Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The 2GB bonus at plan signup does not show on my account profile. Could you send me verification that I do have it.Ron
I purchased 10-day data and talk/texting plans for the U.S., but when in the States I could not text, send e-mails or call to Canada when roaming. After purchasing plan, was I supposed to activate it somehow? If so, that wasn't made clear during init...
Hi, I paid my bill in Oct 19, but the usage are still not updated after a week(Oct 25). So, I am running out of data and call limit. What can I do to refresh my usage? Thanks
Hi. We are snowbirds that head south for the winter and we need to know the following,1. Can we suspend service without losing our phone numbers?2. If yes, how do we suspend our service? ThanksPerry
Looking at switching our phones from Rogers to Public Mobile, however, I have concerns about coverage. We live in Sarnia, Ontario, Canada, directly on the Port Huron, Michigan border, and we travel by car all the way down the I75 to stay in Fort Myer...
Hello friendsI was thinking about getting a phone/plan for my 10yo for Christmas. What are my options with Public Mobile as far as family plans/2nd account go? Thank you very much,Filip
how can i make a payment on my account
Hi,I wanted to pay my public mobile bill. I have tried paying by the visa card but it doesn’t process the payment I tried different cards but it doesn’t work. I also bought a $20 voucher to pay but i get the message the voucher can’t be verified.Any ...
When im in my apt with wifi its okey i can call and i can received call but when im outside no network and signal
Hi,I recently paid my account balance for another month and since my mobile data is not working. I have tried ALL troubleshooting recommended and still can not load anything essential.Why am I UNABLE to use the 3GB included in my plan?? And is the bo...
For the last 2 weeks, every time I finished a phone call, I got a "new voice message" notification and when I check my message, there is nothing. Does anyone get the same problems?
Please help to cancel, thanks.
I pay for my plan every three months with auto pay. I have just been billed today, and I have added on 500 min of Canadian calling manually with a one time payment. Can I include the payment for this add on with my auto payments in future instead of ...
How do I contact a moderator?
I changed my number a few times and now nothing is working.. no one can call my new number I cant call numbers or a voicemail it says its not in service what do I do
Every day there are these two Data Usage entries happening around the same time and varying from 5 - 95MB. Most days I'm not on my phone at all at the times this is happening. Does anyone know what they are? System services?
I have an iPhone 8+ on the most recent version iOS. All of my email accounts are Gmail. When I go out I do the odd check on my mail. 1. Often I get a suspicious activity message from Gmail and my account won't work. 2. Email won't send...is stuck in...
Hi There,This is the offer that I received from Public Mobile on September 27 on my email x. Below is the offer that I received from Public Mobile.I joint PM on October 21st with $25 plan but DO NOT SEE THE 5G DATA !!!?Please look into thsi as soon a...
Hello, My name is Francoise and I logged in to my account and it says that my current phone plan expired even if I already paid my current bill and I have $80 as current balance and I wanted to know why. Thanks.
I would like to Port my current number to a VOIP service, but keep my current Public Mobile plan and get a new phone number associated with it. Is this possible?
Why does my payment date change every month?
How do you stop receiving texts from Public Mobile advising that the plan has been renewed at hours such as midnight or 6 AM? I don't want to block the number, but these messages are very annoying when they wake you up for that reason.
Today my credit card was automatically charged $15+tx instead of $12+tx that was supposed to be charged. The $2 automatic top-up discount and the $1 loyalty recognition reward wasn’t applied like the months before.I lost my cell during a few days at ...
Hi,I have $33 in rewards but I only got reward $30 applied to my bill. Can someone be able to help me?Thanks!
I have been using PM for over two years now. In this time, I have seen multiple good offers like 2GB+ for 35$ Plans and such. But all these offers are for new users. What is there for us who follow PM for years? Why don't we have any good offers or p...
Hi. I have a phone number with (604) as area code in Vancouver- BC. please let me know how I will be able to change my number w/o changing area code.
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