[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Overcharged and Keep Getting Error Loggin In when trying to create a support ticket
Hello, I've been overcharged on the $55 monthly plan like many others from the looks of it. I'm trying to create a support ticket but when I go to verify my credentials I get a message that says "Error Loggin In". I have verified I am using all the c...
Success Porting from 7-11 Speakout to PM
I read some previous posts about trouble porting from SpeakOut to PM and I wanted to let everyone know I had a susccessful port without having to contact CS_Agent. I input my number to port out (of course), selected Speakout Wireless as the carrier ...
Resolved! Add on notification
I had purchased a 10 day add on US data plan which expired 9 days ago. I did not renew. I am now getting a message that my US data plan is about to expire. As far as I am aware I do not still have a US data plan. How do I make sure that it is not...
Resolved! Port
How can I port number from Bell and Sask tel
Resolved! Multiple users in family
I am rather new to PM. I would like to add my kids for a talk and text plan. Can they be registered under my account? Do I need to sign them up individually with separate email addresses? I would rather have everything registered under me so I can ...
Resolved! Public Mobile gift message - scam or real?
Hello community,My phone received a message like this:"Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distance minutes. Reply YES2 to instantly apply...
300 International minutes add-on
If I purchase the 300 international minutes add-on package will it work in Mexico and do I still have to purchase a roaming package.
Resolved! Payment
How do i make a payment
Resolved! 3g to 4g
I switched from 3g to 4g in September and I’m still showing 3 g most of the time. How do I ensure I am getting the faster speed. My account shows 4g
Resolved! to send pictures
Do I have to upgrade to the 40$ plan to send pics otherwise it wont work on the 35$ plan
Resolved! SIM Not Supported
I have an iPhone 6S that is supposedly unlocked. I set the Find My to "off" so that the activation lock would be off. The Carrier under Settings>General>About indicates Public Mobile 50.0.1 yet the phone still gives me the SIM not supported message...
Resolved! I ordered a new plan last month, but not changed at all.
Hi, I ordered a new plan last month, but not changed at all.It is supposed to be change today, but the plan is still old one.I wanted to change 4.5G at 3G speed to 15GB at 4G speed.I paid already for 4.5G at 3G speed.The website yesterday said it wou...
I did not received PM offer of 12 GB bonus one-time date add-on and 500 international calls
Please advise : 1/ I did not received PM offer of 12 GB bonus one-time date add-on and 500 international calls,2/ when I checked my profile, an entry of 647 -111 1111 as my alternative call, this is not supplied by me. I have it changed instantly.
Voicemail indicator Dec. 2022
My voicemail's red dot used to let me know I had one or more voicemails waiting.All of a sudden it stopped working. No indicator (red dot).Still get voicemail though, just no indicator.Yes, did all the possible resets, new voicemail pin. etc.etc.No l...
Resolved! Over charge
I need to talk with someone about my account. I was put into a $40 plan instead of the $15 plan I have always been on. In addition I was not given my discounts for loyalty or automatic payments. How can I submit a ticket?
Resolved! Device Credit missing from account or shows up as RAF credit?
Hello good folks at Public Mobile, I signed up and purchased a pre-owned phone in October. The deal at the time stated that if I purchased the phone using the same email address as my public mobile account, I would be eligible for a $5 credit for 6 m...
Resolved! Promotions
Does anyone know how I can apply to get the one time offer that they have until December 31 2022, I didn’t get the text they sent.thanks
Help with reconnection
Yesterday, I called my US carrier to suspend my service since I'm not currently in the US. Woke up this morning to my phone being offline. I have been successfully using Public Mobile on this phone. I called the US carrier again and found out they'd ...
Resolved! register my account
I tried to register my account. the verification code failed to send to my email.
Top ups
Why my top ups not showing? I add multiple but I am missing a few of them.
mobile network is unavailable
Mobile network is unavailable. So far was OK. Cell phone does not work. Stan
Resolved! Says I've used all my data but I have proof that I haven't hit my limit. Help?
For the second month in a row, Public is showing that I have used all my data but when I check my phone, and the history Public provides, it does not show that I've used 4 GB of data. - Public notes that as of Dec 10, at 4:53pm, I have used all of m...
text from public mobile it says
message says to get you in the spirit of the season public mobile is giving you a one time gift or 2 GB free data & 500 min free international long distance minutes REPLY yes to instantly apply these add-ons to your account must claim by dec 31 2022 ...
Resolved! Gift some of my Int'l minutes to another user
I was wondering if there was a way to gift some of my International long distance minutes to another PM user.I have 1900 minutes that I've accumulated over the years with PM and I never call internationally. A friend of mine is also a PM user and sin...
Resolved! NO signal on my phone
Ive been in the US for about 3 weeks and a couple of days ago I purchased a 10 day data and also a 10 day talk bundle. However I get no signal on my phone. Whats up - I thought purchasing the add on would make the phone work here.
Resolved! New Phone won't make calls or receive them.
I was just given a a brand new (sealed) Galaxy S21 FE. The person got it "free" from their renewal but wanted to keep using their watch as a phone. They gave it to me. It did come from Rogers, but it should be unlocked, gave no indicator of being loc...
Resolved! 4G $40 plan for 15 GB Plan
I recently signed up for the change from $35 for 3+2 GB of data at 3G speed to this plan. I spend $5 extra thinking browsing would be faster. I don't use or need that much data. Can someone give me an advice if that's a smart move?
Does public always do stuff like this?
Honestly, the switch to public is the gift that keeps on giving, between this, the community points, and cash back, my third month is going to be (almost) free. Plus I have my partner who ordered his SIM card.
