Payment

[Jeanguy1]

Who do I contact to refund a double payment 

[Yummy]

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@Jeanguy1 wrote:

Who do I contact to refund a double payment 

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Send private mail to agent.

Where do you see double payment? On your credit card or your PM account?

[darlicious · Accepted solution]

@Jeanguy1 

If the extra payment is showing in your available funds then it's best to leave it there to pay for your next renewal as refund can take up to 30 days to be issued. If it isnt in your account then contact customer support with your credit card statement showing the extra charge to ask for a refund or a credit to your account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[BKNS27]

@Jeanguy1 

Check your CC company to confirm you were charged twice. If you were, contact a CS_Agent for a refund or credit.

[softech]

@Jeanguy1   What kind of double payment issue?  Did you trigger a manual payment twice by accident?  or PM's fault for charging you twice?

Or was it show up twice on your credit card ?  Any chance one is a pending charge?

PM is prepaid and usually won't refund.  However, share your situation and maybe we can suggest

[VIP_Tech]

Hi @Jeanguy1 

get in touch with  Customer Support Agent (publicmobile.ca)

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