Community

Resolved! Gift some of my Int'l minutes to another user

I was wondering if there was a way to gift some of my International long distance minutes to another PM user.I have 1900 minutes that I've accumulated over the years with PM and I never call internationally. A friend of mine is also a PM user and sin...

Resolved! NO signal on my phone

Ive been in the US for about 3 weeks and a couple of days ago I purchased a 10 day data and also a 10 day talk bundle.  However I get no signal on my phone.  Whats up - I thought purchasing the add on would make the phone work here. 

Resolved! New Phone won't make calls or receive them.

I was just given a a brand new (sealed) Galaxy S21 FE. The person got it "free" from their renewal but wanted to keep using their watch as a phone. They gave it to me. It did come from Rogers, but it should be unlocked, gave no indicator of being loc...

Resolved! 4G $40 plan for 15 GB Plan

I recently signed up for the change from $35 for 3+2 GB of data at 3G speed to this plan.  I spend $5 extra thinking browsing would be faster.  I don't use or need that much data.  Can someone give me an advice if that's a smart move? 

Resolved! Marycastro

I can’t enter in my public mobiel account 

Resolved! us data add on total cost

what is the exact amount of the $15 data us add on is it  $15 plus HST or is there other fees involved. I have to add the amount to my account so I don't want it to be under that amount thanks 

Resolved! Account login

Why is it that I can never sign into my account. We have a free offer just sign into your account but it never works 

Resolved! Unable to make call, data is working

Can someone help. I cannot make a call and also unable to receive calls as well. Data showing LTE and working fine.

Resolved! Can’t access account

I recently transferred carrier from Public mobile to Koodo. After successfully transferring my number, I was going to cancel my plan with public mobile but wasn’t able to access my account. Tried to reset password with my phone number and email. Noth...

Resolved! Does accessing/calling my Voicemail use minutes?

I'm not on a plan that has Unlimited calling. Does accessing/"calling" my Voicemail (on iPhone/iOS if it matters) use my minutes? e.g. would listening to/navigating my Voicemail for 4 minutes and 30 seconds use 5 minutes worth of minutes? or 0? Thank...

Resolved! Trying to get into my account to change credit card to pay my bill

Resolved! I need to add my city name in my profile

Hello, I live in Saint-Eustache in the province of Quebec and I need to have that information included  on my profile for security andIdentification purposes.... Could you please iadd Saint-Eustache in ther pull down menu inyour system or add it manu...

Resolved! Charged for promo, but still on old plan.

I applied the promotion $20 off for 15 months, and was charged for it per my account, but it is saying I only have 3gb of data and that I am still on the old plan. I tried submitting a ticket 3 times, and it's telling me that my account info has an "...

Resolved! login - over charge payment

hi, i transfered my nymber and wanted to cancel ore authrised payment. byt my account has beed disabled and i am not able to login any more. please let me know how i can secure my card from being charged,,,,,

Resolved! Want to keep the currant sim card with new phone

Just so that I completely understand this; I am upgrading to a little better phone and would just like to transfer everything, including the PM acct to the new phone.So, I can just transfer the sim over? Is that correct? I know I'm grabbing at straws...

Resolved! One time offer

I received a text message from PM offering a one-time gift of 2 gb and 500 free intl.long-distance minutes.  Is this genuine or scam? Thanks.

Resolved! Cannot receive verification codes

Hello support community,  I just got a new line with Public mobile and it's been created for almost 24hours. But I haven't been able to receive any verification code thru texts. I have been able to use msg and call tho. Also, my account and Public pr...

Resolved! Locked out and can't get in to my account

Need help logging as I'm locked out. My visa expired and they shutdown my line. 

Resolved! Account plan

The scheduled account upgrade from 3G/2GB worked on Dec 7 to 4G/15GB.However when I look in my account plan now it shows as 3G/2GB.Support please advise & resolve  

Resolved! Useless gen z company

Who thought it was a smart idea to get rid of customer service lines?! I changed pass and still cant login to my account. Useless im about to switch to telus where i know customer service still exists. 

Resolved! how long?

how long does it usually take for the CS Agent to get back to you or resolve your issue? 

Resolved! Will not connect to network

I just got a unlocked refurbished iPhone 11, phone will not connect to the public mobile network. I can make the odd outgoing call but only with wifi assist, I have tried reinstall my phone but still does not work, what can I do to get it working aga...

Resolved! I just recently joined PM. Not receiving incoming calls

How can I know if my phone number as been ported from previous carrier? Why am I not able to receive calls?