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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1862 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30240 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41985 Views
  • 185 replies
  • 29 Bravos

Resolved! 2GBONUS promo still avalible in my area?

hey guys, im thinking of making the switch to public from lucky. i seen the promo 2GBBONUS on the site and was wondering if it still works and is available in my area before i commit.

scypheroth by Good Citizen / Bon Citoyen
  • 833 Views
  • 3 replies
  • 0 Bravos

phone not taking inbound calls - outbound works fine

anyone dialing my number getting fast busy or no ring.  outbound calling works fine. Can you please look into this for me ASAP? Not a new PM account -- been here over 5 yrs.  started sometime in past 24 hours. Thanks

smilingcanuck by Good Citizen / Bon Citoyen
  • 1407 Views
  • 11 replies
  • 0 Bravos

Resolved! Locked out

I am locked out of my account, and the online chat isn’t helping me. Please help 

Mandayodaddy by Great Neighbour / Super Voisin
  • 495 Views
  • 1 replies
  • 0 Bravos

Resolved! Disabling Voicemail

Hello, I am a recently new member of Public Mobile. After a somewhat smooth transition from the previous carrier I noticed there is constantly a voicemail notice. I have never used voicemail in over 10 years and I don't intend on starting now.  I hav...

Matthew_P by Great Neighbour / Super Voisin
  • 1924 Views
  • 8 replies
  • 1 Bravos

Resolved! Add on

I purchased add on of 750 min international calling as i did not use it ( 0 min 0 sec used) can I cancel and request for the refund ??

Shout out!

Hi all. this is a shout-out to moderator Evelyn. She helped me with my us roaming add on(again). As many of you already know it’s an ongoing issue with expiring 10 day purchase and then your plan renewing. Thanks to all involved but I wish p/m would ...

mellondon by Model Citizen / Citoyen Modèle
  • 1345 Views
  • 14 replies
  • 3 Bravos

Pixel 3 and data usage

Hi,I'm having a problem with my data. I rarely use any data at all I'm on the $15 plan but I recently went on a trip to Nova Scotia and halfway through my trip I couldn't send MMS anymore. I couldn't download pictures and I couldn't send pictures my ...

carlaspapa by Town Hero / Héro de la Ville
  • 1201 Views
  • 8 replies
  • 0 Bravos

Resolved! Sim card ordered and paid for, not received

I ordered a sim card, paid for it, got confirmation email but it never arrived.  I cant start a ticket to reach customer service cause I dont have an account and cant create one. 

martinvdakker by Great Neighbour / Super Voisin
  • 1189 Views
  • 8 replies
  • 0 Bravos

Resolved! Invalid sim

I’ve had my SIM card about 2 years. Suddenly yesterday I started showing up “invalid sim” it has come back and now is doing it again. Any suggestions? Will getting a new SIM card fix this issue? I have an iPhone 7

marywaterman by Good Citizen / Bon Citoyen
  • 712 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Plan Expired - Renew Please

Hello Moderator, My plan says that it has expired. And I would like to renew it please, with my original payment on file to charge.  Thanks

tracyybear by Great Neighbour / Super Voisin
  • 664 Views
  • 3 replies
  • 0 Bravos

Resolved! New account but no incoming calls/texts, help?

I'm a new customer as of Thursday.  I've activated my sim  and requested a port of my old number, it seemed like everything was fine but I've found out today that I haven't been receiving any of my calls or texts.  Calling from a different phone goes...

skorrn by Great Neighbour / Super Voisin
  • 1466 Views
  • 9 replies
  • 0 Bravos

changing plan - blank screen error msg

Trying to change my plan but every time I click the plan option to change it, the screen gives no options then sends me to a new page thats says theres an error and to try and log off/on again. Doesn't do anything. Still showing same msg. How do I ch...

cmg by Great Neighbour / Super Voisin
  • 513 Views
  • 2 replies
  • 0 Bravos

Tips, Tricks and Savings.

SAVINGS, TIPS, TRICKS AND THINGS TO KNOW       Underlined items are links!Some listings may only pertain to $15 plan only.     Any PlanSavings/30 Days/RecurringSavings/One TimeOther Savings Tips    & Things to Know    Comment      Auto-Pay$2   Start ...

barrascuk by Model Citizen / Citoyen Modèle
  • 612 Views
  • 2 replies
  • 3 Bravos

Sim card swap - confirmation email not sending.

I recently lost my phone, and got a new SIM card to replace my old one. I've tried multiple times to do a SIM swap, but I keep getting an error right before getting a secure password by email ("Oh no! looks like something went wrong" error). I don't ...

emired by Great Neighbour / Super Voisin
  • 740 Views
  • 4 replies
  • 0 Bravos

Resolved! Promo

My phone froze when I was activating my account, and my extra 2gb of data for switching providers wasn't added to my account, I didn't know that until today when I checked my account to see my payment date, I tried to add the promotion code and it's ...

Riyaa by Great Neighbour / Super Voisin
  • 1686 Views
  • 14 replies
  • 0 Bravos

Data

Paid for next month of service but data did not start at zero it just stopped 

Mikepvg by Great Neighbour / Super Voisin
  • 477 Views
  • 4 replies
  • 0 Bravos

Plan expired, renewed no data

My plan expired then  i added funds which renewed the account but now there's no data with the plan for the same $75/90 days. Can I get my data back?

sadik by Good Citizen / Bon Citoyen
  • 1578 Views
  • 15 replies
  • 0 Bravos

We need Public Mobile App

I have been using Public Mobile before, then Lucky and came back to Public Mobile. I realized it is really hard to track down data usage. I tried many third party apps to track down usage, but these sometimes show inaccurate data. Lucky and Chatr bot...

mintpanda by Good Citizen / Bon Citoyen
  • 2045 Views
  • 17 replies
  • 1 Bravos

Resolved! Limits on Unlimited Calls

I tried to call someone from my car today. Public Mobile informed me that I have already used up my available time and couldn't place the call. The recorded voice suggested I buy more minutes. This has never happened before, it is only the 8th of the...

communiction problem

HiI purchased $20 adds-on to be able to have roaming for me phone while i am  in The U.S., but apparently it is not working. Any suggestion ? Tnx

rezakousha by Good Citizen / Bon Citoyen
  • 500 Views
  • 3 replies
  • 0 Bravos

Plan change

Need to change my plan but having issues with the "plans" page, trued refreshing and deleting cache and cookies, still a no go

blackadar88 by Great Neighbour / Super Voisin
  • 579 Views
  • 3 replies
  • 0 Bravos

Resolved! Port number out but keep account and then choose new number

I want to port my existing Public Mobile phone number to another provider but keep my account and my monthly discounts and then choose and new number. I'll be giving my SIM (with new number) to one of my kids. Is this possible?Thanks  

jasanson by Great Neighbour / Super Voisin
  • 924 Views
  • 7 replies
  • 0 Bravos
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