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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11134 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22068 Views
  • 181 replies
  • 24 Bravos

Resolved! Refer a friend

Hi, My wife switched over to public on Saturday June 6, 2020 As I was not able to be in the store with her, we were not able to get the refer a friend code needed for the bonuses Is there a way to add this on after the fact?

Dadders by Great Neighbour / Super Voisin
  • 620 Views
  • 2 replies
  • 1 Bravos

Resolved! Lost Rewords!

Until last month I had recommended friends reward $37/mo, this month suddenly became $14, I do not understand what happened, what should I do? Thanks.

Neo2019 by Good Citizen / Bon Citoyen
  • 661 Views
  • 6 replies
  • 0 Bravos

Resolved! Upgrade

What is the best phone to upgrade to....I currently use the LG Phoenix 3.....

AdamLove by Great Citizen / Super Citoyen
  • 1483 Views
  • 34 replies
  • 0 Bravos

Unsolicited promotional emails

For some reason found my email subscribed to Telus spam emails on behalf of Public Mobile.I never gave consent to share my personal info with anyone and never contacted Telus directly(so the only way they can get my email is Public Mobile).I really m...

constantine by Great Neighbour / Super Voisin
  • 1193 Views
  • 22 replies
  • 1 Bravos

Resolved! sim cards

HI I ordered a sim card .On may 20th I received a conformation email saying it was in the mail.Order 200735 I still haven't received it. Mailman said it should have been here within 4 days.

maxwell14 by Great Neighbour / Super Voisin
  • 738 Views
  • 7 replies
  • 0 Bravos

My data

 I paid my bill on the 31st I paid $60 and I have no data can you please give me a callxxxxxx so I can figure out what's the problem if I have to pay more or whatever but I'm lost because I have no data mimmo removed tel number

Kitty1000 by Great Neighbour / Super Voisin
  • 525 Views
  • 5 replies
  • 0 Bravos

Resolved! Text issue

Is it common when you move to PM not to get texts straight away? I changed over my line and my wife’s yesterday assume all was fine as I was sending her messages but that was iMessage and she realized she wasn’t getting texts from her boss. She turne...

Witcher by Good Citizen / Bon Citoyen
  • 708 Views
  • 4 replies
  • 0 Bravos

Resolved! New SIM

I am a long time Public Mobile user. I ordered a new SIM from Public Mobile and inserted in my new phone. Updated the SIM card number to my online Public Mobile account. Been an hour and my new phone still says Emergency call only. Please Help!

Gayle1 by Great Neighbour / Super Voisin
  • 844 Views
  • 5 replies
  • 1 Bravos

Resolved! How long does it take to hear from a moderator?

I transferred my plan last week on monday and my phone number had porting issues. I've since created a ticket but haven't heard anything in the week since. I'm still getting billed by my old phone plan.Not pleased with Public Mobile at all so far.  S...

Clonk by Great Neighbour / Super Voisin
  • 795 Views
  • 5 replies
  • 1 Bravos

Charged double

would anyone know why I may have been charged twice for my plan? I had the available funds on my account but I recently signed up for automatic payments. So it charged 50$ to my card for on June 3rd and then on June 4th it took out the 50$ from my av...

$20 each; referring a friend to PM

I would like to redeem this offer, for me and my friend, I got him to sign up on May 27-28 at the Public Mobile store. All legit on paper. 

Lteguy by Great Citizen / Super Citoyen
  • 545 Views
  • 3 replies
  • 0 Bravos

Resolved! Everything is Wonky Now

So, A week ago I got a message saying that i had used 95% of data.  A day later, my data stopped working.  I assumed that I had used the remaining 5% and I purchased a 1 gb add-on.  The data on my phone did not resume working.  When I look online, I ...

toga by Good Citizen / Bon Citoyen
  • 970 Views
  • 12 replies
  • 0 Bravos

Resolved! Promotion Frequency

Hello Community! Does anyone know how often PM offers different promotional plans? Once a year, twice a year, etc?? Or if they usually have specific promotions during certain times of the year? Would love to get some family members on PM in the futur...

PilotCass by Good Citizen / Bon Citoyen
  • 1087 Views
  • 15 replies
  • 0 Bravos

Resolved! 3GB free data

When I activated my phone I entered the code for the 3GB of free data. I still don't have it on my account and it has been more than 72 hours. How long should it take?

3kimc by Great Neighbour / Super Voisin
  • 1089 Views
  • 8 replies
  • 1 Bravos

Resolved! Not getting incoming calls

Hi, I ported my no to public mobile yesterday, it's been more than 24 hrs. I am still not getting incoming calls. I can make outgoing calls though.

amit121 by Great Neighbour / Super Voisin
  • 634 Views
  • 3 replies
  • 0 Bravos

voice mail

I acquired a new phone-however I have no voice mail. When I ring the voice mail, I get a message saying " you do not have an active long distance add-on on your plan therefore the call cannot be completed" .  I had voice mail with the previous phone ...

Rondrake by Good Citizen / Bon Citoyen
  • 813 Views
  • 15 replies
  • 0 Bravos

Resolved! No active plan message when I try to make a call

I get this message whey i  try to call.. Also cannot receive/send calls , texts...If anybody can help...Cycled power , reseat the sim...still not working...Phone shows "publicmobile" as a network...thanks

dorus1000 by Good Citizen / Bon Citoyen
  • 1287 Views
  • 16 replies
  • 0 Bravos

Resolved! $20 Bonus

Hello. I just heard that if you refer a friend by May 14th you can get a $20 bonus by June 5th. My friend signed up with my code on May 6th (first time referral) but I haven’t seen any bonus applied. Is there a delay or am I missing something? thanks...

sebpineros by Great Neighbour / Super Voisin
  • 1225 Views
  • 22 replies
  • 1 Bravos

Phone displaying "not registered on network"

Hoping someone can assist... I have a phone that has been registered and working with Public Mobile for over a year. Yesterday it started displaying "not registered on network" and won't send or receive calls. I am registered on Autopay and my accoun...

Resolved! Add-On USA Coverage Package

Hello all; I was asking last week about the talk, text and data for the USA 20$ includes the 256mb data....Is the 256mb per day or the total for the 10 day period??? Stay safe and healthy. Thank you, Rick

rickstevens by Good Citizen / Bon Citoyen
  • 961 Views
  • 6 replies
  • 0 Bravos

Resolved! make calls from us to canada

So when i am able to travel to us again i will make calls from us to canada. Can I do that with this us roaming talk for $8 for 10 days? I keep seeing something about making calls from canada to us.

8secondlx by Good Citizen / Bon Citoyen
  • 1282 Views
  • 10 replies
  • 0 Bravos

Autopay Failed Paid Manually Account is still suspended

I have been with PM for a year  (earned the loyalty reward). I have never had a problem with autopay before. Today I received a text from PM saying that my rewards have been successfully applied, but later learned that my phone was not working when I...

J-L by Model Citizen / Citoyen Modèle
  • 702 Views
  • 9 replies
  • 0 Bravos

calling issues

How come when I try to place a call, it tells me that I do not have a long distance addon. All calls placed are local, I have been paying for my plan and unable to use it except for texting. 

Resolved! Help getting in my account

How can i do to get in my account for self service if i forgot my email, how can i change the email adresse or make a new account with the same.number ?

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