Community

Resolved! Help Please! - Bought add-on Twice by mistake

Hello,Can someone please tell me how I can cancel one add-on purchase that's made by mistake? - Bought US Roaming data 1G twice due to the delay for the add-on showing up in my account. Thanks in advance!

Resolved! Subscriptions

I tried to unsubscribe from a discussion and this is what I got:?????Doesn't sound right to me! 

Resolved! I want to get back on the offer list for public mobile

@CS_Agent i want to get back on the list for offers, I texted “stop” to the number for offers because I was a bit confused and now I can’t get back onThanks-Lucas 

Resolved! Holiday gift - cannot accept

Hello all, I received the bonus holiday gift text message and replied "YES2".However I got an message saying "Looks like you've reached the maximum number of purchases allowed, so no changes have been made to your account. Don't worry, you haven't be...

Resolved! Why is my rewards not showing up on my next bill?

I did not opt into public points. I am still on the old rewards system. When I checked rewards it shows what I am going to get. when I go into my account it doesn’t show I’m getting any rewards. I tried all of the steps that normally fix this type of...

Resolved! International long distance

Having been gifted international long distance minutes, I thought I could call my cousin in Finland, but it looks like that country is not included?  Why?  Thanks.

Resolved! Plan change help!

I moved my mobile agency from public mobile to somewhere else yesterday,and I so need to deactivate the public mobile plan.I know that I can do so in my Accounts page, but I forgot my password.So I tried finding password, but as I changed number, I c...

Resolved! can't log a ticket throuvh simon

can't log a ticket through simon, in the chatbot he asks me to click the link to create a ticket, then im asked to sign in to my community.  And it just says error. I can reset my community password either.

Resolved! I got double charged for this month.Why?

Resolved! Recover phone no from Koodo

Resolved! Porting number to Telus

Hi I am trying to port my number to Telus (I am aware that public is a brand of them). It won’t go through, there is a message on the telus end that says this number cannot be ported.  Any ideas on how public can make this number available to be port...

Resolved! cannot make or receive calls

P.M. changed my plan (I have no idea why they would do that), so I have no talk time (only messaging) newbie looking for next step help 

Resolved! $15 PLAN Question.

Once you run out of minutes you cannot call out again right? Without purchasing an add-on correct? You can only receive incoming calls once those minutes are done

Resolved! Service reactivactivation

On Dec. 1  my account was suspended for an expired credit card. I contacted online and submitted payment which is on my account as paid and active on Dec. 1 it is now Dec. 3rd and my account is still not reactivated. My credit card says they took the...

Resolved! How long does it take currently to receive a response from PM CS Agent?

Hey, What has everyone's experience been recently with getting a response from PM CS agents? When I first joined in 2018 they were pretty fast and helpful. I just recently DM'ed CS_Agent about a few days ago asking about the BF promo deal plan and ST...

Resolved! Public Mobile stopped my WiFi

On November 23, 2022, Public Mobile messaged me to say I have used 95% of the data. I checked my phone and it says I have used 1.05 GB of mobile data and my WiFi date usuage for Nov. 5 - Dec 3 is recorded w as 16.83 GB being used. But my WiFi had bee...

Resolved! I referred a friend, but we didn't receive the $5 credit for 5 months

I received a text saying if I refer a friend that we'd both receive $5 off our bills for the next 5 months. I don't see this credit on either of our accounts.  I did receive the $1 off per month credit, so the referral and registration all worked. Bu...

Resolved! holiday 1 gb free

so I got my 2gb and my calling minutes for the holiday promo. but I did not get the 1 gb, it said to sign in to the my rewards to get the credit .   any help on this John

Resolved! Why I didn't receive 2GB gift free data message

Hello, I am a old customer of Public Mobile. Few days ago, I receive a email says that I can receive 2 GB data gift, when I receive message I can reply YES 2 then I can receive. But my friend, also a public mobile customer, already receive the messag...

Resolved! I ported out my Public Mobile phone number to freedom mobile

when i ported out my number, PM blocked all of my service, but i still want to keep using PM service,I want to log in to self serve account, but it was keeping failed,no any signals any morejust hope customer agent from PM can really help me out,I wa...