer for nearly 2 years. I got a text this morning saying I had renewed and my referral, loyalty and autopay credits were applied. got another text about 5 minutes ago saying my payment was refused and my acco...

Resolved! Payment/service issues related to auto-pay renewals

There are a number of customers with payment issues this morning relating to failed auto-pay renewals.   It would be nice if Public Mobile or the @CS_Agent might post an update to this thread to inform the many users experiencing this.  No need for a...

Resolved! Unlocking phones from / to other carriers

Recently activated on PM in-store with a Telus phone (yes I know they're same network). Are these phones unlocked at some point or after a period of time. If one were to switch to another carrier altogether down the road, just wondering. Thanks.